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Quoted home insurance prices surge a record 40.6% in a year
Quoted home insurance prices surge a record 40.6% in a year
29/02/24 10:43

But price rises could be slowing as insurers launch more competitive policies The average quoted price of home insurance...

GetSafe falls from market leader to PCW exit
GetSafe falls from market leader to PCW exit
29/02/24 10:40

In the ever-shifting landscape of Price Comparison Websites (PCWs), GetSafe's story stands out as a vivid illustration o...

Who are the 10 best customer services brands decided by voters?
Who are the 10 best customer services brands decided by voters?
29/02/24 10:35

In a time of economic uncertainty and heightened consumer expectations, the importance of quality customer service canno...

Consumer trust on the rise: The most trusted insurance brands of 2024 revealed
Consumer trust on the rise: The most trusted insurance brands of 2024 revealed
31/01/24 15:15

One of the most significant aspects of a brands identity is to be trusted. As an insurer, securing and preserving the tr...

The Consumer Intelligence Awards 2024 are here!
The Consumer Intelligence Awards 2024 are here!
31/01/24 14:48

The long-awaited results of the 2024 Consumer Intelligence Awards are in, showcasing the top performers in the insurance...

Quoted van insurance premiums soared 35.9% last year
Quoted van insurance premiums soared 35.9% last year
31/01/24 14:30

But increases in quoted premiums are starting to slow In December van drivers most commonly received new business quotes...

Consumers name top 10 UK insurers for claims satisfaction
Consumers name top 10 UK insurers for claims satisfaction
31/01/24 14:26

Filing an insurance claim is often associated with stress, concern, and anxiety for policyholders. It is a time when cus...

Consumer expectations in the ‘Age of Consumer Duty’
Consumer expectations in the ‘Age of Consumer Duty’
02/01/24 15:50

Six months after the implementation of the FCA’s new Consumer Duty, the pressure on insurers to put customers first cont...

Quoted motor insurance premiums race ahead by 67.2% in a year
Quoted motor insurance premiums race ahead by 67.2% in a year
02/01/24 12:19

The average quoted price of car insurance rose by 67.2% in the year to November – the highest annual increase on record,...

2024: A tale of transformation and innovation
2024: A tale of transformation and innovation
02/01/24 11:23

As we bid adieu to the eventful year of 2023 and step into the unwritten story of 2024, it’s like turning the page to a ...

Are your instalments costs Consumer Duty compliant?
Are your instalments costs Consumer Duty compliant?
30/11/23 14:09

In a recent Consumer Intelligence webinar, panellists came together to discuss the nuances that exist within the realm o...

Quoted home insurance prices surge a record 36.1% in a year
Quoted home insurance prices surge a record 36.1% in a year
30/11/23 14:08

The average quoted price of home insurance rose by 36.1% in the 12 months to October – the highest annual increase on re...

Telematics in decline: Strategic shift or concerning trend?
Telematics in decline: Strategic shift or concerning trend?
30/11/23 10:29

The insurance industry has experienced a surge in telematics-based insurance policies over the last decade. These polici...

Aviva Zero becomes clear market leader as electric vehicle sales surge
Aviva Zero becomes clear market leader as electric vehicle sales surge
01/11/23 12:09

The rise of electric vehicles in the UK is gaining momentum, with a new electric vehicle (EV) now being registered every...

Home insurers move to protect themselves against claims inflation
Home insurers move to protect themselves against claims inflation
01/11/23 12:00

In the face of continued claims inflation, new data from Consumer Intelligence reveals the home insurance market could b...

How much will a job title cost you?
How much will a job title cost you?
10/10/23 15:13

Do you know how much your job title can affect the premiums you are quoted when shopping for insurance? It’s a question ...

Quoted motor insurance premiums accelerate with record 61% increase
Quoted motor insurance premiums accelerate with record 61% increase
10/10/23 15:06

Average quoted car insurance premiums soar, with a record quarterly increase of 22% occurring between May and August 202...

Quoted home insurance prices surge a record 25.7% in a year
Quoted home insurance prices surge a record 25.7% in a year
31/08/23 12:40

Average quoted price of home insurance stands at £212 with quoted premiums rising 9.9% in the three months to July 2023 ...

Evolving trends and regulatory challenges in travel insurance
Evolving trends and regulatory challenges in travel insurance
03/08/23 15:29

The travel insurance industry has encountered significant volatility over the last few years. With travel coming to a st...

Consumers continue to tighten their belts as the cost-of-living crisis rages on
Consumers continue to tighten their belts as the cost-of-living crisis rages on
03/08/23 15:27

Latest data from Consumer Intelligence’s cost-of-living tracker shows that consumers aren’t recovering from the effects ...

Motor insurance premiums skyrocket with record 21.1% annual increase
Motor insurance premiums skyrocket with record 21.1% annual increase
30/03/23 12:21

Average quoted cost of car insurance hits £929 with Londoners quoted the most at £1,419 and motorists in the South West ...

The most highly recommended insurance brands in 2023
The most highly recommended insurance brands in 2023
29/03/23 17:34

In a time where more customers are becoming more vulnerable, being recommended helps brands stand out, as it shows they ...

Brits slim down travel plans – but not insurance
Brits slim down travel plans – but not insurance
29/03/23 17:25

The Great British Holidaymaker is a pretty hardy and determined species - but they’ve certainly not been immune from the...

