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Is personal cyber cover t...
John Lewis hasn’t just been reimagining the future of its bricks and mortar retail operati...
John Lewis hasn’t just been reimagining the future of its bricks and mortar retail operati...
The average buildings and contents policy now stands at £145 Londoners pay almost 50% more...
Customer recommendations are one of the most powerful marketing tools around. With so many...
The customer service category in the Consumer Intelligence Awards celebrates the brands ge...
Pet purchases or rehoming has been one of the few growth stories to emerge over the last 1...
The recent statements of direction from the FCA couldn’t be clearer. Products should provi...
Some 17% of the population now have private medical insurance (PMI) – and interest is grow...
How a claim is handled is an extremely important part of the insurance experience, and it ...
The insurance industry has faced several challenges in the last 12 months. The most signif...
The average annual van insurance premium has risen 2.3% in six months But prices are onl...
It will have been impossible to miss that last week the Supreme Court ruled largely in fav...
Since the start of the first national lockdown, we have been tracking how consumer behavio...
With all the changes that are going on both within the wider political and economic world ...
The last year has been like no other. Don’t worry, I won’t go on about it as we are all si...
As we near the end of a year that has been like no other, it's a time for not just relaxat...
Prices are decreasing among all age groups and UK regions The average motor premium is now...
Haggling is on the up. The number of car insurance customers who ended up renewing with th...
Lockdown measures have provided a new perspective on life – especially those that have bee...
Home insurance premiums have now fallen 0.9% since April as prices continue to trend downw...
More Brits are considering booking a summer holiday in the UK in 2021 than they did in the...
6.5 million people could face financial difficulties as a result of the car and home insur...
Take part in our survey to help determine the topic of our upcoming webinar. For every sur...
Christmas 2020 is going to look, at the very least, a little different.
Van insurance premiums have risen 1.6% in the last three months Although policies are stil...
The coronavirus pandemic has forced most of us to spend a lot more time at home than usual...
Trust in insurance companies has fallen in the wake of coronavirus, suggesting that the re...
A perfect storm of cancelled driving tests, the challenges of black box installation durin...
The FCA’s proposals to ban price walking look set to usher in the most radical shake up of...
The cost of car insurance has now stabilised following a sharp fall after lockdown in Marc...
In the timeless battle of dogs v cats, pooches pipped pussy-cats to the post - to become t...
Today’s ruling from the FCA requires firms to go cold turkey – completely eradicating the ...
Not all credit is equal. Not all credit strategies are equal. In fact, not all credit has ...
Admiral’s move to automatically give motor customers back £25 during lockdown has been han...
Since the beginning of lockdown, we have been tracking how consumers have been impacted by...
The average home insurance policy has fallen 0.3% in the last three months – resulting fro...
Aviva has exited broker panels and is preparing to roll out more products on PCWs. As a ne...
Credit is going to become a big issue for motor insurers in 2020, and beyond. In a volatil...
Benchmarking premiums against peers is a core part of remaining competitive and understand...
How likely your customers are to recommend you to their friends and family could make all ...
The number of people who have booked or planned an overseas holiday this summer is low - b...
Insurance premiums for van drivers have dropped an average of 2.3% in the last three month...
Insurance brands could benefit from taking a leaf out of the retail book when thinking abo...
QuoteMeHappy and Admiral displayed the largest growth in home insurance market share in th...
Purchase channels matter to any insurance brand that wants to be wise with where it focuse...
Everyone’s lockdown experience is unique, complex and multi-faceted. Some have enjoyed tim...
Hastings and Churchill displayed the highest growth in market share in the second half of ...
The FCA has proved itself to be surprisingly agile responding to the Covid-19 pandemic, bu...
Overall average premiums increased by 2.7% in the past 12 months However, in the last 3 mo...
Everywhere you look, there’s talk of the ‘new normal’ we’ve achieved, after the first week...
The interactions that customers have with your insurance brand, from online purchases, cal...
Covid-19 has changed how people live, work, feel and think. All the assumptions the insura...
Every year some 80% of drivers shop around for car insurance when it’s time to renew their...
• 14% of people are considering cancelling their contents insurance given they are now mai...
The number of Brits who identify as vulnerable customers has doubled in a year as the coro...
There’s no doubt that once the dust settles after the coronavirus pandemic the insurance m...
A welcome announcement for their customers last week, Admiral kicked off Monday morning wi...
Van insurance premiums reached a record £1,881 last month, the latest analysis from insura...
Insurance providers remain at the bottom of the list for contacting their customers about ...
Many insurance brands have got into the habit of only communicating with customers at rene...
If there’s one things insurers crave, it’s clarity. And the travel industry got just that ...
We look at the affect coronavirus is having across the motor insurance focusing on renewal...
The average motor premium is now 5.5% higher than 12 months ago In the last three months ...
Every year we survey nearly 50,000 home and motor insurance customers through our Insuranc...
It’s a very strange time to be trying to put together content for our regular newsletter. ...
We predicted at the start of the year that niche segments would be of growing interest to ...
