2023 Consumer Intelligence Awards winners revealed

With multiple external factors making it harder for insurance companies to compete, it has never been more important to stand out from the crowd. The Consumer Intelligence Awards allow winners to shine, as this award can only be decided upon by customers. 

Every year, we collect this data using our Insurance Behaviour Tracker (IBT), surveying nearly 50,000 home and motor insurance customers to establish what people really think of their providers across five categories: Customer Trust, Customer Service, Claims Satisfaction, Customer Satisfaction and Recommendation by Customers. Those awarded are seen as the UK's most loved insurers.

The winners of the Consumer Intelligence Awards 2023 in motor insurance: 

The AA Aviva AXA Direct Line John Lewis  LV = M&S NFU Mutual Saga	The AA AXA  Direct Line John Lewis LV= M&S NFU Mutual  Saga  Zurich	Aviva  Direct Line  LV=  NFU Mutual  Privilege QuoteMeHappy  Saga Sheilas' Wheels Tesco	AXA Co-op Direct Line John Lewis  M&S NFU Mutual QuoteMeHappy  Saga Tesco	The AA  Admiral  Direct Line  John Lewis  M&S NFU Mutual QuoteMeHappy  Saga Tesco

The winners of the Consumer Intelligence Awards 2023 in home insurance:

Barclays John Lewis  Lloyds Bank M&S Nationwide Natwest NFU Mutual Saga Santander	Barclays Direct Line John Lewis Lloyds Bank M&S Nationwide Natwest NFU Mutual Santander	Barclays Co-op Halifax John Lewis NFU Mutual Prudential RIAS Saga Tesco	Barclays Direct Line John Lewis Lloyds Bank Nationwide Natwest NFU Mutual One Call Saga	Barclays Direct Line John Lewis Nationwide Natwest NFU Mutual Saga Sheilas Wheels Swinton

Dedication, consistency, and a successful customer strategy are key ingredients for winning a Consumer Intelligence Award. Whether you’re an insurer, broker, or affinity partner, our awards recognise brands that deliver an excellent customer experience throughout their organisation. 

Our research shows that when shopping for insurance, consumers are over five times more likely to choose a company that had an award based on real customer feedback, as opposed to a company that had won an award based on the opinions of industry experts. That's why the Consumer Intelligence Awards are set apart from other industry awards.

If your brand has been successful this year, please get in touch and a member of our team will be happy to speak to you about how we can help you make the most of it. 

If you are a representative of one of the award winners or would like to find out more about the Consumer Intelligence Awards in general, please get in touch and we will get back to you.