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How Do We Do That? Creating Accurate, Balanced Risk Baskets
26/06/25 13:33In this second instalment of our "How do we do that?" series, we delve into the detailed and meticulous process behind c...
Quoted Van Insurance Premiums Fall 4.7% And Price Cuts Are Accelerating
26/06/25 11:59Drivers using vans for work and those aged between 25 and 49 see the biggest falls Van drivers were most commonly quoted...
Extracting Strategic Insight from Machine Learning Models
26/06/25 11:20Machine learning has transformed insurance pricing. Models can now capture complex interactions and subtle signals that ...
Understanding the Shopping and Switching Habits of SME Consumers
20/06/25 11:51In the ever-evolving landscape of SME insurance, understanding the shopping and switching habits of consumers is crucial...
Most Small Business Owners Shop Around For Insurance, But Rarely Switch
19/06/25 15:11Four-fifths of small business owners (81%) shop around every year for commercial insurance, but ‘switching friction’ mea...
How Do We Do That? Ensuring High-Quality, Compliant Data
29/05/25 16:38In this first instalment of our "How do we do that?" series, we're focusing on the critical importance of data provenanc...
The Future of Broking - Why Humanity, Not Technology, Will Decide Who Wins
29/05/25 16:10At the BIBA Conference, I participated in a lively seminar on “The Value of an Insurance Broker.” We had underwriters, b...
Unlock Growth in the Landlord Insurance Market with Our Latest Innovation
29/05/25 16:08At Consumer Intelligence, we’re proud to unveil our latest market intelligence solution, designed specifically for UK in...
Fall in Quoted Car Insurance Premiums could be Slowing Down
29/05/25 16:00Average quoted premiums drop by 10.8% in the past 12 months but rose slightly month-on-month in April In April, motorist...
The True Cost of Paying Monthly for Insurance in 2025
29/05/25 10:49In a world where over 40% of insurance customers now pay monthly, premium finance has emerged from the shadows to become...
Cuts to quoted home insurance premiums are accelerating
24/04/25 10:39· Quoted premiums are down 2.7% in the past 12 months and by 2.8% in the past three months · Homeowners most commonly qu...
Premium finance insurance data: the hidden battleground for competitiveness
24/04/25 09:30Premium finance used to be little more than a functional checkbox in the insurance journey, an administrative afterthoug...
Unlocking potential: Why we're excited to help insurers grow in the SME market
24/04/25 09:29At Consumer Intelligence, we're dedicated to uncovering growth opportunities for insurers by identifying underserved and...
Beyond accuracy: Why explainable AI (XAI) is the future of insurance insights
24/04/25 09:27The insurance industry is investing more than ever in machine learning. Pricing models are becoming more powerful, more ...
Consumer Intelligence exhibiting at BIBA 2025: Championing broker value and industry insight
16/04/25 16:17Consumer Intelligence is proud to announce our participation at BIBA 2025, taking place on 14th and 15th May at Manchest...
Insurance Customers Save Over £100 Million As Instalment Costs Fall
04/04/25 10:13Consumer Intelligence launches APR Awareness Month to highlight true cost of insurance Instalments Cost of living pressu...
How insurers can move beyond the 'Vanilla Verse'
27/03/25 11:24In the fiercely competitive UK general insurance market, insurers have been increasingly gravitating towards what we cal...
The strategic evolution in insurance markets post-GIPP
27/03/25 11:08The latest data from our Insurance Behaviour Tracker has highlighted some sizeable shifts in the Motor and Home insuranc...
Van insurance premiums see modest 1.6% rise amid signs of decline
27/03/25 10:39Quoted premiums for drivers using vans for work dropped 0.7% in the past six months while quoted premiums for under-25s ...
UK insurance market 2025: How falling premiums and declining PCW traffic are reshaping competition
26/02/25 14:462024 was a year of stabilisation in both the Motor and Home insurance markets. After record price hikes in previous year...
Lasting loyalty: Top 10 insurance brands leading in customer satisfaction
26/02/25 14:45Loyal customers are the lifeblood of any successful insurer. Earning and maintaining their trust takes more than just me...
Levelling up insurance insights with advanced machine learning
26/02/25 14:44If there’s one thing I’m passionate about, it’s developing products and services that make our clients more successful. ...
Quoted car insurance premiums falling at record rate
13/02/25 17:22Average quoted premiums drop by 6.0% in past three months – the biggest fall on record – and by 8.8% in the past year In...
