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Infographic: Measuring yo...

How likely your customers are to recommend you to their friends and family could make all ...

Minority of Brits determi...

The number of people who have booked or planned an overseas holiday this summer is low - b...

COVID-19 puts van insuran...

Insurance premiums for van drivers have dropped an average of 2.3% in the last three month...

Taking a leaf from the re...

Insurance brands could benefit from taking a leaf out of the retail book when thinking abo...

The Fastest Growing Home ...

QuoteMeHappy and Admiral displayed the largest growth in home insurance market share in th...

What you need to know abo...

Purchase channels matter to any insurance brand that wants to be wise with where it focuse...

As lockdown lifts, how ha...

Everyone’s lockdown experience is unique, complex and multi-faceted. Some have enjoyed tim...

The fastest growing motor...

Hastings and Churchill displayed the highest growth in market share in the second half of ...

The credit paradox – risk...

The FCA has proved itself to be surprisingly agile responding to the Covid-19 pandemic, bu...

Motor premiums u-turn in ...

Overall average premiums increased by 2.7% in the past 12 months However, in the last 3 mo...

The subdued normal – the ...

Everywhere you look, there’s talk of the ‘new normal’ we’ve achieved, after the first week...

Infographic: Getting Unde...

The interactions that customers have with your insurance brand, from online purchases, cal...

Looking beyond lockdown. ...

Covid-19 has changed how people live, work, feel and think. All the assumptions the insura...

Infographic: what every b...

Every year some 80% of drivers shop around for car insurance when it’s time to renew their...

Homeowners Consider Cance...

• 14% of people are considering cancelling their contents insurance given they are now mai...

Number of vulnerable cust...

The number of Brits who identify as vulnerable customers has doubled in a year as the coro...

The Six Ps Of User Experi...

There’s no doubt that once the dust settles after the coronavirus pandemic the insurance m...

The great rebate debate: ...

A welcome announcement for their customers last week, Admiral kicked off Monday morning wi...

Van insurance premiums re...

Van insurance premiums reached a record £1,881 last month, the latest analysis from insura...

Insurance sector at the b...

Insurance providers remain at the bottom of the list for contacting their customers about ...

Crisis communications and...

Many insurance brands have got into the habit of only communicating with customers at rene...

Is there still a market f...

If there’s one things insurers crave, it’s clarity. And the travel industry got just that ...

How coronavirus is affect...

We look at the affect coronavirus is having across the motor insurance focusing on renewal...

UK motor premiums continu...

The average motor premium is now 5.5% higher than 12 months ago  In the last three months ...

The top ten insurance bra...

Every year we survey nearly 50,000 home and motor insurance customers through our Insuranc...

Navigating the Coronaviru...

It’s a very strange time to be trying to put together content for our regular newsletter. ...

How do motorbike owners c...

We predicted at the start of the year that niche segments would be of growing interest to ...

Which insurers are rated ...

We are excited to announce the ten insurers who have been rated highest for claims satisfa...

Turbulent Weather Causes ...

• The increasingly turbulent 2019-2020 UK storm season has meant a high volume of claims •...

Are parents the key to te...

Telematics insurance is now a well-established proposition for young drivers. Indeed, most...

The UK’s best insurers fo...

At Consumer Intelligence, we ask over 48,000 insurance customers to rate their level of cu...

Who are the top 10 truste...

Every year we survey nearly 50,000 home and motor insurance customers through our Insuranc...

Insurers Put Their Foot T...

Average van premiums up 2.2% in last three months Though, young van drivers have seen doub...

The UK's best loved insur...

25 insurance brands have been successful in the 2020 Consumer Intelligence Awards NFU Mutu...

Will Pukka’s new business...

Last week Post Magazine broke the news that Pukka Insurance had hit pause on new business ...

Travel insurance policies...

A fiercely competitive pricing environment and economy travel insurance policies designed ...

2020 – A year of seismic ...

It is the beginning of a new decade and with it comes a lot of pressure for the industry t...

Car insurance costs accel...

• The over 50s have seen the steepest increase in car insurance premiums over the last 12 ...

Home Customer Engagement ...

Consumer Intelligence can today reveal the home insurance brands with the highest customer...

Creating choice through p...

The motivations of consumers shopping for car insurance vary drastically. As a result, giv...

Direct travel insurers cu...

