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Launch of customer engage...

  Motor insurance brands can now compare customer engagement performance to their competit...

Why insurance brokers nee...

  Sometimes a seemingly small change in presentation can have a big impact on a business’ ...

MGAs and new capacity hel...

Brokers are winning the fight for market share in the fiercely competitive motor market, t...

Customer Engagement: 5 Th...

Customer engagement isn’t just a number of interactions a customer has with their insuranc...

Walking The Tightrope Bet...

The FCA’s recently voiced concerns about long insurance distribution chains generated atte...

Insurers Hit The Gas On V...

  Average van premiums down 0.2% in a year But a sharp increase of 1% has been seen in the...

Who Has Improved The Most...

Using a unique blend of insights from our Insurance Behaviour Tracker (IBT), we have the a...

The Pet Insurance Market ...

The pet insurance market has always leaned towards Lifetime products, so it’s no surprise ...

Vulnerable Insurance Cust...

Over three quarters of insurance customers reveal they struggle to understand information ...

The Importance Of Consume...

A key service we offer at Consumer Intelligence involves delivering exciting insight throu...

Protected No Claims Bonus...

Last month we revealed the huge range of prices for Protected No Claims Bonus (PNCB). Thes...

Energy Autoswitching Is T...

Price comparison websites are offering the next frontier of energy services with their lat...

Brexit Uncertainty Could ...

  Average motor premiums drop 6.7% in a year but are now rising Brexit uncertainty could b...

Best Performing Insurance...

Future Of Insurance: A Me...

One of Consumer Intelligence’s specialist areas is helping insurance brands understand how...

The Top Insurers For Cust...

At Consumer Intelligence, we ask your customers to rate how likely they would be to recomm...

Revealed: The Huge Differ...

Here’s a maths quiz for you. Take your car insurance premium, discount it by 44%, discount...

Retention Of Younger And ...

At Consumer Intelligence, we are calling 2019 'The Year of Retention'. Brands are realisin...

Home Insurance Bills Shri...

Average bills are down 1% in a year to £137 but prices have been rising over the past six ...

Customer Satisfaction: Th...

Holidaymakers Brace For B...

  Two out of five believe they will need more extensive cover as prices increase But Brexi...

Who Are The 10 Most Trust...

Insurers Hit The Brakes O...

  Average prices are down 0.9% in a year to £1,299 But bills edge up in the past three mon...

UK Insurers Lagging Behin...

The UK insurance market is lagging dangerously behind competing markets in Africa, Asia an...

Which Insurance Companies...

A staggering 90% of UK home and motor insurance customers only interact with their insurer...

Insurance Claims: The Mom...

Most customers won’t have experienced the claims service of a provider, yet ultimately thi...

Predictions For General I...

We enter 2019 with a great deal of uncertainty due to Brexit, which will no longer be ment...

Car Insurance Price Cuts ...

  Average prices drop 8.5% in a year but start to edge up Telematics policies are helping ...

Loyalty Can Pay For Insur...

The Competition and Markets Authority this week published the findings of its investigatio...

Review Of The Year

As chosen by you, here’s a look at the most viewed, liked and shared articles in 2018.

Born Again Bikers Are Pay...

Newly qualified over-40s pay two-and-half times the average premium Accidents involving ol...

Insurtech For The People:...

Insurtech represents an opportunity create a new generation of insurance offerings that co...

The Biggest Brands For Mo...

Brand strength is a key influencer in the home and motor insurance market, and our latest ...

Home Insurance Costs Fall...

Average bills drop 0.4% in a year to £137 but edge up in the past three months Prices are ...

What Makes A Winning Insu...

In January this year, unique insights from our Insurance Behaviour Tracker (IBT) revealed ...

Is There Commercial Value...

Using a unique blend of insights from our Insurance Behaviour Tracker (IBT), we have the a...

Why Buying Insurance By P...

Ignore telephone service at your peril. Whilst 56% of motor insurance customers buy online...

UK Insurers ‘Are Failing ...

More than four out of five customers say insurers need to raise their tech game Nearly one...

Can The FCA Stop Insuranc...

Nearly 18 months after requiring brands to prompt customers to shop around at renewal, the...

Flexible And On-Demand In...

Flexible and on-demand insurance products are on the rise, but are consumers ready for the...

What Differentiates The B...

Insurers recognise that growth for individual brands must primarily come from taking marke...

Van Drivers See Insurance...

Average premiums drop to £1,442 but price cuts are slowing Annual bills are still 34.9% hi...

Irish Motor Market Proves...

Price comparison websites (PCWs) often take the flack when there are complaints about the ...

