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Should Attracting Customers Directly Be Part Of Your Acquisition Strategy?

[fa icon="calendar'] 14/09/17 14:06 / by Phil Paterson-Fox, Key Account Director posted in insurance, motor insurance, pcw, customer acquisition, strategy

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What are the key differences between those who buy their insurance using price comparison websites (PCWs) and those who buy direct? Is there tangible value in targeting consumers more likely to do one or the other?

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How Much Could Rates Fall Following Ogden U-Turn?

[fa icon="calendar'] 14/09/17 12:47 / by Lisa Franklin posted in insurance, motor insurance, Ogden

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The Government’s decision to review its controversial Ogden Rate hike after just six months has far-reaching implications for motor insurance pricing, our latest research suggests.

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Who Are The Biggest Motor Insurance Brands?

[fa icon="calendar'] 07/09/17 12:40 / by Jill Holland posted in insurance, motor insurance, insurance renewal, GDPR

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In the age of price-driven aggregation, does brand still matter?

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Digital Innovation Doesn't Matter If You Don't Do This

[fa icon="calendar'] 31/08/17 14:24 / by Tom Flack posted in insurance, technology, digital innovation, customer service

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As the digitisation of insurance continues to gather steam, so too does the volume of reports cataloguing the landscape. One recent example has unintentionally highlighted that digital first doesn’t always mean best.

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Infographic: Digital Insurance vs. Customer Need

[fa icon="calendar'] 31/08/17 14:22 / by Jill Holland posted in insurance, technology, digital innovation, customer needs

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It is well known, and already noted in a previous blog, that older demographics are generally slower to adapt to online shopping and customer service experiences. 

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GDPR: Why It Could Be Bad News For Consumers

[fa icon="calendar'] 24/08/17 14:57 / by Ian Hughes posted in data protection, GDPR

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  • The government is betting big on the digital economy, and betting big business will deliver it. But what if it can’t?
  • Consumers neither asked for these rights nor are likely to understand them. So will they benefit?
  • If the media is left to educate the public on GDPR, it will be a victory for sensationalism
  • It remains unclear how the key data changes will be implemented by business
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How Will Your Customers React To Euro Pound Parity?

[fa icon="calendar'] 17/08/17 14:43 / by Rosie Murray-West posted in travel money, banking

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What once seemed an unlikely nightmare for British travellers is becoming an expert forecast. City giants Morgan Stanley and HSBC are both predicting that the euro will reach parity with the pound and even go beyond that point in the coming months¹. 

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Prepaid Travel Cards - What’s Putting Us Off?

[fa icon="calendar'] 17/08/17 14:43 / by Rosie Murray-West posted in travel money, prepaid travel card, banking

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Using a prepaid travel card to take foreign money abroad has many advantages, from security to the possibility of good rates. But consumers have proved surprisingly resistant to using the cards, which have now been on the market for many years, preferring to take cash with them.

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Insurers Start To Retrace Ogden Price Hikes

[fa icon="calendar'] 17/08/17 14:38 / by John Blevins, Product Manager posted in motor insurance, insurance pricing, Ogden

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After an initial flurry of price hikes, it looks like the pace of increase in motor insurance is starting to level off, with some insurers even rowing back on the initial increases they implemented.

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Insurers’ APR Rip Off? What Consumers Really Think

[fa icon="calendar'] 17/08/17 14:28 / by Elinor Zuke posted in motor insurance, insurance pricing, Ogden

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The front page of Saturday’s Daily Mail highlighted the differences people are paying for their motor insurance depending on how they pay it. Those who pay once, pay less.

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