The cost of annual travel insurance has risen on Price Comparison Websites but fallen on D...

The Power Of Brand Portfo...

As a car insurance provider trying to win new customers you’re operating in a fiercely com...

Londoners Pay Almost 50% ...

• Home insurance premiums have risen 2.7% in the last six months alone • The average build...

The UK’s fastest growing ...

Aviva grew more than any other home insurer in the UK in the first half of the year. Its m...

Auto-renewals: Insurance ...

The FCA has suggested that it might ban auto-renewals in an attempt to stop insurers price...

Four things we learnt fro...

It’s been over two years since brands have had to display last year’s premium on customer ...

Insurance Premiums Contin...

• Average van premiums down 0.4% in a year • A more significant drop of 1% has been seen i...

The UK’s fastest growing ...

LV= gained the most market share in the first half of this year, according to Consumer Int...

The importance of telepho...

The FCA’s interim report of its market study into car and home insurance pricing estimated...

The unaffordable high exc...

Consumers are being offered insurance products with higher excesses than they could comfor...

The FCA encourage insurer...

Earlier this month, the FCA unveiled a number of measures to address general insurance pri...

Subscription insurance, l...

The future of home and motor insurance is subscription and on-demand, right? That is what ...

Car Insurance Premiums Be...

 Insurers are beginning to ramp up car insurance premiums as a result of recent changes to...

Trust in insurance provid...

Consumers whose renewal price changed are 30% more likely to shop around than those withou...

How to persuade consumers...

The cost of winning new customers, whether through commissions to Price Comparison Website...

How clearer questions are...

The requirement for insurance providers to clearly identify customers’ needs and demands h...

Why should insurance comp...

Most insurers will spend a big chunk of their budget on brand, marketing, product developm...

Can Free Excess Insurance...

The competition between Price Comparison Websites is fierce. Along with prime-time adverti...

Market Competition Keeps ...

• Home insurance prices rise just 2.1% in a year • The average buildings and contents poli...

Motorbike Premiums On The...

Pricing gathered by Consumer Intelligence across price comparison websites and direct chan...

Travel insurance prices f...

Competition is keeping down the cost of travel insurance policies as the UK heads into sch...

Do you know how many vuln...

One size doesn’t fit all when it comes to treating customers fairly. The Financial Conduct...

How do financially vulner...

The protection of financially vulnerable customers is squarely in the FCA’s sights. On Tue...

Is this the end of big da...

Changes announced by the FCA last week are going to force insurers to pause for thought in...

Van drivers could face pr...

Van insurance premiums have risen 8.3% over the last 12 months, but van drivers across the...

Revealed: most UK van bro...

Unrated insurer Gefion has featured prominently in the insurance news this week. The Danis...

Insurance 2025: How can b...

This article is going to make your head hurt, but don’t worry, you aren’t alone. Anything ...

Van brands hike prices on...

Van drivers have seen insurance premiums rise by a little more than 3% over the last 12 mo...

Insurance 2025: What Does...

With the keynote speech for Insurance 2025 just around the corner, Consumer Intelligence C...

Car Insurance Premiums Co...

Average motor premiums drop a steady 0.2% in a year   Under-25 drivers saw the biggest fal...

Renewal Notices: An Oppor...

For over two years insurance brands have had to comply with rules designed to prompt motor...

Instalment Charges: The H...

The extra amount that insurers and brokers charge customers who choose to pay for their in...

Brexit Consumer Insights ...

In February, I had a skiing accident that required urgent attention. Luckily, I had arrang...

Telematics Policies: More...

When BIBA announced in January last year that live telematics policies numbered just shy o...

Biggest Brands In The Hom...

When it comes to the home and motor insurance market, brand strength remains to be a key p...

Home Insurance Prices Dro...

Homeowners benefit from a stable market, with average premiums dropping 1.2% in a year Und...

Launch of customer engage...

  Motor insurance brands can now compare customer engagement performance to their competit...

Why insurance brokers nee...

  Sometimes a seemingly small change in presentation can have a big impact on a business’ ...

MGAs and new capacity hel...

Brokers are winning the fight for market share in the fiercely competitive motor market, t...

Customer Engagement: 5 Th...

Customer engagement isn’t just a number of interactions a customer has with their insuranc...

Walking The Tightrope Bet...