Who are the winners of Claims Satisfaction in 2023?
Who are the winners of Claims Satisfaction in 2023?
16/03/23 09:11

Filling out a claim is a laborious task not one typically associated with the word 'satisfaction'. However, satisfying y...

When product tiers go rogue
When product tiers go rogue
16/03/23 08:49

The growth of product tiers has been one of the biggest changes to the general insurance brand landscape in the last yea...

Home insurance premiums climb 6% in past three months
Home insurance premiums climb 6% in past three months
02/03/23 09:38

Average buildings and contents policy at £148 is broadly unchanged year-on-year but Consumer Intelligence data shows pri...

The brands on top when it comes to Customer Service.
The brands on top when it comes to Customer Service.
01/03/23 20:22

Insurance is an industry where customer service is of the utmost importance. Customers need to know that you will suppor...

Are your tiered products going to get you in Consumer Duty hot water?
Are your tiered products going to get you in Consumer Duty hot water?
15/02/23 14:44

Customer understanding of general insurance products may be lower than many firms realise - and lower still as a result ...

Insurance brands leading the way for Customer Satisfaction in 2023.
Insurance brands leading the way for Customer Satisfaction in 2023.
15/02/23 13:15

A brand that is able to satisfy its customers means that they are meeting their needs and helping solve the problems of ...

Van Insurance accelerates by 15.5% in the past year
Van Insurance accelerates by 15.5% in the past year
02/02/23 08:19

Average quoted cost of van insurance in the UK now stands at £1,129, Consumer Intelligence data shows But prices have dr...

Which insurance brands hold the most customer trust in 2023?
Which insurance brands hold the most customer trust in 2023?
01/02/23 17:52

Trust is one of the main foundations when forming a strong relationship and is of paramount importance for the insurance...

The UK’s biggest home insurance brands revealed
The UK’s biggest home insurance brands revealed
01/02/23 17:52

AXA has become a top-5 home insurance brand, the latest market share figures from Consumer Intelligence show. Consumer I...

Six questions Daily Price Benchmarking can answer about your brand
Six questions Daily Price Benchmarking can answer about your brand
19/01/23 09:30

Here at Consumer Intelligence we’ve been busy developing more ways for brands to assess their position on PCWs and direc...

2023 Consumer Intelligence Awards winners revealed
2023 Consumer Intelligence Awards winners revealed
19/01/23 09:02

The winners of the Consumer Intelligence Awards 2023 have been announced. With multiple external factors making it harde...

Cost-of-living set to make yet more customers vulnerable
Cost-of-living set to make yet more customers vulnerable
04/01/23 15:09

The Financial Conduct Authority (FCA) identifies vulnerable customers through a combination of age, socio-economic group...

2023 Predictions from Ian Hughes
2023 Predictions from Ian Hughes
04/01/23 15:09

After a year like 2022, with volatility, uncertainty, complexity and ambiguity (VUCA) all around you, 2023 is going to b...

Motor insurance premiums rise 17.4% in the past year
Motor insurance premiums rise 17.4% in the past year
22/12/22 10:38

Record number of brands are now quoting across the price comparison market The proportion of telematics quotes in the fi...

A year in review by blog – the most popular posts of 2022
A year in review by blog – the most popular posts of 2022
22/12/22 10:10

A year in review by blog – the most popular posts of 2022. Well, no one can say 2022 was a BORING year. We’ve published ...

Cost-of-living crisis hits Christmas
Cost-of-living crisis hits Christmas
08/12/22 10:46

Nearly two thirds of Brits who celebrate Christmas are planning a leaner, lighter celebration. In our latest Viewsbank s...

2023 – What to expect when you’re expecting the unexpected
2023 – What to expect when you’re expecting the unexpected
08/12/22 10:46

2022 was a year of massive change for the UK general insurance industry – which has played out in ways that, despite our...

Most competitive home insurers start to raise premiums
Most competitive home insurers start to raise premiums
24/11/22 13:33

Consumer Intelligence data shows average premiums from the most competitive home insurers have fallen 7.9% in the past s...

Motor market momentum after GIPP
Motor market momentum after GIPP
24/11/22 10:49

The phone lines are closed, the first complete six months of results have been counted and verified – and the winner is…...

Who’s winning on price for van insurance?
Who’s winning on price for van insurance?
10/11/22 10:23

Admiral Group continues to dominate the van market with a clean sweep of the top 3 places for the most competitive quote...

One third of Brits more likely to do DIY since the cost-of-living crisis
One third of Brits more likely to do DIY since the cost-of-living crisis
10/11/22 09:23

One third of the population (33.52%) say they’re more likely to try fixing problems around their home themselves because...

7 challenges in turning Consumer Duty theory into practice
7 challenges in turning Consumer Duty theory into practice
27/10/22 10:51

The Financial Conduct Authority’s new Consumer Duty principle requires all financial services firms to deliver “good out...

UK van owners feel the pinch of rising insurance costs
UK van owners feel the pinch of rising insurance costs
27/10/22 10:02

The cost of the average van insurance policy has increased by 18.9% over the last year. The average quoted cost of van i...

Three quarters of Brits want a ‘green’ car insurance policy
Three quarters of Brits want a ‘green’ car insurance policy
13/10/22 08:54

It’s not easy being green, and it’s not always cheap either - but 77% of driving Brits want their insurer to be environm...

