Read up on
Exciting Insight
Quoted home insurance prices surge a record 40.6% in a year
29/02/24 10:43But price rises could be slowing as insurers launch more competitive policies The average quoted price of home insurance...
GetSafe falls from market leader to PCW exit
29/02/24 10:40In the ever-shifting landscape of Price Comparison Websites (PCWs), GetSafe's story stands out as a vivid illustration o...
Who are the 10 best customer services brands decided by voters?
29/02/24 10:35In a time of economic uncertainty and heightened consumer expectations, the importance of quality customer service canno...
Consumer trust on the rise: The most trusted insurance brands of 2024 revealed
31/01/24 15:15One of the most significant aspects of a brands identity is to be trusted. As an insurer, securing and preserving the tr...
The Consumer Intelligence Awards 2024 are here!
31/01/24 14:48The long-awaited results of the 2024 Consumer Intelligence Awards are in, showcasing the top performers in the insurance...
Quoted van insurance premiums soared 35.9% last year
31/01/24 14:30But increases in quoted premiums are starting to slow In December van drivers most commonly received new business quotes...
Consumers name top 10 UK insurers for claims satisfaction
31/01/24 14:26Filing an insurance claim is often associated with stress, concern, and anxiety for policyholders. It is a time when cus...
Consumer expectations in the ‘Age of Consumer Duty’
02/01/24 15:50Six months after the implementation of the FCA’s new Consumer Duty, the pressure on insurers to put customers first cont...
Quoted motor insurance premiums race ahead by 67.2% in a year
02/01/24 12:19The average quoted price of car insurance rose by 67.2% in the year to November – the highest annual increase on record,...
2024: A tale of transformation and innovation
02/01/24 11:23As we bid adieu to the eventful year of 2023 and step into the unwritten story of 2024, it’s like turning the page to a ...
Are your instalments costs Consumer Duty compliant?
30/11/23 14:09In a recent Consumer Intelligence webinar, panellists came together to discuss the nuances that exist within the realm o...
Quoted home insurance prices surge a record 36.1% in a year
30/11/23 14:08The average quoted price of home insurance rose by 36.1% in the 12 months to October – the highest annual increase on re...
Telematics in decline: Strategic shift or concerning trend?
30/11/23 10:29The insurance industry has experienced a surge in telematics-based insurance policies over the last decade. These polici...
Aviva Zero becomes clear market leader as electric vehicle sales surge
01/11/23 12:09The rise of electric vehicles in the UK is gaining momentum, with a new electric vehicle (EV) now being registered every...
Home insurers move to protect themselves against claims inflation
01/11/23 12:00In the face of continued claims inflation, new data from Consumer Intelligence reveals the home insurance market could b...
How much will a job title cost you?
10/10/23 15:13Do you know how much your job title can affect the premiums you are quoted when shopping for insurance? It’s a question ...
Quoted motor insurance premiums accelerate with record 61% increase
10/10/23 15:06Average quoted car insurance premiums soar, with a record quarterly increase of 22% occurring between May and August 202...
Do pet owners know what they're buying? A regulatory perspective on pet insurance in the UK
10/10/23 15:03The Financial Conduct Authority's (FCA) Consumer Duty aims to ensure that firms provide products and services that genui...
Quoted home insurance prices surge a record 25.7% in a year
31/08/23 12:40Average quoted price of home insurance stands at £212 with quoted premiums rising 9.9% in the three months to July 2023 ...
Revved up prices: Premium inflation surge for high-value vehicle market in H1 2023
31/08/23 11:42The motor insurance sector has been grappling with a surge in vehicle theft – a problem most prevalent in the high-value...
The AA leads as fastest-growing car insurance brand, gaining 1.2% market share in six months
31/08/23 11:42The AA was the biggest growing car insurance brand in the six months to April 2023, boasting a 1.2% increase in market s...
Evolving trends and regulatory challenges in travel insurance
03/08/23 15:29The travel insurance industry has encountered significant volatility over the last few years. With travel coming to a st...
Consumers continue to tighten their belts as the cost-of-living crisis rages on
03/08/23 15:27Latest data from Consumer Intelligence’s cost-of-living tracker shows that consumers aren’t recovering from the effects ...
Motor insurance premiums skyrocket with record 21.1% annual increase
30/03/23 12:21Average quoted cost of car insurance hits £929 with Londoners quoted the most at £1,419 and motorists in the South West ...
The most highly recommended insurance brands in 2023
29/03/23 17:34In a time where more customers are becoming more vulnerable, being recommended helps brands stand out, as it shows they ...
Brits slim down travel plans – but not insurance
29/03/23 17:25The Great British Holidaymaker is a pretty hardy and determined species - but they’ve certainly not been immune from the...
Who are the winners of Claims Satisfaction in 2023?
16/03/23 09:11Filling out a claim is a laborious task not one typically associated with the word 'satisfaction'. However, satisfying y...
When product tiers go rogue
16/03/23 08:49The growth of product tiers has been one of the biggest changes to the general insurance brand landscape in the last yea...
Home insurance premiums climb 6% in past three months
02/03/23 09:38Average buildings and contents policy at £148 is broadly unchanged year-on-year but Consumer Intelligence data shows pri...
The brands on top when it comes to Customer Service.
01/03/23 20:22Insurance is an industry where customer service is of the utmost importance. Customers need to know that you will suppor...
Are your tiered products going to get you in Consumer Duty hot water?
