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Consumer behaviour, cost ...

Over the last few years, the behaviour of insurance consumers has changed – in ways we wou...

The market has stabilised...

The FCA’s new general insurance pricing rules certainly threw a spanner in the works for a...

How will the cost of livi...

The cost of living crisis has been hitting the headlines for months. In April the 54% rise...

Home insurance premiums f...

Home insurance premiums have risen This signifies a one-time ‘step-change’ in response to ...

Why promotions are making...

The sweeping changes to insurance pricing rules, ushered in by GIPP, changed the offers an...

Aviva now the biggest gro...

Aviva was the biggest growing car insurance brand in the six months to 31 March 2022, our ...

Pricing agility in a GIPP...

Ten years ago, agility wasn’t a word heard much in the context of insurance, let alone pri...

Holidays are sacred – and...

Having been starved of foreign travel over the pandemic, the Great British Holiday Maker i...

Van insurance premiums dr...

Van insurance is up 6.3% since the start of the year, as a result of new “price walking” r...

The top three mapping err...

Anyone that’s been involved in auditing the data transfer process will know that finding m...

Will the FCA’s new pricin...

As a period of great change, the era of GIPP should theoretically bring a great opportunit...

Have pricing reforms chan...

Anyone renewing their car or home insurance in 2022 will have received a renewal notice pr...

Motor insurance pricing l...

The cost of car insurance has increased 4.3% since the start of the year after new rules c...

9 things we learnt from t...

1. The market is dominated by just a few brands

Home insurance and Ukrain...

When the government scheme launched in mid-March, nearly 90,000 people in the UK had offer...

Why I wish I had pet insu...

This is Pepper.    

Highly recommended: The i...

We all take notice of reviews, right? Whether you’re looking for a new place to order from...

Opportunity wags – new ma...

We know that when people stopped panic-buying loo roll, they started to panic buy pets – w...

The first waves in the in...

The FCA expects £4 billion of insurance savings for consumers over the course of 10 years ...

GIPP – the data is in

It’s been nearly two months since the biggest pricing shakeup of a generation – and the fi...

These insurers are ahead ...

Filing a claim to your insurance provider isn’t particularly fun. It usually comes hand in...

One in 5 Brits now have a...

A decade after the invention of the first video doorbells, 20% of Brits now have one to mo...

The insurance brands deli...

Customer service isn’t just about having polite and courteous conversations with telephone...

Could reviews be the next...

With GIPP bringing the prospect of fairer, flatter pricing across the market – general ins...

Customer satisfaction: Th...

A word that comes up frequently in the world of customer satisfaction is ‘consistency’.  

Premium deflation slows f...

Average van insurance premiums fall 4% in 12 months to December 2021  Deflation slowed in ...

Cohesion or chaos? The £4...

The FCA’s intervention on home and motor pricing has been the biggest upheaval in the indu...

60% of Brits are back in ...

Holidays are making a comeback with 3 in 5 people either booked to go on holiday, or plann...

Trust in insurance: Which...

Trust is the foundation on which all good relationships are built – and the relationship b...

2022 Consumer Intelligenc...

The wait is finally over. The winners of the 2022 Consumer Intelligence Awards have been r...

Pricing lessons from reta...

One of the greatest conundrums at the heart of an insurance pricing manager is not knowing...

Predicting 2022

It has never been easier to predict what will happen in the year ahead for the general ins...

Premium deflation slows i...

The cost of car insurance is beginning to tick upwards in some UK regions after the COVID ...

Our five most popular art...

For the insurance industry, this past 12 months has been something of a rollercoaster. Wit...

Ongoing pricing battle pu...

Home insurance premiums are down 8.2% in the last 12 months  The average annual buildings ...

A cautious Christmas

Cautious customers are of course an insurer’s favourite kind of customer, and this year Br...

Are insurance consumers r...

ESG is looming large on corporate radars across our industry in the wake of COP26, and the...

The countdown begins... T...

In just a few week’s time, we will be revealing the UK’s best loved insurance providers, a...

Pricing agility: More rel...

Insurance businesses are increasingly making changes to their prices on a weekly, and even...

Who are the most competit...

Vans have proved one of the steadier elements of the motor industry throughout the pandemi...

UK’s youngest van drivers...