30% of Brits are now very worried about paying their bills
30% of Brits are now very worried about paying their bills
13/10/22 08:31

Three out of ten British people are now ‘very worried' about their ability to pay household bills, according to the late...

How is the cost-of-living crisis impacting shopping and switching?
How is the cost-of-living crisis impacting shopping and switching?
29/09/22 12:19

Shopping around and switching has fallen notably since the price walking ban. With an industry-wide regulator-enforced g...

Claims inflation drives up insurance costs for UK motorists
Claims inflation drives up insurance costs for UK motorists
29/09/22 09:16

The cost of car insurance has increased 12.8% in the last 12 months In the UK, the average motor premium now stands at £...

Are your monthly instalment costs fair value?
Are your monthly instalment costs fair value?
23/09/22 15:10

If you pay for car insurance in monthly instalments, you’ll spend nearly £100 each year for the privilege. You’re also m...

Financial relief for households as cost of home insurance falls
Financial relief for households as cost of home insurance falls
23/09/22 15:10

The average cost of a new home insurance policy dropped 5.6% in the last three months Smaller new business volumes promo...

Holidays are back – but they’re not quite the same
Holidays are back – but they’re not quite the same
04/08/22 13:16

Holidays are back, but they’re not quite the same as they were before the pandemic - and neither is the travel insurance...

A year in four quarters
A year in four quarters
04/08/22 10:59

We have reached the halfway point in a year in which insurance has seen more buffering than 2020! Lots of clients have b...

Inflation continues to push up insurance costs for UK van drivers
Inflation continues to push up insurance costs for UK van drivers
04/08/22 10:43

The average van insurance premium trends upwards for the sixth consecutive month The increases are down to spiralling cl...

Inflation forces 1 in 10 consumers to delay new car purchase
Inflation forces 1 in 10 consumers to delay new car purchase
20/07/22 11:31

With the cost of fuel, new cars and even second-hand cars rocketing, consumers are now thinking with their wheels when i...

The UK’s biggest home insurance brands
The UK’s biggest home insurance brands
19/07/22 14:19

As home insurance brands have adapted their pricing strategies post GIPP - the FCA’s pricing reforms that banned price w...

Travel insurance index – prices on the rise as Brits hold firm to holidays
Travel insurance index – prices on the rise as Brits hold firm to holidays
07/07/22 12:14

The average price of a travel insurance policy has risen by 8.3% in the last year, Consumer Intelligence’s latest travel...

1 in 5 people admit to being willing to commit insurance fraud
1 in 5 people admit to being willing to commit insurance fraud
07/07/22 11:56

Nearly 1 in 5 people have committed insurance fraud or admit they would be willing to do so, a nationally representative...

Inflation rears its head in motor insurance market
Inflation rears its head in motor insurance market
07/07/22 11:44

The cost of car insurance has increased 7.8% since the start of the year after new rules came in to tackle the practice ...

Consumer behaviour, cost of living, and what the insurance industry should do next
Consumer behaviour, cost of living, and what the insurance industry should do next
20/06/22 16:34

Over the last few years, the behaviour of insurance consumers has changed – in ways we wouldn’t always have predicted. D...

The market has stabilised, right?
The market has stabilised, right?
20/06/22 16:06

The FCA’s new general insurance pricing rules certainly threw a spanner in the works for an industry used to a predictab...

How will the cost of living crisis impact insurance?
How will the cost of living crisis impact insurance?
09/06/22 14:02

The cost of living crisis has been hitting the headlines for months. In April the 54% rise in the energy price cap hit 2...

Home insurance premiums find a new equilibrium following pricing rule step change
Home insurance premiums find a new equilibrium following pricing rule step change
09/06/22 09:16

Home insurance premiums have risen This signifies a one-time ‘step-change’ in response to the new FCA pricing practice. ...

Why promotions are making a PCW comeback
Why promotions are making a PCW comeback
26/05/22 11:57

The sweeping changes to insurance pricing rules, ushered in by GIPP, changed the offers and incentives landscape by stop...

Aviva now the biggest growing car insurance brand
Aviva now the biggest growing car insurance brand
26/05/22 11:38

Aviva was the biggest growing car insurance brand in the six months to 31 March 2022, our latest momentum data shows. Co...

Pricing agility in a GIPP world
Pricing agility in a GIPP world
12/05/22 11:39

Ten years ago, agility wasn’t a word heard much in the context of insurance, let alone pricing. Prices themselves may ha...

Holidays are sacred – and insurance is in demand
Holidays are sacred – and insurance is in demand
12/05/22 10:07

Having been starved of foreign travel over the pandemic, the Great British Holiday Maker is ready and raring to dust off...

Van insurance premiums driven up 6.3% in 2022
Van insurance premiums driven up 6.3% in 2022
28/04/22 11:02

Van insurance is up 6.3% since the start of the year, as a result of new “price walking” rules that came into force in J...

The top three mapping errors
The top three mapping errors
28/04/22 10:51

Anyone that’s been involved in auditing the data transfer process will know that finding mapping inconsistencies can be ...

Will the FCA’s new pricing rules stimulate product innovation?
Will the FCA’s new pricing rules stimulate product innovation?
14/04/22 12:08

As a period of great change, the era of GIPP should theoretically bring a great opportunity for innovation. But so far t...