The Relationship Between ...

Using unique insights from our Insurance Behaviour Tracker (IBT), we have been able to det...

Consumer Intelligence Is ...

Data analytics business wins Outstanding Company and Outstanding Blog with CEO named Outst...

What’s Behind The Deflati...

The insurance industry is routinely and cynically bashed for making a profit and accused o...

Could Flexible Insurance ...

New insight from Consumer Intelligence’s Horizon Scanning practice reveals an increasing t...

Insurance Pricing As The ...

It’s appropriate to ask the question, what factors influence a customer’s decision to swit...

The Final Curtain: Is Thi...

This month the insurance industry received its most significant wake up call to the issue ...

Insurance Retention Perfo...

Consumer Intelligence tracks customers’ renewal intentions and thus has unique insight int...

Car Insurance Price Cuts ...

Average prices drop 9.1% in year to £766 Telematics policies help drive the reduction in b...

Why Self Storage Insuranc...

Back in 2014 the FCA issued a warning about add on insurance products. With the buyer’s at...

Double Win For Consumer I...

Data analytics firm have won Best Small to Medium-sized Business and Chief Executive Ian H...

The Importance Of Custome...

The size of the UK general insurance market has remained largely flat over the past few ye...

Home Insurance Customers ...

Average bills are 3.1% lower than four-and-a-half years ago Prices are falling fastest in ...

Top 10 Predictions For In...

Last week we shared the top 10 changes in general insurance seen over the past 10 years. F...

Amazon Selling Insurance:...

It’s (almost) official. If media reports are to be believed, Amazon is in the advanced sta...

Over 65s Can Cut Car Insu...

Older drivers change motor insurer every three-and-a-half years on average But one in seve...

A Place For The Future

This week Consumer Intelligence has moved to our new headquarters at Temple Quay – part of...

Top 10 Changes In Insuran...

We’ve been reflecting a lot on the past and future of UK general insurance this month, pro...

Consumer Intelligence Inv...

Today (Monday 13th August), data analytics company Consumer Intelligence opens the doors t...

Spreading The Appeal Of T...

More drivers than ever before have telematics policies. As BIBA reported this month, there...

Consumer Intelligence Flo...

Market analysis helped measure the success of Flood Re for customers and the industry. 

Putting Customer Satisfac...

Data analytics company is shortlisted for Customer Experience award with GoCompare

Direct Writers Make A Pla...

We recently wrote about how direct insurers are gaining market share in the car insurance ...

How Does Shopper Behaviou...

The number of motorists who shop around at renewal has fallen as deflation has entered the...

Van Insurance Costs Start...

Average premiums drop 1.7% in a year but business users don’t feel the full benefit Annual...

Traditional Strategic Pla...

Using strategy to navigate to a fixed point in the future is an outdated and inflexible ap...

Travel Premiums Polarise ...

Rising claims costs have done little to dampen intense competition at the commoditised end...

Older Drivers Catching Up...

It goes without saying that, to date, younger drivers have benefitted most from the introd...

LV= Moves Into Top Gear T...

LV= grows its market share by 1.4% — the brand has climbed to second overall in terms of s...

Why Consumers’ Personal F...

The FCA’s Financial Lives Survey, published in October 2017, deserves to be on Board agend...

Energy Insights For Insur...

The price comparison websites which cut their teeth on simplifying the shopping around pro...

Car Insurance Premiums Go...

Average prices drop 5.5% in year to £712 Under-25s are the biggest winners with a 11.9% cu...

Traditional Insurance App...

Some 85% of 16-75-year olds have a smart phone and yet research from Consumer Intelligence...

Five Questions All Insura...

Motor insurance has become a deflationary market in the last six months and insurers are s...

Motorway Speeding Convict...

The average cost of speeding for insurance premiums is £50 But over-50s caught breaking th...

Who’s Chasing Older And N...

While the average buildings and contents policy costs a low £133, the variation according ...

The Fastest Growing UK Mo...

After months of unprecedented pricing volatility, the bigger motor brands have consolidate...

Beast From The East Hits ...

Average home insurance premium increases by three times inflation at 7.6%   Rising claim c...

What’s The Point Of Digit...

Digital is a dominant theme in insurance with plenty of coverage and discussion on insurte...

Are Motor Brokers Getting...

Direct writers have stolen a march on motor brokers in recent months.

Are We Underestimating Un...

A recent report from the ABI, using research from Consumer Intelligence, revealed that one...

Data’s Perfect Storm

Almost exactly a year ago I predicted a perfect storm of an issue.

Rising Claim Costs Push V...