Drivers aged under 25 saw their premiums fall 18.1% in the 12 months to October 2021, yet ...

The PCW conversion gap – ...

The prevalence of Price Comparison Websites (PCWs) has risen even further over the pandemi...

The pet insurance opportu...

The pet insurance market has grown steadily over the last few years, and that growth is on...

Parametric insurance is e...

The insurance industry is mind-blowingly sophisticated when connecting multiple data sourc...

Fight mapping errors usin...

Leonardo Di Vinci, Steve Jobs and Albert Einstein. Three geniuses that understood the powe...

Pet emergency! Who you go...

There’s been a huge boom in telemedicine over the last 18 months with many patients talkin...

1 in 4 cheapest motor ins...

Telematics market growth is continuing, with the COVID-19 pandemic breathing new life into...

Preparing for unprecedent...

The general insurance sector is going through the biggest changes and challenges it’s ever...

Which brands are growing ...

Deflation in the home insurance market has meant less intense competition between brands, ...

Most consumers will consi...

The majority of UK motorists would consider switching to an electric vehicle for their nex...

Early signs of deflation ...

After five years in the making, the long-awaited whiplash reforms came into force in Engla...

Home insurance premiums f...

Home insurance premiums have fallen by 5.6% in the last 12 months and by 6.4% since their ...

Aviva makes largest gains...

Launching on Price Comparison Websites has given Aviva the biggest gain in the car insuran...

Insurance premiums drop 1...

Drivers aged under 25 saw their premiums fall 16.9% in the last 12 months, yet their premi...

Ask the expert: Karen Hou...

We took the opportunity to ask Consumer Intelligence's Senior Insurance Consultant, Karen ...

How will ‘Freedom Day’ sh...

Freedom Day has been and gone but for most consumers it’s caution as usual with most conti...

PCW relationship status: ...

It should be a match made in heaven. You’ve got a product, they’ve got an audience. But it...

House moves prompts insur...

The race for space and stamp duty has turbo charged the property market – and seems that h...

Cancel culture and the po...

Cancel culture is the term that’s been coined to describe what happens when a person or br...

Are we too reliant on the...

The internet is the nervous system of contemporary globalisation. It has become an unavoid...

Uptick in telematics prov...

Research reveals the availability of telematics products for older age groups is on the up...

Holiday plans are in chao...

Nearly half of Brits (45%) say they’ve felt reassured or even glad that Covid restrictions...

Don’t mark your own fair ...

Plus key takeaways from the latest general insurance pricing practices report We brought t...

Are e-scooters the next b...

Over the course of the pandemic, many of us enjoyed the peacefulness of congestion free ro...

72% of holidaymakers plan...

In November 2020, 64% of holiday makers said a UK holiday was on the cards for 2021. Fast ...

Rise in home insurance pr...

Home insurance premiums have fallen by 3.7% over the past 12 months as a result of the COV...

Offers and incentives on ...

The number of offers and incentives for home and motor insurance has ramped up in the last...

89% of people don’t know ...

Nearly 9 out of 10 people aren’t aware that claims process for whiplash injuries is soon g...

Service levels hold stead...

Some good news for brands that battled through sudden call centre closures and changing cu...

Covid restrictions drive ...

The average quoted cost of van insurance in the UK is now £1,055 Van drivers aged under 25...

Reluctance to return to p...

  Lockdown life clearly affected how people travelled – in particular, how much they used ...

Insuring the PAW Patrol

Image credit: Paw Patrol and Friends   As a mum of a young boy, I often get asked the ques...

Telematics gains ground w...

Telematics policies, including pay as you go driving and black box monitoring, are general...

Car insurance premiums pl...

Since the turn of the year, prices have fallen 4.1% The average motor premium is now £732....

Accelerating the debate o...

Last week the FCA updated the insurance industry on the timetable for the implementation o...

Back to the Fair Value Fu...

Fair value has now been with us for a while, but it is now becoming a tangible outcome for...

Customer satisfaction: Th...

It cannot be disputed that customer satisfaction, particularly in these times, is a key co...

Is personal cyber cover t...

John Lewis hasn’t just been reimagining the future of its bricks and mortar retail operati...

Average home insurance pr...

The average buildings and contents policy now stands at £145 Londoners pay almost 50% more...

The insurance brands cust...