Have pricing reforms changed consumer shopping behaviour?
Have pricing reforms changed consumer shopping behaviour?
14/04/22 11:52

Anyone renewing their car or home insurance in 2022 will have received a renewal notice promising that the price on offe...

Motor insurance pricing levels out following one-time GIPP ‘step-change’
Motor insurance pricing levels out following one-time GIPP ‘step-change’
31/03/22 12:48

The cost of car insurance has increased 4.3% since the start of the year after new rules came in to tackle the practice ...

9 things we learnt from the pet webinar
9 things we learnt from the pet webinar
31/03/22 12:36

1. The market is dominated by just a few brands Unlike the home and motor market, the pet insurance market is dominated ...

Home insurance and Ukrainian refugees: what do customers expect?
Home insurance and Ukrainian refugees: what do customers expect?
31/03/22 10:26

When the government scheme launched in mid-March, nearly 90,000 people in the UK had offered homes to Ukrainian refugees...

Why I wish I had pet insurance – meet Pepper
Why I wish I had pet insurance – meet Pepper
22/03/22 11:21

This is Pepper. Pepper likes to visit other people’s houses and persuade them he doesn’t get fed at home. He has to be s...

Highly recommended: The insurers that customers love most in 2022
Highly recommended: The insurers that customers love most in 2022
17/03/22 10:37

We all take notice of reviews, right? Whether you’re looking for a new place to order from on a food delivery app, scrol...

Opportunity wags – new market data defines pet possibilities
Opportunity wags – new market data defines pet possibilities
17/03/22 10:25

We know that when people stopped panic-buying loo roll, they started to panic buy pets – with an estimated 3.2 million a...

The first waves in the insurance market post GIPP
The first waves in the insurance market post GIPP
17/03/22 10:08

The FCA expects £4 billion of insurance savings for consumers over the course of 10 years as the result of its General I...

GIPP – the data is in
GIPP – the data is in
02/03/22 16:45

It’s been nearly two months since the biggest pricing shakeup of a generation – and the first data is in. Here are 4 key...

These insurers are ahead of the pack for claims satisfaction in 2022
These insurers are ahead of the pack for claims satisfaction in 2022
02/03/22 16:44

Filing a claim to your insurance provider isn’t particularly fun. It usually comes hand in hand with a few familiar feel...

One in 5 Brits now have a video doorbell in home security tech boom
One in 5 Brits now have a video doorbell in home security tech boom
02/03/22 16:33

A decade after the invention of the first video doorbells, 20% of Brits now have one to monitor visitors to their home –...

The insurance brands delivering the best customer service
The insurance brands delivering the best customer service
16/02/22 15:25

Customer service isn’t just about having polite and courteous conversations with telephone representatives. Let’s face i...

Could reviews be the next competitive front for general insurance?
Could reviews be the next competitive front for general insurance?
16/02/22 15:14

With GIPP bringing the prospect of fairer, flatter pricing across the market – general insurance products are going to h...

Customer satisfaction: The top ten insurers of 2022
Customer satisfaction: The top ten insurers of 2022
03/02/22 12:25

A word that comes up frequently in the world of customer satisfaction is ‘consistency’. It’s not enough to receive adequ...

Premium deflation slows for van insurance
Premium deflation slows for van insurance
03/02/22 12:09

Average van insurance premiums fall 4% in 12 months to December 2021 Deflation slowed in last quarter of 2021, with aver...

Cohesion or chaos? The £4bn question in personal lines pricing
Cohesion or chaos? The £4bn question in personal lines pricing
03/02/22 12:00

The FCA’s intervention on home and motor pricing has been the biggest upheaval in the industry in decades as firms have ...

60% of Brits are back in the travel saddle
60% of Brits are back in the travel saddle
20/01/22 11:47

Holidays are making a comeback with 3 in 5 people either booked to go on holiday, or planning to book a holiday in 2022,...

Trust in insurance: Which brands have consumers’ confidence?
Trust in insurance: Which brands have consumers’ confidence?
20/01/22 11:35

Trust is the foundation on which all good relationships are built – and the relationship between insurance provider and ...

2022 Consumer Intelligence Awards winners revealed
2022 Consumer Intelligence Awards winners revealed
06/01/22 14:25

The wait is finally over. The winners of the 2022 Consumer Intelligence Awards have been revealed. Using Insurance Behav...

Pricing lessons from retailers for insurance brands
Pricing lessons from retailers for insurance brands
06/01/22 13:55

One of the greatest conundrums at the heart of an insurance pricing manager is not knowing what your competitors are doi...

Predicting 2022
Predicting 2022
06/01/22 13:50

It has never been easier to predict what will happen in the year ahead for the general insurance market. In fact, I can ...

Premium deflation slows in the car insurance market
Premium deflation slows in the car insurance market
06/01/22 13:44

The cost of car insurance is beginning to tick upwards in some UK regions after the COVID pandemic brought insurance cos...

Our five most popular articles of 2021
Our five most popular articles of 2021
22/12/21 10:22

For the insurance industry, this past 12 months has been something of a rollercoaster. With big changes coming into forc...

Ongoing pricing battle pushes home insurance premiums down
Ongoing pricing battle pushes home insurance premiums down
22/12/21 10:20

Home insurance premiums are down 8.2% in the last 12 months The average annual buildings and contents policy now stands ...

