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Launch of customer engage...

  Motor insurance brands can now compare customer engagement performance to their competit...

Customer Engagement: 5 Th...

Customer engagement isn’t just a number of interactions a customer has with their insuranc...

Who Has Improved The Most...

Using a unique blend of insights from our Insurance Behaviour Tracker (IBT), we have the a...

Retention Of Younger And ...

At Consumer Intelligence, we are calling 2019 'The Year of Retention'. Brands are realisin...

Is There Commercial Value...

Using a unique blend of insights from our Insurance Behaviour Tracker (IBT), we have the a...

Can The FCA Stop Insuranc...

Nearly 18 months after requiring brands to prompt customers to shop around at renewal, the...

What Differentiates The B...

Insurers recognise that growth for individual brands must primarily come from taking marke...

The Relationship Between ...

Using unique insights from our Insurance Behaviour Tracker (IBT), we have been able to det...

Insurance Pricing As The ...

It’s appropriate to ask the question, what factors influence a customer’s decision to swit...

Insurance Retention Perfo...

Consumer Intelligence tracks customers’ renewal intentions and thus has unique insight int...

 


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