2024 insurance market unveiled: The shifts, strategies, and surprises you need to know
29/01/25 16:34If a week is a long time in politics, a year in insurance can feel like an eternity. The UK general insurance market in ...
Quoted home insurance premiums rise 10.5% in a year but they’re now falling
29/01/25 13:56Quoted premiums are down 1.1% in the past three months as more insurers join price comparison websites Quoted prices ris...
The insurers your customers can’t stop recommending in 2025
29/01/25 13:45When it comes to choosing an insurance provider, there is no higher endorsement than a recommendation from a friend, fam...
Building trust: The most trusted insurance brands of 2025 revealed
29/01/25 13:32As we move into 2025, trust remains a critical factor for consumers when choosing their insurance provider. This year, w...
The recent Ogden Rate announcement: A strategic perspective
08/01/25 17:46Rarely do we see an event in UK General Insurance that so profoundly influences the consumer and the insurer equally. Ye...
The 2025 Consumer Intelligence Awards: Celebrating the best in insurance
08/01/25 15:39The results are in! The highly anticipated 2025 Consumer Intelligence Awards have revealed the top-performing insurers i...
Unlocking opportunities in travel insurance
08/01/25 15:36Holidays are often a highlight of the year, offering an opportunity to relax, explore, and create lasting memories. Howe...
Quoted van insurance premiums rise 6.9% but there are signs that increases are slowing
08/01/25 14:23Quoted premiums for drivers using vans for work dropped 0.7% in the past six months and are up just 1.1% over the past y...
UK General Insurance: Predictions for 2025
10/12/24 12:27The UK general insurance market stands at a crossroads as it enters 2025. Consumer Intelligence’s recent webinar brought...
Fireworks, pets, and peace of mind: What insurers need to know
09/12/24 18:04Fireworks season is usually considered time of celebration, but for pet owners, it’s often accompanied by worry and prep...
Quoted car insurance premiums fall but not for younger drivers
09/12/24 17:45Average quoted premiums drop by 1.1% – the first fall in nearly three years – but increase by 12.2% for under-25s. In Oc...
From call centres to clicks: The rise and impact of online-only motor policies
30/10/24 15:46As the insurance industry pivots to meet modern consumer expectations, online-only insurance products are gaining promin...
Premium hikes and switching spikes: The changing face of insurance shopping in 2024
30/10/24 15:06In a world where insurance premiums are rising, consumers are taking control of their decisions like never before. Wheth...
Quoted van insurance premiums go into reverse, but are still up 9.5% in a year
30/10/24 14:35Quoted premiums for under-25s have fallen 2.2% in the past 12 months, and by 0.8% for the market as a whole in the past ...
Annual increases in quoted car insurance premiums slow to 9.8%
25/09/24 15:04The over-50s and drivers in Wales are benefiting the most while Londoners continue to suffer bigger increases In August,...
From strawberries in Maidenhead to advanced pricing intelligence
25/09/24 14:39In 1989, Marks & Spencer faced a challenge. Their stores closed on Sundays, leaving any unsold fresh produce, like s...
The growing gap between consumer and insurer risk perception
25/09/24 13:48Earlier this September, Ian Hughes, CEO of Consumer Intelligence, was invited to speak at the Verisk Insurance Conferenc...
Navigating the stray dogs in data: How we keep you ahead
16/09/24 15:39Every Monday morning, I find myself energised by the possibilities hidden within data. At Consumer Intelligence, we don'...
Quoted home insurance prices up by 27.5% but premiums are starting to fall
04/09/24 16:07Quoted premiums are down 1.1% in the past three months as more insurers join price comparison websites Quoted prices ris...
The power of data insights in predicting competitor performance: Aviva's 2024 half-year results
04/09/24 15:38In the rapidly evolving insurance industry, the ability to predict market, brand and competitor performance has never be...
Gear-shifts in the 2024 EV landscape
04/09/24 13:54The electric vehicle (EV) market continues its upward trajectory, marking its 22nd consecutive month of growth as of May...
The changing landscape of under 25s motor insurance
27/08/24 13:59There have been some profound shifts happening in the under-25s motor insurance market. With key players withdrawing and...
Quoted van insurance premiums increase 24.7% in a year but increases are slowing
31/07/24 14:55Quarterly increase of 2.7% is the lowest for five quarters Van drivers were most commonly quoted £750 to £999 The averag...
Staycation sensation: How UK holidays are changing the game
31/07/24 14:53Forget about jet-setting to Europe or sunbathing in the tropics—UK residents are rediscovering the charm of their own ba...