A cautious Christmas
A cautious Christmas
22/12/21 10:12

Cautious customers are of course an insurer’s favourite kind of customer, and this year Brits are taking the government’...

Are insurance consumers really ready to go green?
Are insurance consumers really ready to go green?
09/12/21 10:31

ESG is looming large on corporate radars across our industry in the wake of COP26, and there’s increasing pressure on fi...

The countdown begins... The Consumer Intelligence Awards 2022
The countdown begins... The Consumer Intelligence Awards 2022
09/12/21 10:16

In just a few week’s time, we will be revealing the UK’s best loved insurance providers, as voted for by consumers thems...

Pricing agility: More relevant than ever
Pricing agility: More relevant than ever
25/11/21 13:32

Insurance businesses are increasingly making changes to their prices on a weekly, and even daily basis. As we enter a ne...

Who are the most competitive van insurance brands?
Who are the most competitive van insurance brands?
25/11/21 12:39

Vans have proved one of the steadier elements of the motor industry throughout the pandemic. Van drivers are clocking up...

UK’s youngest van drivers see insurance premiums drop 18.1%
UK’s youngest van drivers see insurance premiums drop 18.1%
11/11/21 13:49

Drivers aged under 25 saw their premiums fall 18.1% in the 12 months to October 2021, yet their premiums remain an eye-w...

The PCW conversion gap – who’s falling in and why
The PCW conversion gap – who’s falling in and why
11/11/21 13:43

The prevalence of Price Comparison Websites (PCWs) has risen even further over the pandemic, with older customers in par...

The pet insurance opportunity – and challenge
The pet insurance opportunity – and challenge
11/11/21 12:41

The pet insurance market has grown steadily over the last few years, and that growth is only set to accelerate moving in...

Fight mapping errors using simplicity
Fight mapping errors using simplicity
28/10/21 10:42

Leonardo Di Vinci, Steve Jobs and Albert Einstein. Three geniuses that understood the power of simplicity. Three geniuse...

Pet emergency! Who you gonna call? Well, possibly your insurer…
Pet emergency! Who you gonna call? Well, possibly your insurer…
14/10/21 10:01

There’s been a huge boom in telemedicine over the last 18 months with many patients talking to their GP by phone or vide...

1 in 4 cheapest motor insurance quotes now provided by telematics firms
1 in 4 cheapest motor insurance quotes now provided by telematics firms
14/10/21 09:52

Telematics market growth is continuing, with the COVID-19 pandemic breathing new life into the sector The average motor ...

Preparing for unprecedented change
Preparing for unprecedented change
30/09/21 12:51

The general insurance sector is going through the biggest changes and challenges it’s ever seen, and out the other side,...

Which brands are growing in the home insurance market?
Which brands are growing in the home insurance market?
30/09/21 11:12

Deflation in the home insurance market has meant less intense competition between brands, and less movement in the marke...

Most consumers will consider electric vehicles for next car purchase
Most consumers will consider electric vehicles for next car purchase
16/09/21 11:05

The majority of UK motorists would consider switching to an electric vehicle for their next car purchase, our latest Vie...

Early signs of deflation in England and Wales following whiplash reforms
Early signs of deflation in England and Wales following whiplash reforms
16/09/21 10:37

After five years in the making, the long-awaited whiplash reforms came into force in England and Wales on 31 May 2021, w...

Home insurance premiums fall 6.4% off their June 2020 peak
Home insurance premiums fall 6.4% off their June 2020 peak
02/09/21 12:14

Home insurance premiums have fallen by 5.6% in the last 12 months and by 6.4% since their June peak as a result of the C...

Aviva makes largest gains in car insurance market
Aviva makes largest gains in car insurance market
02/09/21 12:13

Launching on Price Comparison Websites has given Aviva the biggest gain in the car insurance market, according to insigh...

Insurance premiums drop 16.9% for the UK’s youngest van drivers
Insurance premiums drop 16.9% for the UK’s youngest van drivers
05/08/21 12:36

Drivers aged under 25 saw their premiums fall 16.9% in the last 12 months, yet their premiums remain an eye-wateringly h...

Ask the expert: Karen Houseago on mapping errors
Ask the expert: Karen Houseago on mapping errors
05/08/21 12:00

We took the opportunity to ask Consumer Intelligence's Senior Insurance Consultant, Karen Houseago, a few questions abou...

How will ‘Freedom Day’ shape our travel plans?
How will ‘Freedom Day’ shape our travel plans?
22/07/21 14:49

Freedom Day has been and gone but for most consumers it’s caution as usual with most continuing to prefer to drive than ...

PCW relationship status: It’s complicated (and how to change it)
PCW relationship status: It’s complicated (and how to change it)
22/07/21 12:01

It should be a match made in heaven. You’ve got a product, they’ve got an audience. But it’s not always quite that easy…...

House moves prompts insurance churn
House moves prompts insurance churn
08/07/21 12:36

The race for space and stamp duty has turbo charged the property market – and seems that homeowners are swapping insurer...

Cancel culture and the power of the consumer
Cancel culture and the power of the consumer
08/07/21 12:16

Cancel culture is the term that’s been coined to describe what happens when a person or brand behaves in a way that caus...

Are we too reliant on the internet?
Are we too reliant on the internet?
24/06/21 11:48

The internet is the nervous system of contemporary globalisation. It has become an unavoidable part of everyday life. Wh...