We are excited to announce the ten insurers who have been rated highest for claims satisfa...
• The increasingly turbulent 2019-2020 UK storm season has meant a high volume of claims •...
Telematics insurance is now a well-established proposition for young drivers. Indeed, most...
At Consumer Intelligence, we ask over 48,000 insurance customers to rate their level of cu...
Every year we survey nearly 50,000 home and motor insurance customers through our Insuranc...
Average van premiums up 2.2% in last three months Though, young van drivers have seen doub...
25 insurance brands have been successful in the 2020 Consumer Intelligence Awards NFU Mutu...
Last week Post Magazine broke the news that Pukka Insurance had hit pause on new business ...
A fiercely competitive pricing environment and economy travel insurance policies designed ...
It is the beginning of a new decade and with it comes a lot of pressure for the industry t...
• The over 50s have seen the steepest increase in car insurance premiums over the last 12 ...
Consumer Intelligence can today reveal the home insurance brands with the highest customer...
The motivations of consumers shopping for car insurance vary drastically. As a result, giv...
The cost of annual travel insurance has risen on Price Comparison Websites but fallen on D...
As a car insurance provider trying to win new customers you’re operating in a fiercely com...
• Home insurance premiums have risen 2.7% in the last six months alone • The average build...
Aviva grew more than any other home insurer in the UK in the first half of the year. Its m...
The FCA has suggested that it might ban auto-renewals in an attempt to stop insurers price...
It’s been over two years since brands have had to display last year’s premium on customer ...
• Average van premiums down 0.4% in a year • A more significant drop of 1% has been seen i...
LV= gained the most market share in the first half of this year, according to Consumer Int...
The FCA’s interim report of its market study into car and home insurance pricing estimated...
Consumers are being offered insurance products with higher excesses than they could comfor...
Earlier this month, the FCA unveiled a number of measures to address general insurance pri...
The future of home and motor insurance is subscription and on-demand, right? That is what ...
Insurers are beginning to ramp up car insurance premiums as a result of recent changes to...
Consumers whose renewal price changed are 30% more likely to shop around than those withou...
The cost of winning new customers, whether through commissions to Price Comparison Website...
The requirement for insurance providers to clearly identify customers’ needs and demands h...
Most insurers will spend a big chunk of their budget on brand, marketing, product developm...
The competition between Price Comparison Websites is fierce. Along with prime-time adverti...
• Home insurance prices rise just 2.1% in a year • The average buildings and contents poli...
Pricing gathered by Consumer Intelligence across price comparison websites and direct chan...
Competition is keeping down the cost of travel insurance policies as the UK heads into sch...
One size doesn’t fit all when it comes to treating customers fairly. The Financial Conduct...
The protection of financially vulnerable customers is squarely in the FCA’s sights. On Tue...
Changes announced by the FCA last week are going to force insurers to pause for thought in...
Van insurance premiums have risen 8.3% over the last 12 months, but van drivers across the...
Unrated insurer Gefion has featured prominently in the insurance news this week. The Danis...
This article is going to make your head hurt, but don’t worry, you aren’t alone. Anything ...
Van drivers have seen insurance premiums rise by a little more than 3% over the last 12 mo...
With the keynote speech for Insurance 2025 just around the corner, Consumer Intelligence C...
Average motor premiums drop a steady 0.2% in a year Under-25 drivers saw the biggest fal...
For over two years insurance brands have had to comply with rules designed to prompt motor...
The extra amount that insurers and brokers charge customers who choose to pay for their in...
In February, I had a skiing accident that required urgent attention. Luckily, I had arrang...
When BIBA announced in January last year that live telematics policies numbered just shy o...
When it comes to the home and motor insurance market, brand strength remains to be a key p...
Homeowners benefit from a stable market, with average premiums dropping 1.2% in a year Und...
Motor insurance brands can now compare customer engagement performance to their competit...
Sometimes a seemingly small change in presentation can have a big impact on a business’ ...
Brokers are winning the fight for market share in the fiercely competitive motor market, t...
Customer engagement isn’t just a number of interactions a customer has with their insuranc...
The FCA’s recently voiced concerns about long insurance distribution chains generated atte...
Average van premiums down 0.2% in a year But a sharp increase of 1% has been seen in the...
Using a unique blend of insights from our Insurance Behaviour Tracker (IBT), we have the a...
The pet insurance market has always leaned towards Lifetime products, so it’s no surprise ...
Over three quarters of insurance customers reveal they struggle to understand information ...
A key service we offer at Consumer Intelligence involves delivering exciting insight throu...
Last month we revealed the huge range of prices for Protected No Claims Bonus (PNCB). Thes...
Price comparison websites are offering the next frontier of energy services with their lat...
Average motor premiums drop 6.7% in a year but are now rising Brexit uncertainty could b...
One of Consumer Intelligence’s specialist areas is helping insurance brands understand how...
At Consumer Intelligence, we ask your customers to rate how likely they would be to recomm...
Here’s a maths quiz for you. Take your car insurance premium, discount it by 44%, discount...
At Consumer Intelligence, we are calling 2019 'The Year of Retention'. Brands are realisin...
