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Bye BI verdict, hello har...

It will have been impossible to miss that last week the Supreme Court ruled largely in fav...

2021: The year of the con...

With all the changes that are going on both within the wider political and economic world ...

How Admiral's £25 refund ...

Admiral’s move to automatically give motor customers back £25 during lockdown has been han...

Infographic: what every b...

Every year some 80% of drivers shop around for car insurance when it’s time to renew their...

Launch of customer engage...

  Motor insurance brands can now compare customer engagement performance to their competit...

Customer Engagement: 5 Th...

Customer engagement isn’t just a number of interactions a customer has with their insuranc...

Who Has Improved The Most...

Using a unique blend of insights from our Insurance Behaviour Tracker (IBT), we have the a...

Retention Of Younger And ...

At Consumer Intelligence, we are calling 2019 'The Year of Retention'. Brands are realisin...

Is There Commercial Value...

Using a unique blend of insights from our Insurance Behaviour Tracker (IBT), we have the a...

Can The FCA Stop Insuranc...

Nearly 18 months after requiring brands to prompt customers to shop around at renewal, the...

 


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