This Privacy Policy sets out how we, Consumer Intelligence Ltd process your personal data.  We take the privacy of your personal data very seriously and all data captured will be used and held in accordance with the requirements of the Data Protection Act 2018.

Consumer Intelligence is a data analytics company that helps businesses execute great customer strategies.

Consumer Intelligence is the controller. If you have any requests concerning your personal data or any queries about how we handle your data you can contact us by phone on 0117 317 8181 email dataprotection@consumerintelligence.com or write to us at Consumer Intelligence, Canard Court, St Georges Road, Bristol, BS1 5UU.

 

Consumer Intelligence

This policy applies to the processing of personal data in respect of Consumer intelligence.

We will only process your personal data in accordance with the services we provide to you based on the contract we have, or based on your consent in relation to any marketing activities we undertake. We will collect this consent when you first provide your personal data and you can withdraw that consent at any time by contacting us using the contact information provided above.

 

Purpose of processing your personal data

Activity

Why we need to process your personal information

Lawful basis to process personal information

Completing a form to download content on the website

 

Provide you with information relating to content/data

 

Legitimate interest

 

Completing a newsletter subscription form

 

Provide you with information relating to Consumer Intelligence and services

 

Legitimate interest

Registering for our services

 

Dealing with an order / booking

 

Internal accounting processes

 

Provide you with information relating to the order

 

Contract

 

 

Contract

 

Contract

Portal registration

 

 

To enable login to and personalisation of the Consumer Intelligence Portal and/or Viewfinder website

Contract

Email marketing

 

To send information and marketing messages by email

Legitimate interest

Postal Marketing

 

To send occasional marketing communications by post

Legitimate interest

Segmentation, analytics, marketing profiling

 

To provide targeted and appropriate marketing messages

Legitimate interest

 


The legal basis on which we rely are:

Contract

Processing of your personal data is necessary for us to administer the pre-contract and contractual relationship between ourselves and our suppliers/members in connection with the performance of a contract.

Legitimate interests

We will use legitimate interests to send occasional marketing by post and for segmentation and profiling in order to send relevant targeted communications. Our legitimate interests are to communicate with our audience to keep them informed, to grow and promote our business.

Consent

For email marketing and for passing data to third parties we will use consent, this will usually be in the form of an opt-in tick box, or when you submit an email address expressly for the reason of sending marketing.  We will always make it clear what your data will be used for and provide a link to our privacy policy. You can change your mind at any time.

 

Marketing

We conduct basic profiling for our marketing purposes to ensure relevant and targeted communications. This might be in the form of segmentation based on location or stated interests.

We would like to use your personal data to send you details of products or services that we offer that we have identified as likely to be of interest to you.  We will only send you information in line with the preferences you indicated when you provided the personal data.

If at any point you would like to opt-out of receiving communications from us or would like to change the channels (such as email or post) that we use to contact you, please contact us at dataprotection@consumerintelligence.com or write to us at Consumer Intelligence, Canard Court, St Georges Road, Bristol, BS1 5UU

 

Recipients/categories of recipients

In carrying out our business including our obligations to you, we may use sub-contractors. These will be businesses such as mailing houses, email broadcasters, marketing agencies. We will ensure that they respect your privacy and abide by all data protection laws.

 

Retention periods

We will keep your personal data in connection with the services for which it was collected for an appropriate period of time and in accordance with our data retention policy.  A copy of this policy can be obtained by emailing dataprotection@consumerintelligence.com

In terms of personal data we use for marketing, we will keep this data for as long as we are able to market to you and if you withdraw your consent or opt-out of marketing communications, we will keep your contact details only to ensure that we do not contact you again for marketing purposes.

 

Data subject’s rights

You have rights in respect of your personal data. We will need to confirm your identity before we can consider your request so, if you wish to exercise any of these rights, we will first need to confirm your identity before we can consider your request so please supply two forms of ID, one of which should be a passport or birth certificate, the other could be a driving licence or utility bill.

 

The right to be informed – you have the right to be told about the collection and use of the personal data you provide. This privacy policy sets out the purpose for which we process your personal data, how long we will keep your data, who we will share your data with. If you have any questions on how and why we process your data please contact the Consumer Intelligence Data Protection Lead. If you want to know more about this right, the ICO has more guidance on their website, which you can access by clicking here.

