Launch of customer engage...
Motor insurance brands can now compare customer engagement performance to their competit...
Motor insurance brands can now compare customer engagement performance to their competit...
Sometimes a seemingly small change in presentation can have a big impact on a business’ ...
Brokers are winning the fight for market share in the fiercely competitive motor market, t...
Customer engagement isn’t just a number of interactions a customer has with their insuranc...
The FCA’s recently voiced concerns about long insurance distribution chains generated atte...
Average van premiums down 0.2% in a year But a sharp increase of 1% has been seen in the...
Using a unique blend of insights from our Insurance Behaviour Tracker (IBT), we have the a...
The pet insurance market has always leaned towards Lifetime products, so it’s no surprise ...
Over three quarters of insurance customers reveal they struggle to understand information ...
A key service we offer at Consumer Intelligence involves delivering exciting insight throu...
Last month we revealed the huge range of prices for Protected No Claims Bonus (PNCB). Thes...
Price comparison websites are offering the next frontier of energy services with their lat...
Average motor premiums drop 6.7% in a year but are now rising Brexit uncertainty could b...
One of Consumer Intelligence’s specialist areas is helping insurance brands understand how...
At Consumer Intelligence, we ask your customers to rate how likely they would be to recomm...
Here’s a maths quiz for you. Take your car insurance premium, discount it by 44%, discount...
At Consumer Intelligence, we are calling 2019 'The Year of Retention'. Brands are realisin...
Average bills are down 1% in a year to £137 but prices have been rising over the past six ...
Two out of five believe they will need more extensive cover as prices increase But Brexi...
Average prices are down 0.9% in a year to £1,299 But bills edge up in the past three mon...
The UK insurance market is lagging dangerously behind competing markets in Africa, Asia an...
A staggering 90% of UK home and motor insurance customers only interact with their insurer...
Most customers won’t have experienced the claims service of a provider, yet ultimately thi...
We enter 2019 with a great deal of uncertainty due to Brexit, which will no longer be ment...
Average prices drop 8.5% in a year but start to edge up Telematics policies are helping ...
The Competition and Markets Authority this week published the findings of its investigatio...
As chosen by you, here’s a look at the most viewed, liked and shared articles in 2018.
Newly qualified over-40s pay two-and-half times the average premium Accidents involving ol...
Insurtech represents an opportunity create a new generation of insurance offerings that co...
Brand strength is a key influencer in the home and motor insurance market, and our latest ...
Average bills drop 0.4% in a year to £137 but edge up in the past three months Prices are ...
In January this year, unique insights from our Insurance Behaviour Tracker (IBT) revealed ...
Using a unique blend of insights from our Insurance Behaviour Tracker (IBT), we have the a...
Ignore telephone service at your peril. Whilst 56% of motor insurance customers buy online...
More than four out of five customers say insurers need to raise their tech game Nearly one...
Nearly 18 months after requiring brands to prompt customers to shop around at renewal, the...
Flexible and on-demand insurance products are on the rise, but are consumers ready for the...
Insurers recognise that growth for individual brands must primarily come from taking marke...
Average premiums drop to £1,442 but price cuts are slowing Annual bills are still 34.9% hi...
Price comparison websites (PCWs) often take the flack when there are complaints about the ...
Using unique insights from our Insurance Behaviour Tracker (IBT), we have been able to det...
Data analytics business wins Outstanding Company and Outstanding Blog with CEO named Outst...
The insurance industry is routinely and cynically bashed for making a profit and accused o...
New insight from Consumer Intelligence’s Horizon Scanning practice reveals an increasing t...
It’s appropriate to ask the question, what factors influence a customer’s decision to swit...
This month the insurance industry received its most significant wake up call to the issue ...
Consumer Intelligence tracks customers’ renewal intentions and thus has unique insight int...
Average prices drop 9.1% in year to £766 Telematics policies help drive the reduction in b...
Back in 2014 the FCA issued a warning about add on insurance products. With the buyer’s at...
Data analytics firm have won Best Small to Medium-sized Business and Chief Executive Ian H...
The size of the UK general insurance market has remained largely flat over the past few ye...
Average bills are 3.1% lower than four-and-a-half years ago Prices are falling fastest in ...
Last week we shared the top 10 changes in general insurance seen over the past 10 years. F...
It’s (almost) official. If media reports are to be believed, Amazon is in the advanced sta...
Older drivers change motor insurer every three-and-a-half years on average But one in seve...
This week Consumer Intelligence has moved to our new headquarters at Temple Quay – part of...
We’ve been reflecting a lot on the past and future of UK general insurance this month, pro...
Today (Monday 13th August), data analytics company Consumer Intelligence opens the doors t...
More drivers than ever before have telematics policies. As BIBA reported this month, there...
Market analysis helped measure the success of Flood Re for customers and the industry.
Data analytics company is shortlisted for Customer Experience award with GoCompare
We recently wrote about how direct insurers are gaining market share in the car insurance ...
The number of motorists who shop around at renewal has fallen as deflation has entered the...
