We are a specialist market research agency that focuses on the insurance and banking sectors. We help companies attract more customers, and keep them longer. This is done by collecting and analysing millions of pieces of data from mystery shopping the market and talking with consumers every day.
Virtually every bank and insurance company has turned to us to help them understand their opportunities. Governments and regulators rely on our data to help manage the market and the economy.
Contact us today for a demonstration of how you can improve your business.
Unique insight to help you grow your business, protect your customer base and stay compliant.
The Benefits Of Benchmarking For Your Call Centre Performance
The desire to obtain and maintain a competitive edge in the insurance, and indeed any industry, means keeping a constant eye on the market and changes ahead . . .
Consumer Intelligence Accredited At Best Business Awards 2016
Here at Consumer Intelligence, we were delighted to be named winner of the Best Product/ Service Range Category at this year’s Best Business Awards.
The 3 C's To Making The Most Of Your Investment In Insight
A few of us were in a meeting at the start of the week discussing how we added just over £100k to a client’s profit in two weeks . . .
What Brexit Taught Us About The Money Transfer Market
The response by international payments businesses to news that the UK had voted to leave the EU highlighted how fast some are . . .
Maximising Call Centre Performance
Download our latest report that draws on 12 years of experience in the insurance sector and examines the areas that we know really matter when selling insurance over the telephone - efficiency, service, effectiveness, brand and compliance.
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At Consumer Intelligence, we believe that companies who fixate on customer satisfaction will survive and grow. Over the long term they will have lower costs, better staff engagement, greater regulatory compliance and higher profits.