Consumer behaviour, cost ...
Over the last few years, the behaviour of insurance consumers has changed – in ways we wou...
Over the last few years, the behaviour of insurance consumers has changed – in ways we wou...
The FCA’s new general insurance pricing rules certainly threw a spanner in the works for a...
The cost of living crisis has been hitting the headlines for months. In April the 54% rise...
Home insurance premiums have risen This signifies a one-time ‘step-change’ in response to ...
The sweeping changes to insurance pricing rules, ushered in by GIPP, changed the offers an...
Aviva was the biggest growing car insurance brand in the six months to 31 March 2022, our ...
Ten years ago, agility wasn’t a word heard much in the context of insurance, let alone pri...
Having been starved of foreign travel over the pandemic, the Great British Holiday Maker i...
Van insurance is up 6.3% since the start of the year, as a result of new “price walking” r...
Anyone that’s been involved in auditing the data transfer process will know that finding m...
As a period of great change, the era of GIPP should theoretically bring a great opportunit...
Anyone renewing their car or home insurance in 2022 will have received a renewal notice pr...
The cost of car insurance has increased 4.3% since the start of the year after new rules c...
When the government scheme launched in mid-March, nearly 90,000 people in the UK had offer...
We all take notice of reviews, right? Whether you’re looking for a new place to order from...
We know that when people stopped panic-buying loo roll, they started to panic buy pets – w...
The FCA expects £4 billion of insurance savings for consumers over the course of 10 years ...
It’s been nearly two months since the biggest pricing shakeup of a generation – and the fi...
Filing a claim to your insurance provider isn’t particularly fun. It usually comes hand in...
A decade after the invention of the first video doorbells, 20% of Brits now have one to mo...
Customer service isn’t just about having polite and courteous conversations with telephone...
With GIPP bringing the prospect of fairer, flatter pricing across the market – general ins...
A word that comes up frequently in the world of customer satisfaction is ‘consistency’.
Average van insurance premiums fall 4% in 12 months to December 2021 Deflation slowed in ...
The FCA’s intervention on home and motor pricing has been the biggest upheaval in the indu...
Holidays are making a comeback with 3 in 5 people either booked to go on holiday, or plann...
Trust is the foundation on which all good relationships are built – and the relationship b...
The wait is finally over. The winners of the 2022 Consumer Intelligence Awards have been r...
One of the greatest conundrums at the heart of an insurance pricing manager is not knowing...
It has never been easier to predict what will happen in the year ahead for the general ins...
The cost of car insurance is beginning to tick upwards in some UK regions after the COVID ...
For the insurance industry, this past 12 months has been something of a rollercoaster. Wit...
Home insurance premiums are down 8.2% in the last 12 months The average annual buildings ...
Cautious customers are of course an insurer’s favourite kind of customer, and this year Br...
ESG is looming large on corporate radars across our industry in the wake of COP26, and the...
In just a few week’s time, we will be revealing the UK’s best loved insurance providers, a...
Insurance businesses are increasingly making changes to their prices on a weekly, and even...
Vans have proved one of the steadier elements of the motor industry throughout the pandemi...
Drivers aged under 25 saw their premiums fall 18.1% in the 12 months to October 2021, yet ...
The prevalence of Price Comparison Websites (PCWs) has risen even further over the pandemi...
The pet insurance market has grown steadily over the last few years, and that growth is on...
The insurance industry is mind-blowingly sophisticated when connecting multiple data sourc...
Leonardo Di Vinci, Steve Jobs and Albert Einstein. Three geniuses that understood the powe...
There’s been a huge boom in telemedicine over the last 18 months with many patients talkin...
Telematics market growth is continuing, with the COVID-19 pandemic breathing new life into...
The general insurance sector is going through the biggest changes and challenges it’s ever...
Deflation in the home insurance market has meant less intense competition between brands, ...
The majority of UK motorists would consider switching to an electric vehicle for their nex...
After five years in the making, the long-awaited whiplash reforms came into force in Engla...
Home insurance premiums have fallen by 5.6% in the last 12 months and by 6.4% since their ...
Launching on Price Comparison Websites has given Aviva the biggest gain in the car insuran...
Drivers aged under 25 saw their premiums fall 16.9% in the last 12 months, yet their premi...
We took the opportunity to ask Consumer Intelligence's Senior Insurance Consultant, Karen ...
Freedom Day has been and gone but for most consumers it’s caution as usual with most conti...
It should be a match made in heaven. You’ve got a product, they’ve got an audience. But it...
The race for space and stamp duty has turbo charged the property market – and seems that h...
Cancel culture is the term that’s been coined to describe what happens when a person or br...
The internet is the nervous system of contemporary globalisation. It has become an unavoid...
Research reveals the availability of telematics products for older age groups is on the up...
Nearly half of Brits (45%) say they’ve felt reassured or even glad that Covid restrictions...
Plus key takeaways from the latest general insurance pricing practices report We brought t...
Over the course of the pandemic, many of us enjoyed the peacefulness of congestion free ro...
In November 2020, 64% of holiday makers said a UK holiday was on the cards for 2021. Fast ...