Navigating the fallout: Two weeks after the global IT outage
23/07/24 16:40Two weeks ago, the world witnessed one of the most significant IT outages in history, disrupting industries on a global ...
Quoted car insurance premiums rise 34% in a year - But the worst could be over
03/07/24 14:34Quoted premiums fell 1.3% in the past three months and insurers are cutting prices to win business In May, motorists mos...
The Ogden Rate Announcement 2024/25: Reflecting on the Past, Preparing for the Future
03/07/24 13:44In 2017, the insurance industry experienced a seismic shift with the amendment of the Ogden rate, a crucial factor in de...
Unveiling travel insurance trends: What you need to know now!
03/07/24 12:12In our latest Consumer Intelligence webinar, we dove deep into the evolving landscape of travel insurance. From market p...
Quoted home insurance prices surge a record 41.6% in a year
30/05/24 11:38And the 10.3% rise in the past three months is the highest for 10 years Quoted prices rise the most in London at 49.9% a...
Insurance quote journeys: Insights from the market
30/05/24 11:14In the highly competitive home insurance market, the quote journey can significantly impact customer retention and satis...
Confounding cover: The problem with essentials products
25/04/24 10:57In the increasingly complex landscape of the UK general insurance market, the definition of what constitutes an ‘essenti...
Quoted van insurance premiums increase 33.2% in a year
25/04/24 10:34But increases in quoted premiums are starting to slow In March, van drivers most commonly received new business quotes o...
Dramatic decline in home insurance underwriters: What's behind the drop?
25/04/24 10:16In the ever-evolving landscape of home insurance, a noticeable shift has occurred over the past year: the fall in the nu...
HSBC badged fastest growing insurance brand amidst industry churn
26/03/24 15:25The home insurance market is in a state of flux. Customer switching rates have hit an all-time high thanks to the unprec...
Quoted motor insurance premiums are up 56.4% in a year
26/03/24 12:24But they rose just 0.5% in the past three months, signalling a possible slowdown Motorists' most commonly received a quo...
Understanding consumer price sensitivity in the UK General Insurance market
26/03/24 11:55As the UK’s economic environment continues to shift, grasping how price sensitivity influences consumer decisions is ess...
Unlocking the gold standard: Top 10 brands reigning the best in customer satisfaction
26/03/24 11:23To be satisfied is all about having your needs met, isn’t it? With the Consumer Intelligence awards we are able to decip...
Quoted home insurance prices surge a record 40.6% in a year
29/02/24 10:43But price rises could be slowing as insurers launch more competitive policies The average quoted price of home insurance...
GetSafe falls from market leader to PCW exit
29/02/24 10:40In the ever-shifting landscape of Price Comparison Websites (PCWs), GetSafe's story stands out as a vivid illustration o...
Who are the 10 best customer services brands decided by voters?
29/02/24 10:35In a time of economic uncertainty and heightened consumer expectations, the importance of quality customer service canno...
Consumer trust on the rise: The most trusted insurance brands of 2024 revealed
31/01/24 15:15One of the most significant aspects of a brands identity is to be trusted. As an insurer, securing and preserving the tr...
The Consumer Intelligence Awards 2024 are here!
31/01/24 14:48The long-awaited results of the 2024 Consumer Intelligence Awards are in, showcasing the top performers in the insurance...
Quoted van insurance premiums soared 35.9% last year
31/01/24 14:30But increases in quoted premiums are starting to slow In December van drivers most commonly received new business quotes...
Consumers name top 10 UK insurers for claims satisfaction
31/01/24 14:26Filing an insurance claim is often associated with stress, concern, and anxiety for policyholders. It is a time when cus...
Consumer expectations in the ‘Age of Consumer Duty’
02/01/24 15:50Six months after the implementation of the FCA’s new Consumer Duty, the pressure on insurers to put customers first cont...
Quoted motor insurance premiums race ahead by 67.2% in a year
02/01/24 12:19The average quoted price of car insurance rose by 67.2% in the year to November – the highest annual increase on record,...
2024: A tale of transformation and innovation
02/01/24 11:23As we bid adieu to the eventful year of 2023 and step into the unwritten story of 2024, it’s like turning the page to a ...
Are your instalments costs Consumer Duty compliant?
30/11/23 14:09In a recent Consumer Intelligence webinar, panellists came together to discuss the nuances that exist within the realm o...