Average premiums drop 1.7% in a year but business users don’t feel the full benefit Annual...
Using strategy to navigate to a fixed point in the future is an outdated and inflexible ap...
Rising claims costs have done little to dampen intense competition at the commoditised end...
It goes without saying that, to date, younger drivers have benefitted most from the introd...
LV= grows its market share by 1.4% — the brand has climbed to second overall in terms of s...
The FCA’s Financial Lives Survey, published in October 2017, deserves to be on Board agend...
The price comparison websites which cut their teeth on simplifying the shopping around pro...
Average prices drop 5.5% in year to £712 Under-25s are the biggest winners with a 11.9% cu...
Some 85% of 16-75-year olds have a smart phone and yet research from Consumer Intelligence...
Motor insurance has become a deflationary market in the last six months and insurers are s...
The average cost of speeding for insurance premiums is £50 But over-50s caught breaking th...
While the average buildings and contents policy costs a low £133, the variation according ...
After months of unprecedented pricing volatility, the bigger motor brands have consolidate...
Average home insurance premium increases by three times inflation at 7.6% Rising claim c...
Digital is a dominant theme in insurance with plenty of coverage and discussion on insurte...
A recent report from the ABI, using research from Consumer Intelligence, revealed that one...
Drivers are paying 13.3% more than a year ago But insurers have cut premiums by 4.7% in th...
As the eternal winter finally lifts, motorbike enthusiasts are dusting off their leathers ...
In the digital age, it’s not surprising to see that insurance brands are becoming better k...
It’s been a year since the FCA required personal lines brands to display the previous year...
Whether it is the rise of new customer-centric products and propositions, the looming hulk...
In the past two months, we’ve revealed the insurance brands that over 40,000 consumers fee...
Last week the Government unveiled plans to reform whiplash claims in its Civil Liability B...
The word Ogden hit the headlines again this week, but with details of any rate change unkn...
It has started – the mad, desperate scramble to get me to re-opt-in to companies' mailing ...
Average premiums drop in the past six months but are likely to rise from next month Telema...
Over the past year, the numbers of consumers shopping around continued to rise. Home insur...
Last month, cyber research from Consumer Intelligence was published in POST magazine.
As we revealed last week, rating volatility was the defining characteristic of the motor m...
It doesn’t matter what age we’re living in, or what sector you’re operating in — keeping y...
A year ago, the Government sent shockwaves through the motor market after changing the cal...
Last month, an investigation by the Sun revealed that some brands use motorists’ email pro...
Average home insurance premium increases by 8% in a year Prices drop slightly in January b...
Average premiums fall in the past three months But drivers are still paying 20.3% more tha...
For a product that is sold on a promise, the success of insurance brands depends on instil...
Two out of three drivers worry about air pollution risk to health Two out of five back ban...
Costs of contacting existing customers will soar after Delete Day But smaller brands and n...
Admiral has maintained its position as the fastest growing home insurance brand in the cou...
Last month we revealed that price comparison websites (PCWs) have as many as 225 combined ...
For most customers, there will be little contact with their insurer beyond purchase and re...
With the shadow of the GDPR front line forming up on the horizon, the industry continues t...
But price rises go into reverse with cuts in past three months Black box technology limits...
In part one last week, we looked at three things that can play havoc with your conversion ...
It’s a scenario with which any analyst or performance marketer will be all too familiar.
While nobody really wants to be in the position where they need to make a claim, it is the...
Just when we thought the page could be turned on a challenging 2017, over 1,300 vehicles w...
Motor premium increases for existing customers soared to new highs in 2017, rising for the...
You’ve probably heard it before, but trust me — 2018 will be a pivotal year for our indust...
There was a time when many businesses believed that a solid understanding of their goals, ...
As the New Year lurks off stage, waiting to burst into the global spotlight, I sit down an...
This year we are supporting the Marmalade Trust instead of sending cards for the festive s...
2017 has been dominated by big data, and big numbers. And yet the most significant figure ...
As chosen by you, here’s a look at the most viewed, liked and shared articles in 2017.
The third and final blog in our series looking at the Future of General Insurance conferen...
It doesn’t make the headlines like car or home, but pet insurance is big business. The lev...
When choosing insurance cover, customers rely on considerations such as price, cover optio...
The season of goodwill might still be around the corner, but motorists could start to feel...
Earlier this month I attended The Future of General Insurance (FOGI) conference. Over the ...
Average annual premium increases 8.5% in past year to £131 Water damage and jewellery clai...
Each year we survey over 24,000 purchasers of insurance to find out not only what their ex...
Last week I attended the Future of General Insurance Conference in London.
Seven months after the FCA introduced new measures to improve consumer engagement at time ...
November 5th marked the 14th birthday of Consumer Intelligence. During this time we have s...
The days of insurers monitoring and changing prices on a weekly basis are long gone.
Motor insurer Hastings hit the headlines last week after posting its eighth successive qua...
Nearly one in 12 say wearing poppies has sparked controversy and one in five who don’t wea...
As insurer boardrooms across the country put the final touches to their 2018 plans, it see...