Drivers are paying 13.3% more than a year ago But insurers have cut premiums by 4.7% in th...

The Dominant Motorbike In...

As the eternal winter finally lifts, motorbike enthusiasts are dusting off their leathers ...

The Biggest Brands In UK ...

In the digital age, it’s not surprising to see that insurance brands are becoming better k...

One year on from renewal ...

It’s been a year since the FCA required personal lines brands to display the previous year...

Mitigating The Moment Of ...

Whether it is the rise of new customer-centric products and propositions, the looming hulk...

Which Insurance Brands Gi...

In the past two months, we’ve revealed the insurance brands that over 40,000 consumers fee...

Consumers Remain Sceptica...

Last week the Government unveiled plans to reform whiplash claims in its Civil Liability B...

Ogden In Retrospect - Who...

The word Ogden hit the headlines again this week, but with details of any rate change unkn...

When GDPR Goes Wrong

It has started – the mad, desperate scramble to get me to re-opt-in to companies' mailing ...

Annual Car Insurance Pric...

Average premiums drop in the past six months but are likely to rise from next month Telema...

The Top 10 Brands For Cus...

Over the past year, the numbers of consumers shopping around continued to rise. Home insur...

Do Consumers Really Want ...

Last month, cyber research from Consumer Intelligence was published in POST magazine. 

Ogden In Retrospect — Whi...

As we revealed last week, rating volatility was the defining characteristic of the motor m...

The Top 10 Brands For Cus...

It doesn’t matter what age we’re living in, or what sector you’re operating in — keeping y...

Ogden In Retrospect — A Y...

A year ago, the Government sent shockwaves through the motor market after changing the cal...

What Motorists Really Thi...

Last month, an investigation by the Sun revealed that some brands use motorists’ email pro...

Home Insurance Prices Con...

Average home insurance premium increases by 8% in a year Prices drop slightly in January b...

Van Drivers Benefit As In...

Average premiums fall in the past three months But drivers are still paying 20.3% more tha...

The Top 10 Most Trusted I...

For a product that is sold on a promise, the success of insurance brands depends on instil...

Pollution Fears Spark Int...

Two out of three drivers worry about air pollution risk to health Two out of five back ban...

Home and Motor Insurers ‘...

Costs of contacting existing customers will soar after Delete Day But smaller brands and n...

Meet the Team: James Mosl...

The Fastest Growing Home ...

Admiral has maintained its position as the fastest growing home insurance brand in the cou...

Your Best Offer: Five ins...

Last month we revealed that price comparison websites (PCWs) have as many as 225 combined ...

The Top 10 Brands For Cus...

For most customers, there will be little contact with their insurer beyond purchase and re...

GDPR: Legitimate Concerns...

With the shadow of the GDPR front line forming up on the horizon, the industry continues t...

Car Insurance Premiums In...

But price rises go into reverse with cuts in past three months Black box technology limits...

6 Factors That Kill Conve...

In part one last week, we looked at three things that can play havoc with your conversion ...

6 Factors That Kill Conve...

It’s a scenario with which any analyst or performance marketer will be all too familiar.

The Top 10 Brands For Cla...

While nobody really wants to be in the position where they need to make a claim, it is the...

Consumer Intelligence Adv...

Rajeev Aggarwal joins as Managing Director to spearhead growth

Insurers Under Fire - 5 T...

Just when we thought the page could be turned on a challenging 2017, over 1,300 vehicles w...

Renewal Pricing Trends Re...

Motor premium increases for existing customers soared to new highs in 2017, rising for the...

How To Win Customers In 2...

You’ve probably heard it before, but trust me — 2018 will be a pivotal year for our indust...

Customers First: The Impo...

There was a time when many businesses believed that a solid understanding of their goals, ...

Insurance Predictions 201...

As the New Year lurks off stage, waiting to burst into the global spotlight, I sit down an...

The Marmalade Trust: Spre...

This year we are supporting the Marmalade Trust instead of sending cards for the festive s...

2017 In 9 Numbers

2017 has been dominated by big data, and big numbers. And yet the most significant figure ...

Year in Review: What Were...

As chosen by you, here’s a look at the most viewed, liked and shared articles in 2017.

Meet the Team: Cassie Bes...

Five Ways Technology Can ...

The third and final blog in our series looking at the Future of General Insurance conferen...

How The Pet Insurance Mar...

It doesn’t make the headlines like car or home, but pet insurance is big business. The lev...

Claims Satisfaction: When...

When choosing insurance cover, customers rely on considerations such as price, cover optio...

Motor Market Moves Into D...

The season of goodwill might still be around the corner, but motorists could start to feel...