The FCA’s recently voiced concerns about long insurance distribution chains generated atte...

Insurers Hit The Gas On V...

  Average van premiums down 0.2% in a year But a sharp increase of 1% has been seen in the...

Who Has Improved The Most...

Using a unique blend of insights from our Insurance Behaviour Tracker (IBT), we have the a...

The Pet Insurance Market ...

The pet insurance market has always leaned towards Lifetime products, so it’s no surprise ...

Vulnerable Insurance Cust...

Over three quarters of insurance customers reveal they struggle to understand information ...

The Importance Of Consume...

A key service we offer at Consumer Intelligence involves delivering exciting insight throu...

Protected No Claims Bonus...

Last month we revealed the huge range of prices for Protected No Claims Bonus (PNCB). Thes...

Energy Autoswitching Is T...

Price comparison websites are offering the next frontier of energy services with their lat...

Brexit Uncertainty Could ...

  Average motor premiums drop 6.7% in a year but are now rising Brexit uncertainty could b...

Best Performing Insurance...

Future Of Insurance: A Me...

One of Consumer Intelligence’s specialist areas is helping insurance brands understand how...

The Top Insurers For Cust...

At Consumer Intelligence, we ask your customers to rate how likely they would be to recomm...

Revealed: The Huge Differ...

Here’s a maths quiz for you. Take your car insurance premium, discount it by 44%, discount...

Retention Of Younger And ...

At Consumer Intelligence, we are calling 2019 'The Year of Retention'. Brands are realisin...

Home Insurance Bills Shri...

Average bills are down 1% in a year to £137 but prices have been rising over the past six ...

Customer Satisfaction: Th...

Holidaymakers Brace For B...

  Two out of five believe they will need more extensive cover as prices increase But Brexi...

Who Are The 10 Most Trust...

Insurers Hit The Brakes O...

  Average prices are down 0.9% in a year to £1,299 But bills edge up in the past three mon...

UK Insurers Lagging Behin...

The UK insurance market is lagging dangerously behind competing markets in Africa, Asia an...

Which Insurance Companies...

A staggering 90% of UK home and motor insurance customers only interact with their insurer...

Insurance Claims: The Mom...

Most customers won’t have experienced the claims service of a provider, yet ultimately thi...

Predictions For General I...

We enter 2019 with a great deal of uncertainty due to Brexit, which will no longer be ment...

Car Insurance Price Cuts ...

  Average prices drop 8.5% in a year but start to edge up Telematics policies are helping ...

Loyalty Can Pay For Insur...

The Competition and Markets Authority this week published the findings of its investigatio...

Review Of The Year

As chosen by you, here’s a look at the most viewed, liked and shared articles in 2018.

Born Again Bikers Are Pay...

Newly qualified over-40s pay two-and-half times the average premium Accidents involving ol...

Insurtech For The People:...

Insurtech represents an opportunity create a new generation of insurance offerings that co...

The Biggest Brands For Mo...

Brand strength is a key influencer in the home and motor insurance market, and our latest ...

Home Insurance Costs Fall...

Average bills drop 0.4% in a year to £137 but edge up in the past three months Prices are ...

What Makes A Winning Insu...

In January this year, unique insights from our Insurance Behaviour Tracker (IBT) revealed ...

Is There Commercial Value...

Using a unique blend of insights from our Insurance Behaviour Tracker (IBT), we have the a...

Why Buying Insurance By P...

Ignore telephone service at your peril. Whilst 56% of motor insurance customers buy online...

UK Insurers ‘Are Failing ...

More than four out of five customers say insurers need to raise their tech game Nearly one...

Can The FCA Stop Insuranc...

Nearly 18 months after requiring brands to prompt customers to shop around at renewal, the...

Flexible And On-Demand In...

Flexible and on-demand insurance products are on the rise, but are consumers ready for the...

What Differentiates The B...

Insurers recognise that growth for individual brands must primarily come from taking marke...

Van Drivers See Insurance...

Average premiums drop to £1,442 but price cuts are slowing Annual bills are still 34.9% hi...

Irish Motor Market Proves...

Price comparison websites (PCWs) often take the flack when there are complaints about the ...

The Relationship Between ...

Using unique insights from our Insurance Behaviour Tracker (IBT), we have been able to det...

Consumer Intelligence Is ...