Drivers suffer as average premiums climb 31.7% to £1,214 Rising claim costs and fraud add ...
The polarisation of motor insurance rates intensified in the third quarter.
More than one in six consumers would consider committing insurance fraud, our research pub...
In the first of this two part blog, we focused on the importance of understanding your cus...
Direct Line is the nation’s biggest home insurance brand, our latest data shows.
When peer-to-peer startup Guevara announced it was to close its doors last month, the peri...
The motor market is fiercely competitive, and equally complex. To understand which insurer...
Two out of three drivers worry about air pollution risk to health Two out of five back ban...
The Competition and Markets Authority’s call for greater transparency and clarity from pri...
Imagine waking up in the middle of the night and finding a drunk stranger at your bedroom ...
In April, the FCA rolled out measures forcing insurers to notify customers of last year’s ...
Average premium increases 14.6% in a year to £755 but rate of increase is slowing Over-50s...
What are the key differences between those who buy their insurance using price comparison ...
The Government’s decision to review its controversial Ogden Rate hike after just six month...
Donation funds half a day of running costs for Bristol’s only adult hospice
Costs of contacting existing customers will soar after Delete Day But smaller brands and n...
As the digitisation of insurance continues to gather steam, so too does the volume of repo...
It is well known that older demographics are generally slower to adapt to online shopping ...
The government is betting big on the digital economy, and betting big business will delive...
Average annual premium increases 7% in a year to £131 June and July saw biggest premium ri...
After an initial flurry of price hikes, it looks like the pace of increase in motor insura...
The front page of Saturday’s Daily Mail highlighted the differences people are paying for ...
August is usually a quiet month for insurance news. Not so this year. Allianz and LV have ...
Shopping around for motor insurance has hit its highest mark in over four years as pricing...
39% of consumers support Government’s ban on new petrol and diesel cars Half of consumers ...
Insurance startup Brolly hits the headlines last week by raising £1m from investors. The p...
Acquiring new customers is expensive, and by their very definition they are the customers ...
This month has been a busy one when it comes to news about data breaches by insurance comp...
The headline figures on shopping around at renewal have been high for a long time, but the...
Drivers are feeling the crunch as motor insurance premiums hit an average of £666 in the y...
Price rises accelerate as compensation rules and tax increase hit Average best buy premium...
Consumer Intelligence has been measuring how people buy insurance, why they choose the bra...
In the brutal battle for customers and attention, advertising is everything for insurance ...
As brands begin to knuckle down to the task of gaining consent under GDPR rules, it’s beco...
One consequence of the spiralling cost of motor insurance has been the rise of telematics ...
This week we have published our report on making customer experience count, giving a rundo...
Average premium surges 15.7% to £666 and younger drivers pay nearly double at £1,202 Premi...
The deadline is looming on the horizon. It’s 11 months until brands could be forced to del...
Something amazing happened during the recent election campaign and insurers would do well ...
Admiral has grown its share of the home insurance market faster than any other provider, t...
City break holidaymakers are the most likely to take the risk But Brexit effect could boos...
For many, pets are very much part of the family, but there’s no doubt they add to the hous...
Insurers are constantly seeking out new data and new ways of harnessing the data and that ...
Get ready with your delete key. The 25th of May 2018 is Delete Day, that’s the day that yo...
Insurance brands will have to delete two thirds of the records they hold on past customers...
As revealed in Consumer Intelligence’s quarterly Home Insurance Price Index, buildings and...
Average annual premium rises 2% in a year to £121 Low claim costs after mild winter limit ...
Consumer Intelligence made the news this week when our figures on how insurance brands inc...
Drivers save an average £63 and householders £37 after a year Staying loyal to insurers r...
If there’s one certainty about the Ogden rate changes, it’s that premiums will increase sh...
With motorbike insurance premiums on the rise and the number of riders growing, disclosure...
Pet owners use more traditional channels when it comes to choosing their insurance provide...
For many large financial services companies the ability to confidently test a new platform...
It’s a good time to be a major price comparison site. As premiums have risen , the number ...
But two out of five insurance customers say policies are confusing and cost is the biggest...
Behind the FCA’s decision to force pricing transparency at renewal was a desire to improve...
Unless you’ve been living under an uninsured rock for the last year or new to the insuranc...
Some insurance brands deliberately offer different prices on each of the price comparison ...
Average bill increases by four times inflation to £661 with London and the North West payi...
It has been one month since the Ogden discount rate change from 2.5% to -0.75% was announc...
This week marks yet another enforced change on the general insurance industry. From the 1s...
One in three car owners have cut back to save money More than two out of five are concerne...
Up to 45% of motorists expect their bill to increase But just one in five younger drivers ...
There’s no escaping social media. When it comes to preferred platforms, Facebook is head a...
Average best buy premiums for van insurance increase 14.1% to £1,344 in the year to Januar...
Following the recent announcement around the reduction of the Ogden discount rate the mark...
March 8th was International Women’s Day, a global day celebrating the social, economic, ...
With motor insurance premiums set to rise further, and a reminder of this in renewal notic...
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