Quoted home insurance prices surge a record 36.1% in a year
30/11/23 14:08The average quoted price of home insurance rose by 36.1% in the 12 months to October – the highest annual increase on re...
Telematics in decline: Strategic shift or concerning trend?
30/11/23 10:29The insurance industry has experienced a surge in telematics-based insurance policies over the last decade. These polici...
Aviva Zero becomes clear market leader as electric vehicle sales surge
01/11/23 12:09The rise of electric vehicles in the UK is gaining momentum, with a new electric vehicle (EV) now being registered every...
Home insurers move to protect themselves against claims inflation
01/11/23 12:00In the face of continued claims inflation, new data from Consumer Intelligence reveals the home insurance market could b...
How much will a job title cost you?
10/10/23 15:13Do you know how much your job title can affect the premiums you are quoted when shopping for insurance? It’s a question ...
Quoted motor insurance premiums accelerate with record 61% increase
10/10/23 15:06Average quoted car insurance premiums soar, with a record quarterly increase of 22% occurring between May and August 202...
Do pet owners know what they're buying? A regulatory perspective on pet insurance in the UK
10/10/23 15:03The Financial Conduct Authority's (FCA) Consumer Duty aims to ensure that firms provide products and services that genui...
Quoted home insurance prices surge a record 25.7% in a year
31/08/23 12:40Average quoted price of home insurance stands at £212 with quoted premiums rising 9.9% in the three months to July 2023 ...
Revved up prices: Premium inflation surge for high-value vehicle market in H1 2023
31/08/23 11:42The motor insurance sector has been grappling with a surge in vehicle theft – a problem most prevalent in the high-value...
The AA leads as fastest-growing car insurance brand, gaining 1.2% market share in six months
31/08/23 11:42The AA was the biggest growing car insurance brand in the six months to April 2023, boasting a 1.2% increase in market s...
Evolving trends and regulatory challenges in travel insurance
03/08/23 15:29The travel insurance industry has encountered significant volatility over the last few years. With travel coming to a st...
Consumers continue to tighten their belts as the cost-of-living crisis rages on
03/08/23 15:27Latest data from Consumer Intelligence’s cost-of-living tracker shows that consumers aren’t recovering from the effects ...
Motor insurance premiums skyrocket with record 21.1% annual increase
30/03/23 12:21Average quoted cost of car insurance hits £929 with Londoners quoted the most at £1,419 and motorists in the South West ...
The most highly recommended insurance brands in 2023
29/03/23 17:34In a time where more customers are becoming more vulnerable, being recommended helps brands stand out, as it shows they ...
Brits slim down travel plans – but not insurance
29/03/23 17:25The Great British Holidaymaker is a pretty hardy and determined species - but they’ve certainly not been immune from the...
Who are the winners of Claims Satisfaction in 2023?
16/03/23 09:11Filling out a claim is a laborious task not one typically associated with the word 'satisfaction'. However, satisfying y...
When product tiers go rogue
16/03/23 08:49The growth of product tiers has been one of the biggest changes to the general insurance brand landscape in the last yea...
Home insurance premiums climb 6% in past three months
02/03/23 09:38Average buildings and contents policy at £148 is broadly unchanged year-on-year but Consumer Intelligence data shows pri...
The brands on top when it comes to Customer Service.
01/03/23 20:22Insurance is an industry where customer service is of the utmost importance. Customers need to know that you will suppor...
Are your tiered products going to get you in Consumer Duty hot water?
15/02/23 14:44Customer understanding of general insurance products may be lower than many firms realise - and lower still as a result ...
Insurance brands leading the way for Customer Satisfaction in 2023.
15/02/23 13:15A brand that is able to satisfy its customers means that they are meeting their needs and helping solve the problems of ...
Van Insurance accelerates by 15.5% in the past year
02/02/23 08:19Average quoted cost of van insurance in the UK now stands at £1,129, Consumer Intelligence data shows But prices have dr...
Which insurance brands hold the most customer trust in 2023?
01/02/23 17:52Trust is one of the main foundations when forming a strong relationship and is of paramount importance for the insurance...
The UK’s biggest home insurance brands revealed
01/02/23 17:52AXA has become a top-5 home insurance brand, the latest market share figures from Consumer Intelligence show. Consumer I...
Six questions Daily Price Benchmarking can answer about your brand
19/01/23 09:30Here at Consumer Intelligence we’ve been busy developing more ways for brands to assess their position on PCWs and direc...
2023 Consumer Intelligence Awards winners revealed
19/01/23 09:02The winners of the Consumer Intelligence Awards 2023 have been announced. With multiple external factors making it harde...
