The long-awaited results of the 2024 Consumer Intelligence Awards are in, showcasing the top performers in the insurance industry.
Winning a Consumer Intelligence awards is no mean feat. With the introduction of Consumer Duty in July, insurers have faced increased pressure to prove their commitment to providing exceptional service, amidst ongoing challenges with claims inflation. These awards recognise the firms that have successfully demonstrated their dedication to their customers during this difficult time.
Every year, our Insurance Behaviour Tracker (IBT) surveys nearly 50,000 home and motor insurance customers to uncover the truth about their providers. We delve into five categories: Customer Trust, Customer Service, Claims Satisfaction, Customer Satisfaction, and Recommendation by Customers. These exceptional companies have been recognised for their outstanding performance in all five categories, securing their position as the UK's top insurers.
"We are thrilled to congratulate this year's winners," said Ian Hughes, CEO of Consumer Intelligence. "Their exceptional ability to listen to and meet their customers' needs sets them apart in the industry. These brands exemplify the expertise and consistency that consumers desire in an insurance provider."
The winners of the Consumer Intelligence Awards 2024 in motor insurance:
The winners of the Consumer Intelligence Awards 2024 in home insurance:
*please note the above winners are listed in alphabetical order
When it comes to choosing insurance, real customer feedback speaks volumes. Our research reveals that consumers are over five times more likely to select a brand with awards given based the opinions of real customers, rather than those awarded solely by industry bodies. That's what the Consumer Intelligence Awards are expert in, setting the industry standards through the voices of real customers. We pride ourselves on recognising the companies that truly excel in satisfying their customers' needs and expectations.
If your brand has been successful this year, please get in touch and a member of our team will be happy to speak to you about how we can help you make the most of your win.
Are you a 2024 winner? Enquire about your award today...
Congratulations - what an achievement! Why? Because these awards are based purely on their feedback - and they say you are the brand to be with. Now it’s over to you to decide how you would like to maximise the value of your award win. Click below to find out more...
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