Customer recommendations are one of the most powerful marketing tools around. With so many...

First-rate customer servi...

The customer service category in the Consumer Intelligence Awards celebrates the brands ge...

Lifetime pet insurance pr...

Pet purchases or rehoming has been one of the few growth stories to emerge over the last 1...

Retail premium finance an...

The recent statements of direction from the FCA couldn’t be clearer. Products should provi...

Interest in private healt...

Some 17% of the population now have private medical insurance (PMI) – and interest is grow...

The insurance brands lead...

How a claim is handled is an extremely important part of the insurance experience, and it ...

The most trusted insuranc...

The insurance industry has faced several challenges in the last 12 months. The most signif...

Van insurance premiums re...

The average annual van insurance premium has risen 2.3% in six months   But prices are onl...

Bye BI verdict, hello har...

It will have been impossible to miss that last week the Supreme Court ruled largely in fav...

Help design our next COVI...

Since the start of the first national lockdown, we have been tracking how consumer behavio...

2021: The year of the con...

With all the changes that are going on both within the wider political and economic world ...

Who’s laughing now?

The last year has been like no other. Don’t worry, I won’t go on about it as we are all si...

Our top five most popular...

As we near the end of a year that has been like no other, it's a time for not just relaxat...

COVID drives motor insura...

Prices are decreasing among all age groups and UK regions The average motor premium is now...

Haggling rises as motoris...

Haggling is on the up. The number of car insurance customers who ended up renewing with th...

A pet isn’t just for lock...

Lockdown measures have provided a new perspective on life – especially those that have bee...

Decline in home insurance...

Home insurance premiums have now fallen 0.9% since April as prices continue to trend downw...

UK travel set for 2021 bo...

More Brits are considering booking a summer holiday in the UK in 2021 than they did in the...

Extreme redistribution

6.5 million people could face financial difficulties as a result of the car and home insur...

Help shape our next webin...

Take part in our survey to help determine the topic of our upcoming webinar. For every sur...

Do consumers know it’s Ch...

Christmas 2020 is going to look, at the very least, a little different.  

U-turn for van insurance ...

Van insurance premiums have risen 1.6% in the last three months Although policies are stil...

Awareness gap risks home ...

The coronavirus pandemic has forced most of us to spend a lot more time at home than usual...

Trust in insurance indust...

Trust in insurance companies has fallen in the wake of coronavirus, suggesting that the re...

Telematics policies fall ...

A perfect storm of cancelled driving tests, the challenges of black box installation durin...

Five (unexpected) consequ...

The FCA’s proposals to ban price walking look set to usher in the most radical shake up of...

Easing of COVID measures ...

The cost of car insurance has now stabilised following a sharp fall after lockdown in Marc...

Dogs beat cats to the top...

In the timeless battle of dogs v cats, pooches pipped pussy-cats to the post - to become t...

FCA demands insurance ind...

Today’s ruling from the FCA requires firms to go cold turkey – completely eradicating the ...

How different firms do cr...

Not all credit is equal. Not all credit strategies are equal. In fact, not all credit has ...

How Admiral's £25 refund ...

Admiral’s move to automatically give motor customers back £25 during lockdown has been han...

Could affordability conce...

Since the beginning of lockdown, we have been tracking how consumers have been impacted by...

Fewer Claims Result In Lo...

The average home insurance policy has fallen 0.3% in the last three months – resulting fro...

Where could Aviva look fo...

Aviva has exited broker panels and is preparing to roll out more products on PCWs. As a ne...

The 6 hard credit questio...

Credit is going to become a big issue for motor insurers in 2020, and beyond. In a volatil...

Widening the lens to exam...

Benchmarking premiums against peers is a core part of remaining competitive and understand...

Infographic: Measuring yo...

How likely your customers are to recommend you to their friends and family could make all ...

Minority of Brits determi...

The number of people who have booked or planned an overseas holiday this summer is low - b...

COVID-19 puts van insuran...

Insurance premiums for van drivers have dropped an average of 2.3% in the last three month...

Taking a leaf from the re...

Insurance brands could benefit from taking a leaf out of the retail book when thinking abo...

The Fastest Growing Home ...

QuoteMeHappy and Admiral displayed the largest growth in home insurance market share in th...

What you need to know abo...