Cost-of-living set to make yet more customers vulnerable
04/01/23 15:09The Financial Conduct Authority (FCA) identifies vulnerable customers through a combination of age, socio-economic group...
2023 Predictions from Ian Hughes
04/01/23 15:09After a year like 2022, with volatility, uncertainty, complexity and ambiguity (VUCA) all around you, 2023 is going to b...
Motor insurance premiums rise 17.4% in the past year
22/12/22 10:38Record number of brands are now quoting across the price comparison market The proportion of telematics quotes in the fi...
A year in review by blog – the most popular posts of 2022
22/12/22 10:10A year in review by blog – the most popular posts of 2022. Well, no one can say 2022 was a BORING year. We’ve published ...
Cost-of-living crisis hits Christmas
08/12/22 10:46Nearly two thirds of Brits who celebrate Christmas are planning a leaner, lighter celebration. In our latest Viewsbank s...
2023 – What to expect when you’re expecting the unexpected
08/12/22 10:462022 was a year of massive change for the UK general insurance industry – which has played out in ways that, despite our...
Most competitive home insurers start to raise premiums
24/11/22 13:33Consumer Intelligence data shows average premiums from the most competitive home insurers have fallen 7.9% in the past s...
Motor market momentum after GIPP
24/11/22 10:49The phone lines are closed, the first complete six months of results have been counted and verified – and the winner is…...
Who’s winning on price for van insurance?
10/11/22 10:23Admiral Group continues to dominate the van market with a clean sweep of the top 3 places for the most competitive quote...
One third of Brits more likely to do DIY since the cost-of-living crisis
10/11/22 09:23One third of the population (33.52%) say they’re more likely to try fixing problems around their home themselves because...
7 challenges in turning Consumer Duty theory into practice
27/10/22 10:51The Financial Conduct Authority’s new Consumer Duty principle requires all financial services firms to deliver “good out...
UK van owners feel the pinch of rising insurance costs
27/10/22 10:02The cost of the average van insurance policy has increased by 18.9% over the last year. The average quoted cost of van i...
Three quarters of Brits want a ‘green’ car insurance policy
13/10/22 08:54It’s not easy being green, and it’s not always cheap either - but 77% of driving Brits want their insurer to be environm...
30% of Brits are now very worried about paying their bills
13/10/22 08:31Three out of ten British people are now ‘very worried' about their ability to pay household bills, according to the late...
How is the cost-of-living crisis impacting shopping and switching?
29/09/22 12:19Shopping around and switching has fallen notably since the price walking ban. With an industry-wide regulator-enforced g...
Claims inflation drives up insurance costs for UK motorists
29/09/22 09:16The cost of car insurance has increased 12.8% in the last 12 months In the UK, the average motor premium now stands at £...
Are your monthly instalment costs fair value?
23/09/22 15:10If you pay for car insurance in monthly instalments, you’ll spend nearly £100 each year for the privilege. You’re also m...
Financial relief for households as cost of home insurance falls
23/09/22 15:10The average cost of a new home insurance policy dropped 5.6% in the last three months Smaller new business volumes promo...
Holidays are back – but they’re not quite the same
04/08/22 13:16Holidays are back, but they’re not quite the same as they were before the pandemic - and neither is the travel insurance...
A year in four quarters
04/08/22 10:59We have reached the halfway point in a year in which insurance has seen more buffering than 2020! Lots of clients have b...
Inflation continues to push up insurance costs for UK van drivers
04/08/22 10:43The average van insurance premium trends upwards for the sixth consecutive month The increases are down to spiralling cl...
Inflation forces 1 in 10 consumers to delay new car purchase
20/07/22 11:31With the cost of fuel, new cars and even second-hand cars rocketing, consumers are now thinking with their wheels when i...
The UK’s biggest home insurance brands
19/07/22 14:19As home insurance brands have adapted their pricing strategies post GIPP - the FCA’s pricing reforms that banned price w...
Travel insurance index – prices on the rise as Brits hold firm to holidays
07/07/22 12:14The average price of a travel insurance policy has risen by 8.3% in the last year, Consumer Intelligence’s latest travel...
1 in 5 people admit to being willing to commit insurance fraud
07/07/22 11:56Nearly 1 in 5 people have committed insurance fraud or admit they would be willing to do so, a nationally representative...
Inflation rears its head in motor insurance market
07/07/22 11:44The cost of car insurance has increased 7.8% since the start of the year after new rules came in to tackle the practice ...