What Could Amazon's Move ...

Earlier this month I attended The Future of General Insurance (FOGI) conference. Over the ...

Home Insurance Costs Soar...

Average annual premium increases 8.5% in past year to £131 Water damage and jewellery clai...

Trust Me: How To Be A Win...

Each year we survey over 24,000 purchasers of insurance to find out not only what their ex...

The Future Of General Ins...

Last week I attended the Future of General Insurance Conference in London. 

The Renewal Disclosure Su...

Seven months after the FCA introduced new measures to improve consumer engagement at time ...

14 Years Later – What’s C...

November 5th marked the 14th birthday of Consumer Intelligence. During this time we have s...

How To Heat Up Your Prici...

The days of insurers monitoring and changing prices on a weekly basis are long gone.

Revealed: What's Driving ...

Motor insurer Hastings hit the headlines last week after posting its eighth successive qua...

One In Five Doubt They Wi...

Nearly one in 12 say wearing poppies has sparked controversy and one in five who don’t wea...

What's The Toughest Job I...

As insurer boardrooms across the country put the final touches to their 2018 plans, it see...

Van Insurance Costs Hit T...

Drivers suffer as average premiums climb 31.7% to £1,214 Rising claim costs and fraud add ...

How Motor Brands Reacted ...

The polarisation of motor insurance rates intensified in the third quarter.

What Fraud Tells Us About...

More than one in six consumers would consider committing insurance fraud, our research pub...

Seven Things Insurance St...

In the first of this two part blog, we focused on the importance of understanding your cus...

Who Are The Best Known Ho...

Direct Line is the nation’s biggest home insurance brand, our latest data shows. 

Seven Things Insurance St...

When peer-to-peer startup Guevara announced it was to close its doors last month, the peri...

Who’s The Fastest Growing...

The motor market is fiercely competitive, and equally complex. To understand which insurer...

Pollution Fears Spark Int...

Two out of three drivers worry about air pollution risk to health Two out of five back ban...

What The CMA’s Aggregator...

The Competition and Markets Authority’s call for greater transparency and clarity from pri...

GDPR: Legitimate Purpose ...

Imagine waking up in the middle of the night and finding a drunk stranger at your bedroom ...

Meet the Team: Jose Manue...

Why Customers Aren’t Swit...

In April, the FCA rolled out measures forcing insurers to notify customers of last year’s ...

Car Insurance Bills Risin...

Average premium increases 14.6% in a year to £755 but rate of increase is slowing Over-50s...

Should Attracting Custome...

What are the key differences between those who buy their insurance using price comparison ...

How Much Could Rates Fall...

The Government’s decision to review its controversial Ogden Rate hike after just six month...

Consumer Intelligence Bac...

Donation funds half a day of running costs for Bristol’s only adult hospice

Home and Motor Insurers ‘...

Costs of contacting existing customers will soar after Delete Day But smaller brands and n...

Who Are The Biggest Motor...

In the age of price-driven aggregation, does brand still matter?

Digital Innovation Doesn'...

As the digitisation of insurance continues to gather steam, so too does the volume of repo...

Infographic: Digital Insu...

It is well known that older demographics are generally slower to adapt to online shopping ...

GDPR: Why It Could Be Bad...

The government is betting big on the digital economy, and betting big business will delive...

Tax Sends Home Insurance ...

Average annual premium increases 7% in a year to £131 June and July saw biggest premium ri...

Insurers Start To Retrace...

After an initial flurry of price hikes, it looks like the pace of increase in motor insura...

Insurers’ APR Rip Off? Wh...

The front page of Saturday’s Daily Mail highlighted the differences people are paying for ...

Meet the Team: Kathy Blac...

The Great Allianz-LV Tie ...

August is usually a quiet month for insurance news. Not so this year. Allianz and LV have ...

The Perfect Storm Causing...

Shopping around for motor insurance has hit its highest mark in over four years as pricing...

Public Support Grows For ...

39% of consumers support Government’s ban on new petrol and diesel cars Half of consumers ...

Insurtech: Is the Face Of...

Insurance startup Brolly hits the headlines last week by raising £1m from investors. The p...

In Search Of Retention

Acquiring new customers is expensive, and by their very definition they are the customers ...

Data Safety, Marketing An...

This month has been a busy one when it comes to news about data breaches by insurance comp...

Do Payment Methods Have A...

The headline figures on shopping around at renewal have been high for a long time, but the...

Motorists Shopping Around...

Drivers are feeling the crunch as motor insurance premiums hit an average of £666 in the y...

Van Drivers Facing 29.5% ...