Average bills are down 1% in a year to £137 but prices have been rising over the past six ...
Two out of five believe they will need more extensive cover as prices increase But Brexi...
Average prices are down 0.9% in a year to £1,299 But bills edge up in the past three mon...
The UK insurance market is lagging dangerously behind competing markets in Africa, Asia an...
A staggering 90% of UK home and motor insurance customers only interact with their insurer...
Most customers won’t have experienced the claims service of a provider, yet ultimately thi...
We enter 2019 with a great deal of uncertainty due to Brexit, which will no longer be ment...
Average prices drop 8.5% in a year but start to edge up Telematics policies are helping ...
The Competition and Markets Authority this week published the findings of its investigatio...
As chosen by you, here’s a look at the most viewed, liked and shared articles in 2018.
Newly qualified over-40s pay two-and-half times the average premium Accidents involving ol...
Insurtech represents an opportunity create a new generation of insurance offerings that co...
Brand strength is a key influencer in the home and motor insurance market, and our latest ...
Average bills drop 0.4% in a year to £137 but edge up in the past three months Prices are ...
In January this year, unique insights from our Insurance Behaviour Tracker (IBT) revealed ...
Using a unique blend of insights from our Insurance Behaviour Tracker (IBT), we have the a...
Ignore telephone service at your peril. Whilst 56% of motor insurance customers buy online...
More than four out of five customers say insurers need to raise their tech game Nearly one...
Nearly 18 months after requiring brands to prompt customers to shop around at renewal, the...
Flexible and on-demand insurance products are on the rise, but are consumers ready for the...
Insurers recognise that growth for individual brands must primarily come from taking marke...
Average premiums drop to £1,442 but price cuts are slowing Annual bills are still 34.9% hi...
Price comparison websites (PCWs) often take the flack when there are complaints about the ...
Using unique insights from our Insurance Behaviour Tracker (IBT), we have been able to det...
The insurance industry is routinely and cynically bashed for making a profit and accused o...
New insight from Consumer Intelligence’s Horizon Scanning practice reveals an increasing t...
It’s appropriate to ask the question, what factors influence a customer’s decision to swit...
This month the insurance industry received its most significant wake up call to the issue ...
Consumer Intelligence tracks customers’ renewal intentions and thus has unique insight int...
Average prices drop 9.1% in year to £766 Telematics policies help drive the reduction in b...
Back in 2014 the FCA issued a warning about add on insurance products. With the buyer’s at...
The size of the UK general insurance market has remained largely flat over the past few ye...
Average bills are 3.1% lower than four-and-a-half years ago Prices are falling fastest in ...
Last week we shared the top 10 changes in general insurance seen over the past 10 years. F...
It’s (almost) official. If media reports are to be believed, Amazon is in the advanced sta...
Older drivers change motor insurer every three-and-a-half years on average But one in seve...
This week Consumer Intelligence has moved to our new headquarters at Temple Quay – part of...
We’ve been reflecting a lot on the past and future of UK general insurance this month, pro...
Today (Monday 13th August), data analytics company Consumer Intelligence opens the doors t...
More drivers than ever before have telematics policies. As BIBA reported this month, there...
We recently wrote about how direct insurers are gaining market share in the car insurance ...
The number of motorists who shop around at renewal has fallen as deflation has entered the...
Average premiums drop 1.7% in a year but business users don’t feel the full benefit Annual...
Using strategy to navigate to a fixed point in the future is an outdated and inflexible ap...
Rising claims costs have done little to dampen intense competition at the commoditised end...
It goes without saying that, to date, younger drivers have benefitted most from the introd...
LV= grows its market share by 1.4% — the brand has climbed to second overall in terms of s...
The FCA’s Financial Lives Survey, published in October 2017, deserves to be on Board agend...
The price comparison websites which cut their teeth on simplifying the shopping around pro...
Average prices drop 5.5% in year to £712 Under-25s are the biggest winners with a 11.9% cu...
Some 85% of 16-75-year olds have a smart phone and yet research from Consumer Intelligence...
Motor insurance has become a deflationary market in the last six months and insurers are s...
The average cost of speeding for insurance premiums is £50 But over-50s caught breaking th...
While the average buildings and contents policy costs a low £133, the variation according ...
After months of unprecedented pricing volatility, the bigger motor brands have consolidate...
Average home insurance premium increases by three times inflation at 7.6% Rising claim c...
Digital is a dominant theme in insurance with plenty of coverage and discussion on insurte...
A recent report from the ABI, using research from Consumer Intelligence, revealed that one...
Drivers are paying 13.3% more than a year ago But insurers have cut premiums by 4.7% in th...
As the eternal winter finally lifts, motorbike enthusiasts are dusting off their leathers ...
In the digital age, it’s not surprising to see that insurance brands are becoming better k...
It’s been a year since the FCA required personal lines brands to display the previous year...
Whether it is the rise of new customer-centric products and propositions, the looming hulk...
In the past two months, we’ve revealed the insurance brands that over 40,000 consumers fee...
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