Uptick in telematics provision for older drivers
Uptick in telematics provision for older drivers
24/06/21 11:44

Research reveals the availability of telematics products for older age groups is on the up The average motor premium is ...

Don’t mark your own fair value homework
Don’t mark your own fair value homework
10/06/21 11:33

Plus key takeaways from the latest general insurance pricing practices report We brought together a panel of experts to ...

Are e-scooters the next big thing?
Are e-scooters the next big thing?
10/06/21 11:09

Over the course of the pandemic, many of us enjoyed the peacefulness of congestion free roads, revelling in the reduced ...

72% of holidaymakers plan to keep their feet firmly on the British soil in 2021
72% of holidaymakers plan to keep their feet firmly on the British soil in 2021
27/05/21 13:13

In November 2020, 64% of holiday makers said a UK holiday was on the cards for 2021. Fast forward almost six months, and...

Rise in home insurance premiums expected as Covid-19 restrictions ease
Rise in home insurance premiums expected as Covid-19 restrictions ease
27/05/21 12:46

Home insurance premiums have fallen by 3.7% over the past 12 months as a result of the COVID-19 pandemic Prices are expe...

Offers and incentives on the rise
Offers and incentives on the rise
27/05/21 12:22

The number of offers and incentives for home and motor insurance has ramped up in the last 12 months as brands woo price...

89% of people don’t know about whiplash reforms
89% of people don’t know about whiplash reforms
13/05/21 10:22

Nearly 9 out of 10 people aren’t aware that claims process for whiplash injuries is soon going to look very different, a...

Service levels hold steady through pandemic
Service levels hold steady through pandemic
13/05/21 10:03

Some good news for brands that battled through sudden call centre closures and changing customer requirements. The numbe...

Covid restrictions drive van insurance premiums down 2% in 12 months
Covid restrictions drive van insurance premiums down 2% in 12 months
29/04/21 12:42

The average quoted cost of van insurance in the UK is now £1,055 Van drivers aged under 25 saw the sharpest drop in the ...

Reluctance to return to public transport as lockdown lifts
Reluctance to return to public transport as lockdown lifts
29/04/21 12:24

Lockdown life clearly affected how people travelled – in particular, how much they used their cars. We saw insurers offe...

Insuring the PAW Patrol
Insuring the PAW Patrol
15/04/21 11:35

As a mum of a young boy, I often get asked the question “Mum, can we get a dog?”. Inspired by his favourite TV show, the...

Telematics gains ground with older drivers as driving test passes stall
Telematics gains ground with older drivers as driving test passes stall
15/04/21 11:30

Telematics policies, including pay as you go driving and black box monitoring, are generally thought of as niche tools t...

Car insurance premiums plummet 8.1% in 12 months
Car insurance premiums plummet 8.1% in 12 months
01/04/21 10:43

Since the turn of the year, prices have fallen 4.1% The average motor premium is now £732. With less cars on the road an...

Accelerating the debate on fair value – 10 take aways
Accelerating the debate on fair value – 10 take aways
01/04/21 10:20

Last week the FCA updated the insurance industry on the timetable for the implementation of its general insurance pricin...

Back to the Fair Value Future
Back to the Fair Value Future
18/03/21 10:51

Fair value has now been with us for a while, but it is now becoming a tangible outcome for more insurance products as pa...

Customer satisfaction: The top rated insurance brands of 2021
Customer satisfaction: The top rated insurance brands of 2021
18/03/21 10:39

It cannot be disputed that customer satisfaction, particularly in these times, is a key contributor to business success....

Is personal cyber cover the next frontier for home insurance?
Is personal cyber cover the next frontier for home insurance?
04/03/21 11:47

John Lewis hasn’t just been reimagining the future of its bricks and mortar retail operations. In February it launched a...

The insurance brands customers are recommending in 2021
The insurance brands customers are recommending in 2021
03/03/21 17:20

Customer recommendations are one of the most powerful marketing tools around. With so many options for customers, recomm...

First-rate customer service: The insurance brands to watch in 2021
First-rate customer service: The insurance brands to watch in 2021
18/02/21 12:12

The customer service category in the Consumer Intelligence Awards celebrates the brands getting it right when it comes t...

Lifetime pet insurance products increase as brands battle for attention
Lifetime pet insurance products increase as brands battle for attention
18/02/21 12:06

Pet purchases or rehoming has been one of the few growth stories to emerge over the last 12 months, with more than 10% o...

Retail premium finance and fair value
Retail premium finance and fair value
11/02/21 11:56

The recent statements of direction from the FCA couldn’t be clearer. Products should provide long term fair value and co...

Interest in private health insurance grows as NHS waiting lists rise
Interest in private health insurance grows as NHS waiting lists rise
04/02/21 13:19

Some 17% of the population now have private medical insurance (PMI) – and interest is growing, according to our latest r...

The insurance brands leading the way in claims satisfaction
The insurance brands leading the way in claims satisfaction
04/02/21 11:09

How a claim is handled is an extremely important part of the insurance experience, and it gives insurers a chance to pro...

The most trusted insurance brands of 2021
The most trusted insurance brands of 2021
21/01/21 13:06

The insurance industry has faced several challenges in the last 12 months. The most significant being the Coronavirus pa...

Van insurance premiums return to pre-pandemic levels
Van insurance premiums return to pre-pandemic levels
21/01/21 12:28

The average annual van insurance premium has risen 2.3% in six months But prices are only 0.1% higher than they were 12 ...

