Explore the many areas where Consumer Intelligence will help your organisation to succeed, through a deeper understanding of customers in the travel insurance market.

Insurance Market Benchmarking.

Our insurance market pricing insight and benchmarking tools enable our clients to optimise their competitive position by accessing uniquely comprehensive and market-leading pricing insights.

Market View

Understand and optimise your competitive position. 

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Insurance Marketing Substantiations

Drive growth and credibility through trustworthy marketing substantiations.

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Consumer Insights.

We believe that organisations that adopt an unwavering focus on their customers are the ones that will survive and flourish.

Insurance Behaviour Tracker

Our Insurance Behaviour Tracker (IBT) is the most comprehensive insurance consumer survey in the market. It provides insight and understanding of consumer behaviour throughout the renewal process, giving you a view of market trends, and brand performance.

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Consumer Survey Panel (Viewsbank)

Our proprietary in-house consumer panel, Viewsbank, provides access to consumer opinions quickly and robustly whilst also offering value for money. Viewsbank surveys can support your insight-based PR campaigns and help to secure national media coverage. 

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Omnibus Survey

The Consumer Intelligence Omnibus runs weekly and allows quick, cost-effective access to a representative pool of UK consumers and their thoughts. To learn more, please get in contact with us directly. 

Health Check.

We offer a number of solutions designed to help insurers gain greater confidence and peace of mind.

Data Mapping Diagnostic

Finding mapping inconsistencies can be like trying to find a needle in a haystack. We can help you quickly and easily identify and resolve mapping inconsistencies in your customer journey, saving you time and money.

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PCW Question Set Monitor

The PCW Question Set Monitor provides a comprehensive understanding of current PCW customer journeys. This product keeps you up to date with questions, available options, and answers exactly as they appear on each of the big four Price Comparison Websites. 

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Latest insights from our blog.

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Who are the winners of Claims Satisfaction in 2023?
Who are the winners of Claims Satisfaction in 2023?
16 March, 2023

Filling out a claim is a laborious task not one typically associated with the word 'satisfaction'. However, satisfying y...

When product tiers go rogue
When product tiers go rogue
16 March, 2023

The growth of product tiers has been one of the biggest changes to the general insurance brand landscape in the last yea...

Home insurance premiums climb 6% in past three months
Home insurance premiums climb 6% in past three months
2 March, 2023

Average buildings and contents policy at £148 is broadly unchanged year-on-year but Consumer Intelligence data shows pri...

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