Consumer behaviour, cost of living, and what the insurance industry should do next
20/06/22 16:34Over the last few years, the behaviour of insurance consumers has changed – in ways we wouldn’t always have predicted. D...
The market has stabilised, right?
20/06/22 16:06The FCA’s new general insurance pricing rules certainly threw a spanner in the works for an industry used to a predictab...
How will the cost of living crisis impact insurance?
09/06/22 14:02The cost of living crisis has been hitting the headlines for months. In April the 54% rise in the energy price cap hit 2...
Home insurance premiums find a new equilibrium following pricing rule step change
09/06/22 09:16Home insurance premiums have risen This signifies a one-time ‘step-change’ in response to the new FCA pricing practice. ...
Why promotions are making a PCW comeback
26/05/22 11:57The sweeping changes to insurance pricing rules, ushered in by GIPP, changed the offers and incentives landscape by stop...
Aviva now the biggest growing car insurance brand
26/05/22 11:38Aviva was the biggest growing car insurance brand in the six months to 31 March 2022, our latest momentum data shows. Co...
Pricing agility in a GIPP world
12/05/22 11:39Ten years ago, agility wasn’t a word heard much in the context of insurance, let alone pricing. Prices themselves may ha...
Holidays are sacred – and insurance is in demand
12/05/22 10:07Having been starved of foreign travel over the pandemic, the Great British Holiday Maker is ready and raring to dust off...
Van insurance premiums driven up 6.3% in 2022
28/04/22 11:02Van insurance is up 6.3% since the start of the year, as a result of new “price walking” rules that came into force in J...
The top three mapping errors
28/04/22 10:51Anyone that’s been involved in auditing the data transfer process will know that finding mapping inconsistencies can be ...
Will the FCA’s new pricing rules stimulate product innovation?
14/04/22 12:08As a period of great change, the era of GIPP should theoretically bring a great opportunity for innovation. But so far t...
Have pricing reforms changed consumer shopping behaviour?
14/04/22 11:52Anyone renewing their car or home insurance in 2022 will have received a renewal notice promising that the price on offe...
Motor insurance pricing levels out following one-time GIPP ‘step-change’
31/03/22 12:48The cost of car insurance has increased 4.3% since the start of the year after new rules came in to tackle the practice ...
9 things we learnt from the pet webinar
31/03/22 12:361. The market is dominated by just a few brands Unlike the home and motor market, the pet insurance market is dominated ...
Home insurance and Ukrainian refugees: what do customers expect?
31/03/22 10:26When the government scheme launched in mid-March, nearly 90,000 people in the UK had offered homes to Ukrainian refugees...
Why I wish I had pet insurance – meet Pepper
22/03/22 11:21This is Pepper. Pepper likes to visit other people’s houses and persuade them he doesn’t get fed at home. He has to be s...
Highly recommended: The insurers that customers love most in 2022
17/03/22 10:37We all take notice of reviews, right? Whether you’re looking for a new place to order from on a food delivery app, scrol...
Opportunity wags – new market data defines pet possibilities
17/03/22 10:25We know that when people stopped panic-buying loo roll, they started to panic buy pets – with an estimated 3.2 million a...
The first waves in the insurance market post GIPP
17/03/22 10:08The FCA expects £4 billion of insurance savings for consumers over the course of 10 years as the result of its General I...
GIPP – the data is in
02/03/22 16:45It’s been nearly two months since the biggest pricing shakeup of a generation – and the first data is in. Here are 4 key...
These insurers are ahead of the pack for claims satisfaction in 2022
02/03/22 16:44Filing a claim to your insurance provider isn’t particularly fun. It usually comes hand in hand with a few familiar feel...
One in 5 Brits now have a video doorbell in home security tech boom
02/03/22 16:33A decade after the invention of the first video doorbells, 20% of Brits now have one to monitor visitors to their home –...
The insurance brands delivering the best customer service
16/02/22 15:25Customer service isn’t just about having polite and courteous conversations with telephone representatives. Let’s face i...
Could reviews be the next competitive front for general insurance?
16/02/22 15:14With GIPP bringing the prospect of fairer, flatter pricing across the market – general insurance products are going to h...
Customer satisfaction: The top ten insurers of 2022
03/02/22 12:25A word that comes up frequently in the world of customer satisfaction is ‘consistency’. It’s not enough to receive adequ...