Bye BI verdict, hello hard work...
Bye BI verdict, hello hard work...
21/01/21 10:17

It will have been impossible to miss that last week the Supreme Court ruled largely in favour of policyholders in the fi...

Help design our next COVID tracker
Help design our next COVID tracker
07/01/21 14:56

Since the start of the first national lockdown, we have been tracking how consumer behaviour and sentiment has been impa...

2021: The year of the consumer
2021: The year of the consumer
07/01/21 14:30

With all the changes that are going on both within the wider political and economic world and the regulatory and governa...

Who’s laughing now?
Who’s laughing now?
07/01/21 13:59

The last year has been like no other. Don’t worry, I won’t go on about it as we are all sick of hearing the clichés and ...

Our top five most popular blogs of 2020
Our top five most popular blogs of 2020
22/12/20 11:25

As we near the end of a year that has been like no other, it's a time for not just relaxation, but reflection too. That'...

COVID drives motor insurance premiums down 2.5% in six months
COVID drives motor insurance premiums down 2.5% in six months
22/12/20 10:02

Prices are decreasing among all age groups and UK regions The average motor premium is now £816. Drivers across the UK h...

Haggling rises as motorists renew for better deal
Haggling rises as motorists renew for better deal
10/12/20 12:34

Haggling is on the up. The number of car insurance customers who ended up renewing with their current provider after the...

A pet isn’t just for lockdown
A pet isn’t just for lockdown
10/12/20 12:22

Lockdown measures have provided a new perspective on life – especially those that have been able to work from home. Thin...

Decline in home insurance premiums provides silver lining to lockdown 
Decline in home insurance premiums provides silver lining to lockdown 
26/11/20 13:49

Home insurance premiums have now fallen 0.9% since April as prices continue to trend downwards following the coronavirus...

UK travel set for 2021 boost: are insurers keeping up?
UK travel set for 2021 boost: are insurers keeping up?
26/11/20 10:54

More Brits are considering booking a summer holiday in the UK in 2021 than they did in the year before the pandemic hit,...

Extreme redistribution
Extreme redistribution
12/11/20 12:08

6.5 million people could face financial difficulties as a result of the car and home insurance price rises set to be ush...

Do consumers know it’s Christmas time at all?
Do consumers know it’s Christmas time at all?
11/11/20 15:15

Christmas 2020 is going to look, at the very least, a little different. By any standards, it’s been one hell of a year. ...

U-turn for van insurance premiums following COVID slump
U-turn for van insurance premiums following COVID slump
29/10/20 13:38

Van insurance premiums have risen 1.6% in the last three months Although policies are still 0.8% cheaper than in March w...

Awareness gap risks home renovators being left out in the cold
Awareness gap risks home renovators being left out in the cold
29/10/20 13:27

The coronavirus pandemic has forced most of us to spend a lot more time at home than usual. With the closures of offices...

Trust in insurance industry falls – but not for everyone
Trust in insurance industry falls – but not for everyone
15/10/20 12:25

Trust in insurance companies has fallen in the wake of coronavirus, suggesting that the reputational fall-out from the i...

Telematics policies fall in lockdown
Telematics policies fall in lockdown
15/10/20 12:13

A perfect storm of cancelled driving tests, the challenges of black box installation during lockdown and a push by pay-a...

Five (unexpected) consequences of the dual pricing ban
Five (unexpected) consequences of the dual pricing ban
15/10/20 12:02

The FCA’s proposals to ban price walking look set to usher in the most radical shake up of the home and car insurance ma...

Easing of COVID measures brings stability to motor insurance premiums
Easing of COVID measures brings stability to motor insurance premiums
01/10/20 12:37

The cost of car insurance has now stabilised following a sharp fall after lockdown in March. The average motor premium i...

Dogs beat cats to the top spot as Britain’s most popular Covid pet
Dogs beat cats to the top spot as Britain’s most popular Covid pet
30/09/20 12:02

In the timeless battle of dogs v cats, pooches pipped pussy-cats to the post - to become the most popular pets for bored...

FCA demands insurance industry goes cold turkey on dual pricing
FCA demands insurance industry goes cold turkey on dual pricing
22/09/20 12:14

Today’s ruling from the FCA requires firms to go cold turkey – completely eradicating the practice of dual pricing and t...

How different firms do credit
How different firms do credit
17/09/20 11:50

Not all credit is equal. Not all credit strategies are equal. In fact, not all credit has any strategy behind it at all…...

How Admiral's £25 refund won hearts, minds, and renewals
How Admiral's £25 refund won hearts, minds, and renewals
17/09/20 11:35

Admiral’s move to automatically give motor customers back £25 during lockdown has been handsomely rewarded by a surge in...

Fewer Claims Result In Lower Insurance Premiums For UK Home Owners
Fewer Claims Result In Lower Insurance Premiums For UK Home Owners
03/09/20 14:11

The average home insurance policy has fallen 0.3% in the last three months – resulting from fewer claims due to people s...

Where could Aviva look for its renewed focus on competitiveness?
Where could Aviva look for its renewed focus on competitiveness?
03/09/20 13:51

Aviva has exited broker panels and is preparing to roll out more products on PCWs. As a new CEO takes the helm, Mike Mis...