 

Right of access – you have the right to know whether we are processing your personal data, and to a copy of that data. We would need as much information as possible to enable us to locate your data. We will respond to your request within 28 days of receipt of your request. If you want to exercise this right, please contact the Consumer Intelligence Data Protection Lead at the contact details above. If you want to know more about this right, the ICO has more guidance on their website, which you can access by clicking here.  

 

Right to rectification – you have the right to have any incorrect personal data corrected or completed if it is incomplete. You can make this request verbally or in writing. We will need as much information as possible to enable us to locate your data. We will look at any request and inform you of our decision within 28 days of receiving the request.  If you want to exercise this right, please contact the Consumer Intelligence Data Protection Lead at the contact details above. If you want to know more about this right, the ICO has more guidance on their website, which you can access by clicking here. 

 

Right to erasure – this right, often referred to as the right to be forgotten allows you to ask us to erase personal data where there is no valid reason for us to keep it. We will look at any request and inform you of our decision within 28 days of receiving the request.  If you want to exercise this right, please contact the Consumer Intelligence Data Protection Lead at the contact details above. If you want to know more about this right, the ICO has more guidance on their website, which you can access by clicking here.    

 

Right to restrict processing – you have the right to ask us to restrict processing of your data. We will look at any request and inform you of our decision within 28 days of receiving the request.  If you want to exercise this right, please contact the DP at the contact details above. If you want to know more about this right, the ICO has more guidance on their website, which you can access by clicking here.  

 

Right to object – you have the right to object to our processing of your personal data based on (i) legitimate interests, or for the performance of a task in the public interests/exercise of official authority (including profiling); (ii) direct marketing (including profiling); and (iii) for purposes of scientific/historical research and statistics.

  • Legitimate interests/legal task – your objection should be based on your particular situation. We can continue to process the data if we can demonstrate compelling legitimate grounds which override your interests.
  • Direct marketing – you have an absolute right to ask us to stop processing for the purposes of direct marketing. We will action your request as soon as possible.
  • Scientific/historical research and statistics - your objection should be based on your particular situation. If we are conducting research where the processing is necessary for the performance of a public task, we can refuse to comply with your objection.

If you want to exercise this right, please contact the Consumer Intelligence Data Protection Lead at the contact details above. If you want to know more about this right, the ICO has more guidance on their website, which you can access by clicking here.  

 

Processing based on consent

Where we process your personal data based on your consent you have the right to withdraw that consent at any time without reason. You can opt-out by using the unsubscribe/opt-out in any marketing we send you and you can contact us using the contact details above.

 

The right to lodge a complaint to the supervisory authority

If you are unhappy with any aspect of our handling of your data you can make a complaint to the Information Commissioner’s Office, by clicking here.

 

Cookies

A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser.  Find out more about cookies on http://www.allaboutcookies.org/  

We use cookies to identify you when you visit this website and to keep track of your browsing patterns and build up a demographic profile.

Our use of cookies also allows registered users to be presented with a personalised version of the site, carry out transactions and have access to information about their account.

Most browsers will allow you to turn off cookies.  If you want to know how to do this please look at the menu on your browser, or look at the instruction on http://www.allaboutcookies.org/  Please note however that turning off cookies will restrict your use of our website.

 

Cookies we use

Cookie

What it does

How to disable and consequences

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Google Analytics - Tracks web traffic to the site. Page views & clicks.  

Disable in browser settings. No user impact

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Communigator - The cookie tracks company IP's, website history and additional contact info which is provided from a variety of data sources.

Disable in browser settings.
No user impact

cookie policy

Consumer Intelligence - Cookie used to check if user has accepted cookie policy

Disable in browser settings.
Site will continue to ask user to accept cookie policy.

PHPSESSID


Consumer Intelligence - Essential to allow the site to recognise user in the system once they have logged-in

Disable in browser settings.
Parts of site will not function, no ability to access member only parts of site.  

newsletter-subscription-shown

Consumer Intelligence – Used to check if user has been shown the newsletter subscription option in current session.

Disable in browser settings.
User will be shown subscription option on each new page, rather than just once whilst on site.

  

Third party websites

Our website may contain links to other websites that are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from ours.

 

Changes to the privacy policy

This privacy policy is regularly reviewed and will be updated when necessary. If we make any significant changes to the policy we will communicate these to you.