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Our Latest Report
INSTALMENTS IN 2025
The Real Cost of Paying Monthly
Premium finance is no longer a back-office administrative task in 2025. It has become a central test of how insurers consider fairness, competitiveness, and risk. It's where commercial strategy meets regulatory scrutiny, and customers are increasingly using it to judge the fairness of a brand's pricing. Over 40% of insurance customers now pay monthly, and this trend is growing.
Underwriter and Broker Proposition
A powerful, web-based platform built in Microsoft Power BI, empowering underwriters and brokers to benchmark performance, uncover competitive opportunities, and act faster with daily, data-driven insight.
Consumer Duty Benchmarking
The Consumer Duty Benchmarking report provides a comprehensive analysis of how financial services firms are adapting to the UK's Financial Conduct Authority (FCA) Consumer Duty regulations, which mandate higher standards of consumer protection.
SME Price Benchmarking
Market price visibility of 1,000 SME risk profiles across direct providers and PCWs every month so you can accurately compare your pricing against competitors and the market.
Premium Finance Health Check
Evaluates how UK financial services firms are aligning their premium finance offerings with the Financial Conduct Authority's (FCA) Consumer Duty regulations, which emphasize fair value and consumer protection.
Landlord Price Benchmarking
Market price visibility of 1,000 landlord risk profiles across direct providers and PCWs every month so you can accurately compare your pricing against competitors and the market.
INSTALMENTS IN 2025
Vulnerable customers in the age of the cost-of-living crisis.
Pricing agility in general insurance
Cost of Living Consumer Behaviour Tracker
Retention and acquisition in the general insurance market.
Cuts to quoted home insurance premiums are accelerating
24 April, 2025· Quoted premiums are down 2.7% in the past 12 months and by 2.8% in the past three months · Homeowners most commonly qu...
Premium finance insurance data: the hidden battleground for competitiveness
24 April, 2025Premium finance used to be little more than a functional checkbox in the insurance journey, an administrative afterthoug...
Unlocking potential: Why we're excited to help insurers grow in the SME market
24 April, 2025At Consumer Intelligence, we're dedicated to uncovering growth opportunities for insurers by identifying underserved and...
on-demand webinars
Catch up on our latest webinars.
Ogden Rate 2024: Past lessons and future strategies
Instalments: Compliance, consumers & competitive advantage
Consumer duty: What your customers are saying
Travel insurance in a perfect storm
Insurance 2023: Boom or bust?
The turning tide of consumer behaviour
Predictions for general insurance in 2025
Travel insurance unpacked
Understanding consumer price sensitivity in the UK General Insurance market
Pawsitively profitable
Navigating the unchartered
Consumer duty: How to put theory into practice
price indices
Insights that will enable you to optimise your pricing strategy.
Car insurance price index
7 steps to pricing agility
7 ways daily price benchmarking helps you
Shopping and switching rates at renewal (motor & home)
Cost of Living Consumer Behaviour Tracker
what clients are saying
Don't just take our word for it.
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We passionately believe in fusing data and insights in order to better help our customers... so we felt that Consumer Intelligence was exactly the right partner to work with.
Ian Rowlands Vice President of Partnerships, GoCompare
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Having access to reliable and timely insight is absolutely imperative in helping us make confident pricing decisions in this ever-changing market. And this is exactly what our partnership with Consumer Intelligence delivers. It is a pleasure to work with an agency that is quick to respond to requests, takes a flexible approach, and is always willing to go the extra mile.
Aidan Casey Head of Pricing, Somerset Bridge Group
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Consumer Intelligence provides valuable data, insights, and consultancy that feeds into discussions and decisions in numerous parts of the business. The fortnightly newsletter they distribute provides independent thought leadership on the General Insurance market and is quoted by senior leaders in the business.
Hadley Vernon Head of Market & Competitor Intelligence, Direct Line Group
presentations
Speaking events.
How to benefit from the changing consumer landscape in 2025 and beyond
Ian Hughes, CEO at Consumer Intelligence, presenting at Brokerfest 2022, talking all things consumer.

Radio4 Interview: The Rising Cost Of Insurance
BBC Radio 4 interviewed Consumer Intelligence CEO Ian Hughes on what has caused car insurance to rise.

How consumers use technology to interact with insurers
Watch Ian Hughes, CEO at Consumer Intelligence, presenting at the Experian - Insurance Summit 2016.