The 6 hard instalments questions you need to be asking now
The 6 hard instalments questions you need to be asking now
03/09/20 13:00

Instalments are going to become a big issue for motor insurers in 2020, and beyond. In a volatile market and against a b...

Widening the lens to examine offers, incentives and add on pricing
Widening the lens to examine offers, incentives and add on pricing
20/08/20 13:52

Benchmarking premiums against peers is a core part of remaining competitive and understanding your place in the market. ...

Minority of Brits determined to travel despite quarantine restrictions
Minority of Brits determined to travel despite quarantine restrictions
06/08/20 13:53

The number of people who have booked or planned an overseas holiday this summer is low - but it hasn't dropped drastical...

COVID-19 puts van insurance premiums into reverse
COVID-19 puts van insurance premiums into reverse
06/08/20 12:14

Insurance premiums for van drivers have dropped an average of 2.3% in the last three months, according to the latest fig...

Taking a leaf from the retail book for savings-based marketing messages
Taking a leaf from the retail book for savings-based marketing messages
23/07/20 13:45

Insurance brands could benefit from taking a leaf out of the retail book when thinking about effective saving based mark...

The Fastest Growing Home Insurance Brands
The Fastest Growing Home Insurance Brands
23/07/20 13:27

QuoteMeHappy and Admiral displayed the largest growth in home insurance market share in the second half of 2019, the lat...

What you need to know about your customers’ shopping journeys
What you need to know about your customers’ shopping journeys
09/07/20 14:43

Purchase channels matter to any insurance brand that wants to be wise with where it focuses its time and money in custom...

As lockdown lifts, how has driving and car insurance changed?
As lockdown lifts, how has driving and car insurance changed?
09/07/20 14:13

Everyone’s lockdown experience is unique, complex and multi-faceted. Some have enjoyed time at home. Others have suffere...

The fastest growing motor insurance brands
The fastest growing motor insurance brands
09/07/20 14:01

Hastings and Churchill displayed the highest growth in market share in the second half of 2019, the latest momentum figu...

The credit paradox – risk caution vs vulnerable support
The credit paradox – risk caution vs vulnerable support
25/06/20 12:09

The FCA has proved itself to be surprisingly agile responding to the Covid-19 pandemic, but there’s a paradox on the hor...

Motor premiums u-turn in the wake of COVID-19
Motor premiums u-turn in the wake of COVID-19
25/06/20 10:19

Overall average premiums increased by 2.7% in the past 12 months However, in the last 3 months, average premiums have fa...

The subdued normal – the good, the bad, and the looming
The subdued normal – the good, the bad, and the looming
11/06/20 14:19

Everywhere you look, there’s talk of the ‘new normal’ we’ve achieved, after the first weeks of extreme uncertainty that ...

Infographic: Getting Under the Bonnet of Customer Experience
Infographic: Getting Under the Bonnet of Customer Experience
11/06/20 13:47

The interactions that customers have with your insurance brand, from online purchases, calls, claims and renewals all co...

Looking beyond lockdown. Where now for car, home and travel insurance?
Looking beyond lockdown. Where now for car, home and travel insurance?
28/05/20 15:07

Covid-19 has changed how people live, work, feel and think. All the assumptions the insurance industry made about risk a...

Infographic: what every brand manager needs to know about renewals
Infographic: what every brand manager needs to know about renewals
28/05/20 15:06

Every year some 80% of drivers shop around for car insurance when it’s time to renew their annual policy. Just over half...

Homeowners Consider Cancelling Insurance Cover As Financial Strain Mounts
Homeowners Consider Cancelling Insurance Cover As Financial Strain Mounts
28/05/20 15:03

• 14% of people are considering cancelling their contents insurance given they are now mainly based at home • 11% are th...

Number of vulnerable customers doubles in wake of coronavirus
Number of vulnerable customers doubles in wake of coronavirus
14/05/20 14:20

The number of Brits who identify as vulnerable customers has doubled in a year as the coronavirus crisis sent concerns a...

The Six Ps Of User Experience And Why It Matters
The Six Ps Of User Experience And Why It Matters
14/05/20 14:04

There’s no doubt that once the dust settles after the coronavirus pandemic the insurance market will look very different...

The great rebate debate: what do your customers want from your brand?
The great rebate debate: what do your customers want from your brand?
30/04/20 14:24

A welcome announcement for their customers last week, Admiral kicked off Monday morning with news it would return £25 to...

Van insurance premiums reach record highs
Van insurance premiums reach record highs
30/04/20 11:55

Van insurance premiums reached a record £1,881 last month, the latest analysis from insurance market experts Consumer In...

Insurance sector at the bottom of the coronavirus communication rankings
Insurance sector at the bottom of the coronavirus communication rankings
16/04/20 14:25

Insurance providers remain at the bottom of the list for contacting their customers about the coronavirus pandemic. New ...

Crisis communications and coronavirus
Crisis communications and coronavirus
16/04/20 14:08

Many insurance brands have got into the habit of only communicating with customers at renewal or at the point of claim. ...

Is there still a market for travel insurance?
Is there still a market for travel insurance?
02/04/20 16:59

If there’s one things insurers crave, it’s clarity. And the travel industry got just that when the government advised ag...

How coronavirus is affecting car insurance
How coronavirus is affecting car insurance
02/04/20 16:55

We look at the affect coronavirus is having across the motor insurance focusing on renewals, motor trade, telematics, ne...