Home insurance premiums have fallen by 3.7% over the past 12 months as a result of the COV...
The number of offers and incentives for home and motor insurance has ramped up in the last...
Nearly 9 out of 10 people aren’t aware that claims process for whiplash injuries is soon g...
Some good news for brands that battled through sudden call centre closures and changing cu...
The average quoted cost of van insurance in the UK is now £1,055 Van drivers aged under 25...
Lockdown life clearly affected how people travelled – in particular, how much they used ...
Image credit: Paw Patrol and Friends As a mum of a young boy, I often get asked the ques...
Telematics policies, including pay as you go driving and black box monitoring, are general...
Since the turn of the year, prices have fallen 4.1% The average motor premium is now £732....
Last week the FCA updated the insurance industry on the timetable for the implementation o...
Fair value has now been with us for a while, but it is now becoming a tangible outcome for...
It cannot be disputed that customer satisfaction, particularly in these times, is a key co...
John Lewis hasn’t just been reimagining the future of its bricks and mortar retail operati...
The average buildings and contents policy now stands at £145 Londoners pay almost 50% more...
Customer recommendations are one of the most powerful marketing tools around. With so many...
The customer service category in the Consumer Intelligence Awards celebrates the brands ge...
Pet purchases or rehoming has been one of the few growth stories to emerge over the last 1...
The recent statements of direction from the FCA couldn’t be clearer. Products should provi...
Some 17% of the population now have private medical insurance (PMI) – and interest is grow...
How a claim is handled is an extremely important part of the insurance experience, and it ...
The insurance industry has faced several challenges in the last 12 months. The most signif...
The average annual van insurance premium has risen 2.3% in six months But prices are onl...
It will have been impossible to miss that last week the Supreme Court ruled largely in fav...
Since the start of the first national lockdown, we have been tracking how consumer behavio...
With all the changes that are going on both within the wider political and economic world ...
The last year has been like no other. Don’t worry, I won’t go on about it as we are all si...
As we near the end of a year that has been like no other, it's a time for not just relaxat...
Prices are decreasing among all age groups and UK regions The average motor premium is now...
Haggling is on the up. The number of car insurance customers who ended up renewing with th...
Lockdown measures have provided a new perspective on life – especially those that have bee...
Home insurance premiums have now fallen 0.9% since April as prices continue to trend downw...
More Brits are considering booking a summer holiday in the UK in 2021 than they did in the...
6.5 million people could face financial difficulties as a result of the car and home insur...
Take part in our survey to help determine the topic of our upcoming webinar. For every sur...
Christmas 2020 is going to look, at the very least, a little different.
Van insurance premiums have risen 1.6% in the last three months Although policies are stil...
The coronavirus pandemic has forced most of us to spend a lot more time at home than usual...
Trust in insurance companies has fallen in the wake of coronavirus, suggesting that the re...
A perfect storm of cancelled driving tests, the challenges of black box installation durin...
The FCA’s proposals to ban price walking look set to usher in the most radical shake up of...
The cost of car insurance has now stabilised following a sharp fall after lockdown in Marc...
In the timeless battle of dogs v cats, pooches pipped pussy-cats to the post - to become t...
Today’s ruling from the FCA requires firms to go cold turkey – completely eradicating the ...
Not all credit is equal. Not all credit strategies are equal. In fact, not all credit has ...
Admiral’s move to automatically give motor customers back £25 during lockdown has been han...
Since the beginning of lockdown, we have been tracking how consumers have been impacted by...
The average home insurance policy has fallen 0.3% in the last three months – resulting fro...
Aviva has exited broker panels and is preparing to roll out more products on PCWs. As a ne...
Credit is going to become a big issue for motor insurers in 2020, and beyond. In a volatil...
Benchmarking premiums against peers is a core part of remaining competitive and understand...
How likely your customers are to recommend you to their friends and family could make all ...
The number of people who have booked or planned an overseas holiday this summer is low - b...
Insurance premiums for van drivers have dropped an average of 2.3% in the last three month...
Insurance brands could benefit from taking a leaf out of the retail book when thinking abo...
QuoteMeHappy and Admiral displayed the largest growth in home insurance market share in th...
Purchase channels matter to any insurance brand that wants to be wise with where it focuse...
Everyone’s lockdown experience is unique, complex and multi-faceted. Some have enjoyed tim...
Hastings and Churchill displayed the highest growth in market share in the second half of ...
The FCA has proved itself to be surprisingly agile responding to the Covid-19 pandemic, bu...
Overall average premiums increased by 2.7% in the past 12 months However, in the last 3 mo...
Everywhere you look, there’s talk of the ‘new normal’ we’ve achieved, after the first week...
The interactions that customers have with your insurance brand, from online purchases, cal...
Covid-19 has changed how people live, work, feel and think. All the assumptions the insura...
Every year some 80% of drivers shop around for car insurance when it’s time to renew their...
• 14% of people are considering cancelling their contents insurance given they are now mai...
The number of Brits who identify as vulnerable customers has doubled in a year as the coro...
There’s no doubt that once the dust settles after the coronavirus pandemic the insurance m...
A welcome announcement for their customers last week, Admiral kicked off Monday morning wi...