Premium deflation slows for van insurance
03/02/22 12:09Average van insurance premiums fall 4% in 12 months to December 2021 Deflation slowed in last quarter of 2021, with aver...
Cohesion or chaos? The £4bn question in personal lines pricing
03/02/22 12:00The FCA’s intervention on home and motor pricing has been the biggest upheaval in the industry in decades as firms have ...
60% of Brits are back in the travel saddle
20/01/22 11:47Holidays are making a comeback with 3 in 5 people either booked to go on holiday, or planning to book a holiday in 2022,...
Trust in insurance: Which brands have consumers’ confidence?
20/01/22 11:35Trust is the foundation on which all good relationships are built – and the relationship between insurance provider and ...
2022 Consumer Intelligence Awards winners revealed
06/01/22 14:25The wait is finally over. The winners of the 2022 Consumer Intelligence Awards have been revealed. Using Insurance Behav...
Pricing lessons from retailers for insurance brands
06/01/22 13:55One of the greatest conundrums at the heart of an insurance pricing manager is not knowing what your competitors are doi...
Predicting 2022
06/01/22 13:50It has never been easier to predict what will happen in the year ahead for the general insurance market. In fact, I can ...
Premium deflation slows in the car insurance market
06/01/22 13:44The cost of car insurance is beginning to tick upwards in some UK regions after the COVID pandemic brought insurance cos...
Our five most popular articles of 2021
22/12/21 10:22For the insurance industry, this past 12 months has been something of a rollercoaster. With big changes coming into forc...
Ongoing pricing battle pushes home insurance premiums down
22/12/21 10:20Home insurance premiums are down 8.2% in the last 12 months The average annual buildings and contents policy now stands ...
A cautious Christmas
22/12/21 10:12Cautious customers are of course an insurer’s favourite kind of customer, and this year Brits are taking the government’...
Are insurance consumers really ready to go green?
09/12/21 10:31ESG is looming large on corporate radars across our industry in the wake of COP26, and there’s increasing pressure on fi...
The countdown begins... The Consumer Intelligence Awards 2022
09/12/21 10:16In just a few week’s time, we will be revealing the UK’s best loved insurance providers, as voted for by consumers thems...
Pricing agility: More relevant than ever
25/11/21 13:32Insurance businesses are increasingly making changes to their prices on a weekly, and even daily basis. As we enter a ne...
Who are the most competitive van insurance brands?
25/11/21 12:39Vans have proved one of the steadier elements of the motor industry throughout the pandemic. Van drivers are clocking up...
UK’s youngest van drivers see insurance premiums drop 18.1%
11/11/21 13:49Drivers aged under 25 saw their premiums fall 18.1% in the 12 months to October 2021, yet their premiums remain an eye-w...
The PCW conversion gap – who’s falling in and why
11/11/21 13:43The prevalence of Price Comparison Websites (PCWs) has risen even further over the pandemic, with older customers in par...
The pet insurance opportunity – and challenge
11/11/21 12:41The pet insurance market has grown steadily over the last few years, and that growth is only set to accelerate moving in...
Parametric insurance is entering the travel market – and consumers like what they see
28/10/21 10:54The insurance industry is mind-blowingly sophisticated when connecting multiple data sources and fields to return a pric...
Fight mapping errors using simplicity
28/10/21 10:42Leonardo Di Vinci, Steve Jobs and Albert Einstein. Three geniuses that understood the power of simplicity. Three geniuse...
Pet emergency! Who you gonna call? Well, possibly your insurer…
14/10/21 10:01There’s been a huge boom in telemedicine over the last 18 months with many patients talking to their GP by phone or vide...
1 in 4 cheapest motor insurance quotes now provided by telematics firms
14/10/21 09:52Telematics market growth is continuing, with the COVID-19 pandemic breathing new life into the sector The average motor ...
Preparing for unprecedented change
30/09/21 12:51The general insurance sector is going through the biggest changes and challenges it’s ever seen, and out the other side,...
Which brands are growing in the home insurance market?
30/09/21 11:12Deflation in the home insurance market has meant less intense competition between brands, and less movement in the marke...
Most consumers will consider electric vehicles for next car purchase
16/09/21 11:05The majority of UK motorists would consider switching to an electric vehicle for their next car purchase, our latest Vie...
Early signs of deflation in England and Wales following whiplash reforms
16/09/21 10:37After five years in the making, the long-awaited whiplash reforms came into force in England and Wales on 31 May 2021, w...