Purchase channels matter to any insurance brand that wants to be wise with where it focuse...

As lockdown lifts, how ha...

Everyone’s lockdown experience is unique, complex and multi-faceted. Some have enjoyed tim...

The fastest growing motor...

Hastings and Churchill displayed the highest growth in market share in the second half of ...

The credit paradox – risk...

The FCA has proved itself to be surprisingly agile responding to the Covid-19 pandemic, bu...

Motor premiums u-turn in ...

Overall average premiums increased by 2.7% in the past 12 months However, in the last 3 mo...

The subdued normal – the ...

Everywhere you look, there’s talk of the ‘new normal’ we’ve achieved, after the first week...

Infographic: Getting Unde...

The interactions that customers have with your insurance brand, from online purchases, cal...

Looking beyond lockdown. ...

Covid-19 has changed how people live, work, feel and think. All the assumptions the insura...

Infographic: what every b...

Every year some 80% of drivers shop around for car insurance when it’s time to renew their...

Homeowners Consider Cance...

• 14% of people are considering cancelling their contents insurance given they are now mai...

Number of vulnerable cust...

The number of Brits who identify as vulnerable customers has doubled in a year as the coro...

The Six Ps Of User Experi...

There’s no doubt that once the dust settles after the coronavirus pandemic the insurance m...

The great rebate debate: ...

A welcome announcement for their customers last week, Admiral kicked off Monday morning wi...

Van insurance premiums re...

Van insurance premiums reached a record £1,881 last month, the latest analysis from insura...

Insurance sector at the b...

Insurance providers remain at the bottom of the list for contacting their customers about ...

Crisis communications and...

Many insurance brands have got into the habit of only communicating with customers at rene...

Is there still a market f...

If there’s one things insurers crave, it’s clarity. And the travel industry got just that ...

How coronavirus is affect...

We look at the affect coronavirus is having across the motor insurance focusing on renewal...

UK motor premiums continu...

The average motor premium is now 5.5% higher than 12 months ago  In the last three months ...

The top ten insurance bra...

Every year we survey nearly 50,000 home and motor insurance customers through our Insuranc...

Navigating the Coronaviru...

It’s a very strange time to be trying to put together content for our regular newsletter. ...

How do motorbike owners c...

We predicted at the start of the year that niche segments would be of growing interest to ...

Which insurers are rated ...

We are excited to announce the ten insurers who have been rated highest for claims satisfa...

Turbulent Weather Causes ...

• The increasingly turbulent 2019-2020 UK storm season has meant a high volume of claims •...

Are parents the key to te...

Telematics insurance is now a well-established proposition for young drivers. Indeed, most...

The UK’s best insurers fo...

At Consumer Intelligence, we ask over 48,000 insurance customers to rate their level of cu...

Who are the top 10 truste...

Every year we survey nearly 50,000 home and motor insurance customers through our Insuranc...

Insurers Put Their Foot T...

Average van premiums up 2.2% in last three months Though, young van drivers have seen doub...

The UK's best loved insur...

25 insurance brands have been successful in the 2020 Consumer Intelligence Awards NFU Mutu...

Will Pukka’s new business...

Last week Post Magazine broke the news that Pukka Insurance had hit pause on new business ...

Travel insurance policies...

A fiercely competitive pricing environment and economy travel insurance policies designed ...

2020 – A year of seismic ...

It is the beginning of a new decade and with it comes a lot of pressure for the industry t...

Car insurance costs accel...

• The over 50s have seen the steepest increase in car insurance premiums over the last 12 ...

Home Customer Engagement ...

Consumer Intelligence can today reveal the home insurance brands with the highest customer...

Creating choice through p...

The motivations of consumers shopping for car insurance vary drastically. As a result, giv...

Direct travel insurers cu...

The cost of annual travel insurance has risen on Price Comparison Websites but fallen on D...

The Power Of Brand Portfo...

As a car insurance provider trying to win new customers you’re operating in a fiercely com...

Londoners Pay Almost 50% ...

• Home insurance premiums have risen 2.7% in the last six months alone • The average build...

The UK’s fastest growing ...

Aviva grew more than any other home insurer in the UK in the first half of the year. Its m...

Auto-renewals: Insurance ...

The FCA has suggested that it might ban auto-renewals in an attempt to stop insurers price...

Four things we learnt fro...

