The winners of the Consumer Intelligence Awards 2023 have been announced. 

With multiple external factors making it harder for insurance companies to compete, it has never been more important to stand out from the crowd. The Consumer Intelligence Awards allow winners to shine, as this award can only be decided upon by customers. 

Every year, we collect this data using our Insurance Behaviour Tracker (IBT), surveying nearly 50,000 home and motor insurance customers to establish what people really think of their providers across five categories: Customer Trust, Customer Service, Claims Satisfaction, Customer Satisfaction and Recommendation by Customers. Those awarded are seen as the UK's most loved insurers.

 

The winners of the Consumer Intelligence Awards 2023 in motor insurance: 

CI_award_logo_2023_drivers_customer_trust
CI_award_logo_2023_drivers_customer_service CI_award_logo_2023_drivers_claims_satisfaction CI_award_logo_2023_drivers_customer_satisfaction CI_award_logo_2023_drivers_recommendation
  • The AA
  • Aviva
  • AXA
  • Direct Line
  • John Lewis 
  • LV =
  • M&S
  • NFU Mutual
  • Saga
  • The AA
  • AXA 
  • Direct Line
  • John Lewis
  • LV=
  • M&S
  • NFU Mutual 
  • Saga 
  • Zurich
  • Aviva 
  • Direct Line 
  • LV= 
  • NFU Mutual 
  • Privilege
  • QuoteMeHappy 
  • Saga
  • Sheilas' Wheels
  • Tesco
  • AXA
  • Co-op
  • Direct Line
  • John Lewis 
  • M&S
  • NFU Mutual
  • QuoteMeHappy 
  • Saga
  • Tesco 
  • The AA 
  • Admiral 
  • Direct Line 
  • John Lewis 
  • M&S
  • NFU Mutual
  • QuoteMeHappy 
  • Saga
  • Tesco

 

The winners of the Consumer Intelligence Awards 2023 in home insurance:

CI_award_logo_2023_householders_customer_trust
CI_award_logo_2023_householders_customer_service CI_award_logo_2023_householders_claims_satisfaction CI_award_logo_2023_householders_customer_satisfaction CI_award_logo_2023_householders_recommendation
  • Barclays
  • John Lewis 
  • Lloyds Bank
  • M&S
  • Nationwide
  • Natwest
  • NFU Mutual
  • Saga
  • Santander
  • Barclays
  • Direct Line
  • John Lewis
  • Lloyds Bank
  • M&S
  • Nationwide
  • Natwest
  • NFU Mutual
  • Santander
  • Barclays
  • Co-op
  • Halifax
  • John Lewis
  • NFU Mutual
  • Prudential
  • RIAS
  • Saga
  • Tesco
  • Barclays
  • Direct Line
  • John Lewis
  • Lloyds Bank
  • Nationwide
  • Natwest
  • NFU Mutual
  • One Call
  • Saga
  • Barclays
  • Direct Line
  • John Lewis
  • Nationwide
  • Natwest
  • NFU Mutual
  • Saga
  • Sheilas Wheels
  • Swinton 

Dedication, consistency, and a successful customer strategy are key ingredients for winning a Consumer Intelligence Award. Whether you’re an insurer, broker, or affinity partner, our awards recognise brands that deliver an excellent customer experience throughout their organisation. 

Our research shows that when shopping for insurance, consumers are over five times more likely to choose a company that had an award based on real customer feedback, as opposed to a company that had won an award based on the opinions of industry experts. That's why the Consumer Intelligence Awards are set apart from other industry awards.

If your brand has been successful this year, please get in touch and a member of our team will be happy to speak to you about how we can help you make the most of it. 


Has your brand been named a winner?

If you are a representative of one of the award winners or would like to find out more about the Consumer Intelligence Awards in general, please get in touch and we will get back to you.

Find out more!


 

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