Data analytics business wins Outstanding Company and Outstanding Blog with CEO named Outst...

What’s Behind The Deflati...

The insurance industry is routinely and cynically bashed for making a profit and accused o...

Could Flexible Insurance ...

New insight from Consumer Intelligence’s Horizon Scanning practice reveals an increasing t...

Insurance Pricing As The ...

It’s appropriate to ask the question, what factors influence a customer’s decision to swit...

The Final Curtain: Is Thi...

This month the insurance industry received its most significant wake up call to the issue ...

Insurance Retention Perfo...

Consumer Intelligence tracks customers’ renewal intentions and thus has unique insight int...

Car Insurance Price Cuts ...

Average prices drop 9.1% in year to £766 Telematics policies help drive the reduction in b...

Why Self Storage Insuranc...

Back in 2014 the FCA issued a warning about add on insurance products. With the buyer’s at...

Double Win For Consumer I...

Data analytics firm have won Best Small to Medium-sized Business and Chief Executive Ian H...

The Importance Of Custome...

The size of the UK general insurance market has remained largely flat over the past few ye...

Home Insurance Customers ...

Average bills are 3.1% lower than four-and-a-half years ago Prices are falling fastest in ...

Top 10 Predictions For In...

Last week we shared the top 10 changes in general insurance seen over the past 10 years. F...

Amazon Selling Insurance:...

It’s (almost) official. If media reports are to be believed, Amazon is in the advanced sta...

Over 65s Can Cut Car Insu...

Older drivers change motor insurer every three-and-a-half years on average But one in seve...

A Place For The Future

This week Consumer Intelligence has moved to our new headquarters at Temple Quay – part of...

Top 10 Changes In Insuran...

We’ve been reflecting a lot on the past and future of UK general insurance this month, pro...

Consumer Intelligence Inv...

Today (Monday 13th August), data analytics company Consumer Intelligence opens the doors t...

Spreading The Appeal Of T...

More drivers than ever before have telematics policies. As BIBA reported this month, there...

Consumer Intelligence Flo...

Market analysis helped measure the success of Flood Re for customers and the industry. 

Putting Customer Satisfac...

Data analytics company is shortlisted for Customer Experience award with GoCompare

Direct Writers Make A Pla...

We recently wrote about how direct insurers are gaining market share in the car insurance ...

How Does Shopper Behaviou...

The number of motorists who shop around at renewal has fallen as deflation has entered the...

Van Insurance Costs Start...

Average premiums drop 1.7% in a year but business users don’t feel the full benefit Annual...

Traditional Strategic Pla...

Using strategy to navigate to a fixed point in the future is an outdated and inflexible ap...

Travel Premiums Polarise ...

Rising claims costs have done little to dampen intense competition at the commoditised end...

Older Drivers Catching Up...

It goes without saying that, to date, younger drivers have benefitted most from the introd...

LV= Moves Into Top Gear T...

LV= grows its market share by 1.4% — the brand has climbed to second overall in terms of s...

Why Consumers’ Personal F...

The FCA’s Financial Lives Survey, published in October 2017, deserves to be on Board agend...

Energy Insights For Insur...

The price comparison websites which cut their teeth on simplifying the shopping around pro...

Car Insurance Premiums Go...

Average prices drop 5.5% in year to £712 Under-25s are the biggest winners with a 11.9% cu...

Traditional Insurance App...

Some 85% of 16-75-year olds have a smart phone and yet research from Consumer Intelligence...

Five Questions All Insura...

Motor insurance has become a deflationary market in the last six months and insurers are s...

Motorway Speeding Convict...

The average cost of speeding for insurance premiums is £50 But over-50s caught breaking th...

Who’s Chasing Older And N...

While the average buildings and contents policy costs a low £133, the variation according ...

The Fastest Growing UK Mo...

After months of unprecedented pricing volatility, the bigger motor brands have consolidate...

Beast From The East Hits ...

Average home insurance premium increases by three times inflation at 7.6%   Rising claim c...

What’s The Point Of Digit...

Digital is a dominant theme in insurance with plenty of coverage and discussion on insurte...

Are Motor Brokers Getting...

Direct writers have stolen a march on motor brokers in recent months.

Are We Underestimating Un...

A recent report from the ABI, using research from Consumer Intelligence, revealed that one...

Data’s Perfect Storm

Almost exactly a year ago I predicted a perfect storm of an issue.