It’s been over two years since brands have had to display last year’s premium on customer ...

Insurance Premiums Contin...

• Average van premiums down 0.4% in a year • A more significant drop of 1% has been seen i...

The UK’s fastest growing ...

LV= gained the most market share in the first half of this year, according to Consumer Int...

The importance of telepho...

The FCA’s interim report of its market study into car and home insurance pricing estimated...

The unaffordable high exc...

Consumers are being offered insurance products with higher excesses than they could comfor...

The FCA encourage insurer...

Earlier this month, the FCA unveiled a number of measures to address general insurance pri...

Subscription insurance, l...

The future of home and motor insurance is subscription and on-demand, right? That is what ...

Car Insurance Premiums Be...

 Insurers are beginning to ramp up car insurance premiums as a result of recent changes to...

Trust in insurance provid...

Consumers whose renewal price changed are 30% more likely to shop around than those withou...

How to persuade consumers...

The cost of winning new customers, whether through commissions to Price Comparison Website...

How clearer questions are...

The requirement for insurance providers to clearly identify customers’ needs and demands h...

Why should insurance comp...

Most insurers will spend a big chunk of their budget on brand, marketing, product developm...

Can Free Excess Insurance...

The competition between Price Comparison Websites is fierce. Along with prime-time adverti...

Market Competition Keeps ...

• Home insurance prices rise just 2.1% in a year • The average buildings and contents poli...

Motorbike Premiums On The...

Pricing gathered by Consumer Intelligence across price comparison websites and direct chan...

Travel insurance prices f...

Competition is keeping down the cost of travel insurance policies as the UK heads into sch...

Do you know how many vuln...

One size doesn’t fit all when it comes to treating customers fairly. The Financial Conduct...

How do financially vulner...

The protection of financially vulnerable customers is squarely in the FCA’s sights. On Tue...

Is this the end of big da...

Changes announced by the FCA last week are going to force insurers to pause for thought in...

Van drivers could face pr...

Van insurance premiums have risen 8.3% over the last 12 months, but van drivers across the...

Revealed: most UK van bro...

Unrated insurer Gefion has featured prominently in the insurance news this week. The Danis...

Insurance 2025: How can b...

This article is going to make your head hurt, but don’t worry, you aren’t alone. Anything ...

Van brands hike prices on...

Van drivers have seen insurance premiums rise by a little more than 3% over the last 12 mo...

Insurance 2025: What Does...

With the keynote speech for Insurance 2025 just around the corner, Consumer Intelligence C...

Car Insurance Premiums Co...

Average motor premiums drop a steady 0.2% in a year   Under-25 drivers saw the biggest fal...

Renewal Notices: An Oppor...

For over two years insurance brands have had to comply with rules designed to prompt motor...

Instalment Charges: The H...

The extra amount that insurers and brokers charge customers who choose to pay for their in...

Brexit Consumer Insights ...

In February, I had a skiing accident that required urgent attention. Luckily, I had arrang...

Telematics Policies: More...

When BIBA announced in January last year that live telematics policies numbered just shy o...

Biggest Brands In The Hom...

When it comes to the home and motor insurance market, brand strength remains to be a key p...

Home Insurance Prices Dro...

Homeowners benefit from a stable market, with average premiums dropping 1.2% in a year Und...

Launch of customer engage...

  Motor insurance brands can now compare customer engagement performance to their competit...

Why insurance brokers nee...

  Sometimes a seemingly small change in presentation can have a big impact on a business’ ...

MGAs and new capacity hel...

Brokers are winning the fight for market share in the fiercely competitive motor market, t...

Customer Engagement: 5 Th...

Customer engagement isn’t just a number of interactions a customer has with their insuranc...

Walking The Tightrope Bet...

The FCA’s recently voiced concerns about long insurance distribution chains generated atte...

Insurers Hit The Gas On V...

  Average van premiums down 0.2% in a year But a sharp increase of 1% has been seen in the...

Who Has Improved The Most...

Using a unique blend of insights from our Insurance Behaviour Tracker (IBT), we have the a...

The Pet Insurance Market ...

The pet insurance market has always leaned towards Lifetime products, so it’s no surprise ...

Vulnerable Insurance Cust...

Over three quarters of insurance customers reveal they struggle to understand information ...

 


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