Van insurance premiums reached a record £1,881 last month, the latest analysis from insura...
Insurance providers remain at the bottom of the list for contacting their customers about ...
Many insurance brands have got into the habit of only communicating with customers at rene...
If there’s one things insurers crave, it’s clarity. And the travel industry got just that ...
We look at the affect coronavirus is having across the motor insurance focusing on renewal...
The average motor premium is now 5.5% higher than 12 months ago In the last three months ...
Every year we survey nearly 50,000 home and motor insurance customers through our Insuranc...
It’s a very strange time to be trying to put together content for our regular newsletter. ...
We predicted at the start of the year that niche segments would be of growing interest to ...
We are excited to announce the ten insurers who have been rated highest for claims satisfa...
• The increasingly turbulent 2019-2020 UK storm season has meant a high volume of claims •...
Telematics insurance is now a well-established proposition for young drivers. Indeed, most...
At Consumer Intelligence, we ask over 48,000 insurance customers to rate their level of cu...
Every year we survey nearly 50,000 home and motor insurance customers through our Insuranc...
Average van premiums up 2.2% in last three months Though, young van drivers have seen doub...
25 insurance brands have been successful in the 2020 Consumer Intelligence Awards NFU Mutu...
Last week Post Magazine broke the news that Pukka Insurance had hit pause on new business ...
A fiercely competitive pricing environment and economy travel insurance policies designed ...
It is the beginning of a new decade and with it comes a lot of pressure for the industry t...
• The over 50s have seen the steepest increase in car insurance premiums over the last 12 ...
Consumer Intelligence can today reveal the home insurance brands with the highest customer...
The motivations of consumers shopping for car insurance vary drastically. As a result, giv...
The cost of annual travel insurance has risen on Price Comparison Websites but fallen on D...
As a car insurance provider trying to win new customers you’re operating in a fiercely com...
• Home insurance premiums have risen 2.7% in the last six months alone • The average build...
Aviva grew more than any other home insurer in the UK in the first half of the year. Its m...
The FCA has suggested that it might ban auto-renewals in an attempt to stop insurers price...
It’s been over two years since brands have had to display last year’s premium on customer ...
• Average van premiums down 0.4% in a year • A more significant drop of 1% has been seen i...
LV= gained the most market share in the first half of this year, according to Consumer Int...
The FCA’s interim report of its market study into car and home insurance pricing estimated...
Consumers are being offered insurance products with higher excesses than they could comfor...
Earlier this month, the FCA unveiled a number of measures to address general insurance pri...
The future of home and motor insurance is subscription and on-demand, right? That is what ...
Insurers are beginning to ramp up car insurance premiums as a result of recent changes to...
Consumers whose renewal price changed are 30% more likely to shop around than those withou...
The cost of winning new customers, whether through commissions to Price Comparison Website...
The requirement for insurance providers to clearly identify customers’ needs and demands h...
Most insurers will spend a big chunk of their budget on brand, marketing, product developm...
The competition between Price Comparison Websites is fierce. Along with prime-time adverti...
• Home insurance prices rise just 2.1% in a year • The average buildings and contents poli...
Pricing gathered by Consumer Intelligence across price comparison websites and direct chan...
Competition is keeping down the cost of travel insurance policies as the UK heads into sch...
One size doesn’t fit all when it comes to treating customers fairly. The Financial Conduct...
The protection of financially vulnerable customers is squarely in the FCA’s sights. On Tue...
Changes announced by the FCA last week are going to force insurers to pause for thought in...
Van insurance premiums have risen 8.3% over the last 12 months, but van drivers across the...
Unrated insurer Gefion has featured prominently in the insurance news this week. The Danis...
This article is going to make your head hurt, but don’t worry, you aren’t alone. Anything ...
Van drivers have seen insurance premiums rise by a little more than 3% over the last 12 mo...
With the keynote speech for Insurance 2025 just around the corner, Consumer Intelligence C...
Average motor premiums drop a steady 0.2% in a year Under-25 drivers saw the biggest fal...
For over two years insurance brands have had to comply with rules designed to prompt motor...
The extra amount that insurers and brokers charge customers who choose to pay for their in...
In February, I had a skiing accident that required urgent attention. Luckily, I had arrang...
When BIBA announced in January last year that live telematics policies numbered just shy o...
When it comes to the home and motor insurance market, brand strength remains to be a key p...
Homeowners benefit from a stable market, with average premiums dropping 1.2% in a year Und...
Motor insurance brands can now compare customer engagement performance to their competit...
Sometimes a seemingly small change in presentation can have a big impact on a business’ ...
Brokers are winning the fight for market share in the fiercely competitive motor market, t...
Customer engagement isn’t just a number of interactions a customer has with their insuranc...
The FCA’s recently voiced concerns about long insurance distribution chains generated atte...
Average van premiums down 0.2% in a year But a sharp increase of 1% has been seen in the...
Using a unique blend of insights from our Insurance Behaviour Tracker (IBT), we have the a...
The pet insurance market has always leaned towards Lifetime products, so it’s no surprise ...
Over three quarters of insurance customers reveal they struggle to understand information ...
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