Price rises accelerate as compensation rules and tax increase hit Average best buy premium...

Demographics, Shopping Be...

Consumer Intelligence has been measuring how people buy insurance, why they choose the bra...

Lies, Damned Lies, And Ma...

In the brutal battle for customers and attention, advertising is everything for insurance ...

Why Age Matters When Gain...

As brands begin to knuckle down to the task of gaining consent under GDPR rules, it’s beco...

Telematics On The Rise . ...

One consequence of the spiralling cost of motor insurance has been the rise of telematics ...

Making Customer Experienc...

This week we have published our report on making customer experience count, giving a rundo...

BBC Radio 4 Interview CEO...

Car Insurance Accelerates...

Average premium surges 15.7% to £666 and younger drivers pay nearly double at £1,202 Premi...

GDPR Count Down: 11 Month...

The deadline is looming on the horizon. It’s 11 months until brands could be forced to del...

What Insurers Can Learn F...

Something amazing happened during the recent election campaign and insurers would do well ...

Who's Gaining Ground In H...

Admiral has grown its share of the home insurance market faster than any other provider, t...

One In Four Holidaying Wi...

City break holidaymakers are the most likely to take the risk But Brexit effect could boos...

Pet Insurance Cost and Co...

For many, pets are very much part of the family, but there’s no doubt they add to the hous...

Consumer Intelligence Str...

Alan Brown appointed Chief Operating Officer 

Making The Connection Wit...

Insurers are constantly seeking out new data and new ways of harnessing the data and that ...

Get Ready for Delete Day

Get ready with your delete key. The 25th of May 2018 is Delete Day, that’s the day that yo...

GDPR: 365 Days To Save Sa...

Insurance brands will have to delete two thirds of the records they hold on past customers...

Home Insurance: Why Direc...

As revealed in Consumer Intelligence’s quarterly Home Insurance Price Index, buildings and...

Tax Blows Home Insurance ...

Average annual premium rises 2% in a year to £121 Low claim costs after mild winter limit ...

Fixing The ‘Broken’ Perso...

Consumer Intelligence made the news this week when our figures on how insurance brands inc...

Insurance Customers ‘Need...

Drivers save an average £63 and householders £37 after a year  Staying loyal to insurers r...

How Much Extra Shopping A...

If there’s one certainty about the Ogden rate changes, it’s that premiums will increase sh...

Consumer Intelligence Exp...

New consumer research manager will support innovation drive

How Well Are You Talking ...

With motorbike insurance premiums on the rise and the number of riders growing, disclosure...

Pet Insurance Purchase Be...

Pet owners use more traditional channels when it comes to choosing their insurance provide...

Meet the Team: Ben White

The Importance Of Keeping...

For many large financial services companies the ability to confidently test a new platform...

Twerking, James Corden an...

It’s a good time to be a major price comparison site. As premiums have risen , the number ...

Pet Owners “Worry About R...

But two out of five insurance customers say policies are confusing and cost is the biggest...

Meet The Team: Nickie Le ...

Renewal Transparency: Wha...

Behind the FCA’s decision to force pricing transparency at renewal was a desire to improve...

How To Turn Renewal Discl...

Unless you’ve been living under an uninsured rock for the last year or new to the insuranc...

Meet The Team: Harriet De...

Aggregator Questions: Why...

Some insurance brands deliberately offer different prices on each of the price comparison ...

Car Insurance Rises 9.4% ...

Average bill increases by four times inflation to £661 with London and the North West payi...

One Month After Ogden: Ho...

It has been one month since the Ogden discount rate change from 2.5% to -0.75% was announc...

How To Be A Highly Effect...

This week marks yet another enforced change on the general insurance industry. From the 1s...

Rising Cost Of Motoring P...

One in three car owners have cut back to save money More than two out of five are concerne...

Drivers Braced For Car In...

Up to 45% of motorists expect their bill to increase But just one in five younger drivers ...

Meet The Team: Ruth Conno...

 

Selling On Social Media W...

There’s no escaping social media. When it comes to preferred platforms, Facebook is head a...

Claim Costs Drive Van Ins...

Average best buy premiums for van insurance increase 14.1% to £1,344 in the year to Januar...

Reacting To External Fact...

Following the recent announcement around the reduction of the Ogden discount rate the mark...

Women Drivers: Pro-Active...

  March 8th was International Women’s Day, a global day celebrating the social, economic, ...

Why Good Phone Service Ma...

With motor insurance premiums set to rise further, and a reminder of this in renewal notic...

Ogden: A Very Human Cost.

                          The decision on Monday to change the Ogden rate to -0.75% comes ...