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How Admiral's £25 refund ...

Admiral’s move to automatically give motor customers back £25 during lockdown has been han...

Could affordability conce...

Since the beginning of lockdown, we have been tracking how consumers have been impacted by...

Widening the lens to exam...

Benchmarking premiums against peers is a core part of remaining competitive and understand...

Infographic: Measuring yo...

How likely your customers are to recommend you to their friends and family could make all ...

Minority of Brits determi...

The number of people who have booked or planned an overseas holiday this summer is low - b...

Looking beyond lockdown. ...

Covid-19 has changed how people live, work, feel and think. All the assumptions the insura...

Number of vulnerable cust...

The number of Brits who identify as vulnerable customers has doubled in a year as the coro...

The great rebate debate: ...

A welcome announcement for their customers last week, Admiral kicked off Monday morning wi...

Insurance sector at the b...

Insurance providers remain at the bottom of the list for contacting their customers about ...

Crisis communications and...

Many insurance brands have got into the habit of only communicating with customers at rene...

 


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