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Highly recommended: The insurers that customers love most in 2022
Highly recommended: The insurers that customers love most in 2022
17/03/22 10:37

We all take notice of reviews, right? Whether you’re looking for a new place to order from on a food delivery app, scrol...

These insurers are ahead of the pack for claims satisfaction in 2022
These insurers are ahead of the pack for claims satisfaction in 2022
02/03/22 16:44

Filing a claim to your insurance provider isn’t particularly fun. It usually comes hand in hand with a few familiar feel...

The insurance brands delivering the best customer service
The insurance brands delivering the best customer service
16/02/22 15:25

Customer service isn’t just about having polite and courteous conversations with telephone representatives.   Let’s face...

Customer satisfaction: The top ten insurers of 2022
Customer satisfaction: The top ten insurers of 2022
03/02/22 12:25

A word that comes up frequently in the world of customer satisfaction is ‘consistency’. It’s not enough to receive adequ...

Trust in insurance: Which brands have consumers’ confidence?
Trust in insurance: Which brands have consumers’ confidence?
20/01/22 11:35

Trust is the foundation on which all good relationships are built – and the relationship between insurance provider and ...

2022 Consumer Intelligence Awards winners revealed
2022 Consumer Intelligence Awards winners revealed
06/01/22 14:25

The wait is finally over. The winners of the 2022 Consumer Intelligence Awards have been revealed.   Using Insurance Beh...

The countdown begins... The Consumer Intelligence Awards 2022
The countdown begins... The Consumer Intelligence Awards 2022
09/12/21 10:16

In just a few week’s time, we will be revealing the UK’s best loved insurance providers, as voted for by consumers thems...

Customer satisfaction: The top rated insurance brands of 2021
Customer satisfaction: The top rated insurance brands of 2021
18/03/21 10:39

It cannot be disputed that customer satisfaction, particularly in these times, is a key contributor to business success....

The insurance brands customers are recommending in 2021
The insurance brands customers are recommending in 2021
03/03/21 17:20

Customer recommendations are one of the most powerful marketing tools around. With so many options for customers, recomm...

First-rate customer service: The insurance brands to watch in 2021
First-rate customer service: The insurance brands to watch in 2021
18/02/21 12:12

The customer service category in the Consumer Intelligence Awards celebrates the brands getting it right when it comes t...