Rising Claim Costs Push V...

Drivers are paying 13.3% more than a year ago But insurers have cut premiums by 4.7% in th...

The Dominant Motorbike In...

As the eternal winter finally lifts, motorbike enthusiasts are dusting off their leathers ...

The Biggest Brands In UK ...

In the digital age, it’s not surprising to see that insurance brands are becoming better k...

One year on from renewal ...

It’s been a year since the FCA required personal lines brands to display the previous year...

Mitigating The Moment Of ...

Whether it is the rise of new customer-centric products and propositions, the looming hulk...

Which Insurance Brands Gi...

In the past two months, we’ve revealed the insurance brands that over 40,000 consumers fee...

Consumers Remain Sceptica...

Last week the Government unveiled plans to reform whiplash claims in its Civil Liability B...

Ogden In Retrospect - Who...

The word Ogden hit the headlines again this week, but with details of any rate change unkn...

When GDPR Goes Wrong

It has started – the mad, desperate scramble to get me to re-opt-in to companies' mailing ...

Annual Car Insurance Pric...

Average premiums drop in the past six months but are likely to rise from next month Telema...

The Top 10 Brands For Cus...

Over the past year, the numbers of consumers shopping around continued to rise. Home insur...

Do Consumers Really Want ...

Last month, cyber research from Consumer Intelligence was published in POST magazine. 

Ogden In Retrospect — Whi...

As we revealed last week, rating volatility was the defining characteristic of the motor m...

The Top 10 Brands For Cus...

It doesn’t matter what age we’re living in, or what sector you’re operating in — keeping y...

Ogden In Retrospect — A Y...

A year ago, the Government sent shockwaves through the motor market after changing the cal...

What Motorists Really Thi...

Last month, an investigation by the Sun revealed that some brands use motorists’ email pro...

Home Insurance Prices Con...

Average home insurance premium increases by 8% in a year Prices drop slightly in January b...

Van Drivers Benefit As In...

Average premiums fall in the past three months But drivers are still paying 20.3% more tha...

The Top 10 Most Trusted I...

For a product that is sold on a promise, the success of insurance brands depends on instil...

Pollution Fears Spark Int...

Two out of three drivers worry about air pollution risk to health Two out of five back ban...

Home and Motor Insurers ‘...

Costs of contacting existing customers will soar after Delete Day But smaller brands and n...

Meet the Team: James Mosl...

The Fastest Growing Home ...

Admiral has maintained its position as the fastest growing home insurance brand in the cou...

Your Best Offer: Five ins...

Last month we revealed that price comparison websites (PCWs) have as many as 225 combined ...

The Top 10 Brands For Cus...

For most customers, there will be little contact with their insurer beyond purchase and re...

GDPR: Legitimate Concerns...

With the shadow of the GDPR front line forming up on the horizon, the industry continues t...

Car Insurance Premiums In...

But price rises go into reverse with cuts in past three months Black box technology limits...

6 Factors That Kill Conve...

In part one last week, we looked at three things that can play havoc with your conversion ...

6 Factors That Kill Conve...

It’s a scenario with which any analyst or performance marketer will be all too familiar.

The Top 10 Brands For Cla...

While nobody really wants to be in the position where they need to make a claim, it is the...

Consumer Intelligence Adv...

Rajeev Aggarwal joins as Managing Director to spearhead growth

Insurers Under Fire - 5 T...

Just when we thought the page could be turned on a challenging 2017, over 1,300 vehicles w...

Renewal Pricing Trends Re...

Motor premium increases for existing customers soared to new highs in 2017, rising for the...

How To Win Customers In 2...

You’ve probably heard it before, but trust me — 2018 will be a pivotal year for our indust...

Customers First: The Impo...

There was a time when many businesses believed that a solid understanding of their goals, ...

Insurance Predictions 201...

As the New Year lurks off stage, waiting to burst into the global spotlight, I sit down an...

The Marmalade Trust: Spre...

This year we are supporting the Marmalade Trust instead of sending cards for the festive s...

2017 In 9 Numbers

2017 has been dominated by big data, and big numbers. And yet the most significant figure ...

Year in Review: What Were...

As chosen by you, here’s a look at the most viewed, liked and shared articles in 2017.

Meet the Team: Cassie Bes...

 


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