--- title: One in 5 Brits now have a video doorbell in home security tech boom description: A decade after the invention of the first video doorbells, 20% of Brits now have one to monitor visitors to their home – often remotely from mobile phones. image: https://www.consumerintelligence.com/hubfs/video%20doorbell.png --- # One in 5 Brits now have a video doorbell in home security tech boom 02/03/22 16:33 Posted by [ Catherine Carey ](https://www.consumerintelligence.com/articles/author/catherine-carey) A decade after the invention of the first video doorbells, 20% of Brits now have one to monitor visitors to their home – often remotely from mobile phones.   1 in 5 (21%) of Brits have CCTV, and 29% of people have a burglar alarm. Safety chains are used by just over a quarter of people, while 44% knew they had a multi-point locking system on their doors, our Viewsbank survey on home security shows.  ![](https://www.consumerintelligence.com/hubfs/undefined-Mar-02-2022-10-56-11-32-AM.png) Young people 18-34 are the most likely to be embracing what’s relatively new security technology, with 25% having a video doorbell, compared to 24% of 35-54s and just 13% of over 55s.   The devices are most popular in the South and East, with less take-up up North, and Wales coming out as the Ring-leader of the nations.   ![](https://www.consumerintelligence.com/hubfs/undefined-Mar-02-2022-10-56-23-00-AM.png) **Home security gaps**  Burglaries [went down over the pandemic](https://www.ons.gov.uk/peoplepopulationandcommunity/crimeandjustice/bulletins/crimeinenglandandwales/yearendingseptember2021#theft-offences), with more people at home more often, but as things continue to open back up home security is becoming more relevant.   Worryingly as many as 28% of respondents had none of the security measures we asked about. 37% admitted they didn’t always set their house alarm, 63% admitted they didn’t always use their safety chain, and 4% said they didn’t always lock their doors.   Of those with video doorbell technology, only half were using it regularly, compared to 85% of CCTV owners, who regularly check cameras, systems and footage.   Despite sporadic use, these security features definitely make people feel safer. Multi-point locking systems topped the safety charts, followed by CCTV and increasingly popular video doorbells.   ![](https://www.consumerintelligence.com/hubfs/undefined-Mar-02-2022-10-56-43-19-AM.png) **Home insurance impact**  84% of the people in our Viewsbank survey had a home insurance policy, but most weren’t asked about video doorbells when they set up their policies.   78% said they were asked about having multi-point locking system locks when they took out their home insurance policy, and 74% were asked whether or not they had a burglar alarm.   However, 63% said they weren’t asked or can’t remember being asked about having a video doorbell, and 61% weren’t asked or can’t remember being asked about having CCTV, neither of are asked about by any of the major PCWs.   ![](https://www.consumerintelligence.com/hubfs/undefined-Mar-02-2022-10-56-53-10-AM.png) Perhaps unsurprisingly, the overwhelming majority, 84%, felt their home security measures SHOULD be taken into account and reflected in their premium.   Just under half, 47%, had informed their insurer when they had updated their security. Of these, 38% said they thought their improvements had changed their premium, leaving 62% feeling frustrated that security devices and measures had had no impact.   ![](https://www.consumerintelligence.com/hubfs/undefined-Mar-02-2022-10-57-04-93-AM.png) As home insurance providers continue to grapple with the re-balancing of price and cover post GIPP, it could well be that risk matrixes and security question-sets need updating to reflect the advent of new home security technology – like the Ring doorbell (other brands are available). It’s something already being done more often in the USA, and by start-up brands like [Locket](https://locket.insure/).   It could be a relatively quick win in establishing ‘fair value’ in the minds of customers – especially those who are seeing their premiums on the rise.    ---   [![Viewfinder GIF CTA](https://www.consumerintelligence.com/hs-fs/hubfs/Viewfinder%20GIF%20CTA.gif?width=1200&name=Viewfinder%20GIF%20CTA.gif)](https://www.consumerintelligence.com/viewsbank-consumer-survey-panel) Viewsbank is our in-house consumer research panel. It’s a large, responsive and community driven panel that conducts both quantitative and qualitative research. Our Viewsbank panel helps our customers with a wide variety of projects ranging from detailed mystery shopping to demographically targeted research surveys. The research helps our clients make informed decisions based on true understanding of the consumer’s voice. [![Viewfinder GIF CTA learn more](https://www.consumerintelligence.com/hs-fs/hubfs/Viewfinder%20GIF%20CTA%20learn%20more.gif?width=1200&name=Viewfinder%20GIF%20CTA%20learn%20more.gif)](https://www.consumerintelligence.com/viewsbank-consumer-survey-panel) ---   **Comment . . . ** [consumer research](https://www.consumerintelligence.com/articles/topic/consumer-research) ##### Like it? 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