We deliver competitive advantage through consumer and market insight. We take data and expertise to unearth priceless insights for your business.
If your company delivers on its promises to customers, it is more efficient, more effective, more profitable, more stable, more sustainable and more fun.
Look at yourself through the eyes of your customer. You will see yourself and your competitors in a totally different way. It will open your own eyes to ways to create a unique and sustainable advantage. We create insight through mystery shopping, benchmarking and consumer research, but what makes us different is the way we use our expertise to explain not just the “what?”, but also the “why?”.
For over a decade we have helped some of the world’s biggest companies create more profit through better customer experiences and increased competitive advantage, helping them reinforce their position and grow.
The help you need is different from every other company in the market, so there is little point in writing thousands of words in the hope that we mention the one thing you are interested in. Instead, we would rather you put us to the test. Tell us what you want to know. There is a really good chance we may already have the answers and can help you create an even more profitable and effective business.
We expect a lot. We hire great people and then we expect a lot of them. We expect people to develop and build on the role they’re hired to do and we expect people to make a significant contribution to the business, not just in their specialist area but working with colleagues and clients to deliver exciting insights and change the world.
What can you expect in return? Autonomy, personal growth, a focus on results not time in the office, an amazing, diverse team of colleagues working alongside you and managers who will enable your achievement rather than getting in your way.
Fancy it? Send your latest CV and a note to explain what you could add to our business to firstname.lastname@example.org