Home insurance premiums fall 6.4% off their June 2020 peak
02/09/21 12:14Home insurance premiums have fallen by 5.6% in the last 12 months and by 6.4% since their June peak as a result of the C...
Aviva makes largest gains in car insurance market
02/09/21 12:13Launching on Price Comparison Websites has given Aviva the biggest gain in the car insurance market, according to insigh...
Insurance premiums drop 16.9% for the UK’s youngest van drivers
05/08/21 12:36Drivers aged under 25 saw their premiums fall 16.9% in the last 12 months, yet their premiums remain an eye-wateringly h...
Ask the expert: Karen Houseago on mapping errors
05/08/21 12:00We took the opportunity to ask Consumer Intelligence's Senior Insurance Consultant, Karen Houseago, a few questions abou...
How will ‘Freedom Day’ shape our travel plans?
22/07/21 14:49Freedom Day has been and gone but for most consumers it’s caution as usual with most continuing to prefer to drive than ...
PCW relationship status: It’s complicated (and how to change it)
22/07/21 12:01It should be a match made in heaven. You’ve got a product, they’ve got an audience. But it’s not always quite that easy…...
House moves prompts insurance churn
08/07/21 12:36The race for space and stamp duty has turbo charged the property market – and seems that homeowners are swapping insurer...
Cancel culture and the power of the consumer
08/07/21 12:16Cancel culture is the term that’s been coined to describe what happens when a person or brand behaves in a way that caus...
Are we too reliant on the internet?
24/06/21 11:48The internet is the nervous system of contemporary globalisation. It has become an unavoidable part of everyday life. Wh...
Uptick in telematics provision for older drivers
24/06/21 11:44Research reveals the availability of telematics products for older age groups is on the up The average motor premium is ...
Holiday plans are in chaos - but most Brits are happy to wait longer for their freedom
24/06/21 09:41Nearly half of Brits (45%) say they’ve felt reassured or even glad that Covid restrictions have been extended to 19 July...
Don’t mark your own fair value homework
10/06/21 11:33Plus key takeaways from the latest general insurance pricing practices report We brought together a panel of experts to ...
Are e-scooters the next big thing?
10/06/21 11:09Over the course of the pandemic, many of us enjoyed the peacefulness of congestion free roads, revelling in the reduced ...
72% of holidaymakers plan to keep their feet firmly on the British soil in 2021
27/05/21 13:13In November 2020, 64% of holiday makers said a UK holiday was on the cards for 2021. Fast forward almost six months, and...
Rise in home insurance premiums expected as Covid-19 restrictions ease
27/05/21 12:46Home insurance premiums have fallen by 3.7% over the past 12 months as a result of the COVID-19 pandemic Prices are expe...
Offers and incentives on the rise
27/05/21 12:22The number of offers and incentives for home and motor insurance has ramped up in the last 12 months as brands woo price...
89% of people don’t know about whiplash reforms
13/05/21 10:22Nearly 9 out of 10 people aren’t aware that claims process for whiplash injuries is soon going to look very different, a...
Service levels hold steady through pandemic
13/05/21 10:03Some good news for brands that battled through sudden call centre closures and changing customer requirements. The numbe...
Covid restrictions drive van insurance premiums down 2% in 12 months
29/04/21 12:42The average quoted cost of van insurance in the UK is now £1,055 Van drivers aged under 25 saw the sharpest drop in the ...
Reluctance to return to public transport as lockdown lifts
29/04/21 12:24Lockdown life clearly affected how people travelled – in particular, how much they used their cars. We saw insurers offe...
Insuring the PAW Patrol
15/04/21 11:35As a mum of a young boy, I often get asked the question “Mum, can we get a dog?”. Inspired by his favourite TV show, the...
Telematics gains ground with older drivers as driving test passes stall
15/04/21 11:30Telematics policies, including pay as you go driving and black box monitoring, are generally thought of as niche tools t...
Car insurance premiums plummet 8.1% in 12 months
01/04/21 10:43Since the turn of the year, prices have fallen 4.1% The average motor premium is now £732. With less cars on the road an...
Accelerating the debate on fair value – 10 take aways
01/04/21 10:20Last week the FCA updated the insurance industry on the timetable for the implementation of its general insurance pricin...
Back to the Fair Value Future
18/03/21 10:51Fair value has now been with us for a while, but it is now becoming a tangible outcome for more insurance products as pa...
Customer satisfaction: The top rated insurance brands of 2021
18/03/21 10:39It cannot be disputed that customer satisfaction, particularly in these times, is a key contributor to business success....