15/02/23 14:44Customer understanding of general insurance products may be lower than many firms realise - and lower still as a result ...
Insurance brands leading the way for Customer Satisfaction in 2023.
15/02/23 13:15A brand that is able to satisfy its customers means that they are meeting their needs and helping solve the problems of ...
Van Insurance accelerates by 15.5% in the past year
02/02/23 08:19Average quoted cost of van insurance in the UK now stands at £1,129, Consumer Intelligence data shows But prices have dr...
Which insurance brands hold the most customer trust in 2023?
01/02/23 17:52Trust is one of the main foundations when forming a strong relationship and is of paramount importance for the insurance...
The UK’s biggest home insurance brands revealed
01/02/23 17:52AXA has become a top-5 home insurance brand, the latest market share figures from Consumer Intelligence show. Consumer I...
Six questions Daily Price Benchmarking can answer about your brand
19/01/23 09:30Here at Consumer Intelligence we’ve been busy developing more ways for brands to assess their position on PCWs and direc...
2023 Consumer Intelligence Awards winners revealed
19/01/23 09:02The winners of the Consumer Intelligence Awards 2023 have been announced. With multiple external factors making it harde...
Cost-of-living set to make yet more customers vulnerable
04/01/23 15:09The Financial Conduct Authority (FCA) identifies vulnerable customers through a combination of age, socio-economic group...
2023 Predictions from Ian Hughes
04/01/23 15:09After a year like 2022, with volatility, uncertainty, complexity and ambiguity (VUCA) all around you, 2023 is going to b...
Motor insurance premiums rise 17.4% in the past year
22/12/22 10:38Record number of brands are now quoting across the price comparison market The proportion of telematics quotes in the fi...
A year in review by blog – the most popular posts of 2022
22/12/22 10:10A year in review by blog – the most popular posts of 2022. Well, no one can say 2022 was a BORING year. We’ve published ...
Cost-of-living crisis hits Christmas
08/12/22 10:46Nearly two thirds of Brits who celebrate Christmas are planning a leaner, lighter celebration. In our latest Viewsbank s...
2023 – What to expect when you’re expecting the unexpected
08/12/22 10:462022 was a year of massive change for the UK general insurance industry – which has played out in ways that, despite our...
Most competitive home insurers start to raise premiums
24/11/22 13:33Consumer Intelligence data shows average premiums from the most competitive home insurers have fallen 7.9% in the past s...
Motor market momentum after GIPP
24/11/22 10:49The phone lines are closed, the first complete six months of results have been counted and verified – and the winner is…...
Who’s winning on price for van insurance?
10/11/22 10:23Admiral Group continues to dominate the van market with a clean sweep of the top 3 places for the most competitive quote...
One third of Brits more likely to do DIY since the cost-of-living crisis
10/11/22 09:23One third of the population (33.52%) say they’re more likely to try fixing problems around their home themselves because...
7 challenges in turning Consumer Duty theory into practice
27/10/22 10:51The Financial Conduct Authority’s new Consumer Duty principle requires all financial services firms to deliver “good out...
UK van owners feel the pinch of rising insurance costs
27/10/22 10:02The cost of the average van insurance policy has increased by 18.9% over the last year. The average quoted cost of van i...
Three quarters of Brits want a ‘green’ car insurance policy
13/10/22 08:54It’s not easy being green, and it’s not always cheap either - but 77% of driving Brits want their insurer to be environm...
30% of Brits are now very worried about paying their bills
13/10/22 08:31Three out of ten British people are now ‘very worried' about their ability to pay household bills, according to the late...
How is the cost-of-living crisis impacting shopping and switching?
29/09/22 12:19Shopping around and switching has fallen notably since the price walking ban. With an industry-wide regulator-enforced g...
Claims inflation drives up insurance costs for UK motorists
29/09/22 09:16The cost of car insurance has increased 12.8% in the last 12 months In the UK, the average motor premium now stands at £...
Are your monthly instalment costs fair value?
23/09/22 15:10If you pay for car insurance in monthly instalments, you’ll spend nearly £100 each year for the privilege. You’re also m...
Financial relief for households as cost of home insurance falls
23/09/22 15:10The average cost of a new home insurance policy dropped 5.6% in the last three months Smaller new business volumes promo...
Holidays are back – but they’re not quite the same
04/08/22 13:16Holidays are back, but they’re not quite the same as they were before the pandemic - and neither is the travel insurance...
A year in four quarters
04/08/22 10:59We have reached the halfway point in a year in which insurance has seen more buffering than 2020! Lots of clients have b...
Inflation continues to push up insurance costs for UK van drivers
04/08/22 10:43The average van insurance premium trends upwards for the sixth consecutive month The increases are down to spiralling cl...
Inflation forces 1 in 10 consumers to delay new car purchase
20/07/22 11:31With the cost of fuel, new cars and even second-hand cars rocketing, consumers are now thinking with their wheels when i...
The UK’s biggest home insurance brands
19/07/22 14:19As home insurance brands have adapted their pricing strategies post GIPP - the FCA’s pricing reforms that banned price w...
Travel insurance index – prices on the rise as Brits hold firm to holidays
07/07/22 12:14The average price of a travel insurance policy has risen by 8.3% in the last year, Consumer Intelligence’s latest travel...
1 in 5 people admit to being willing to commit insurance fraud
07/07/22 11:56Nearly 1 in 5 people have committed insurance fraud or admit they would be willing to do so, a nationally representative...
Inflation rears its head in motor insurance market
07/07/22 11:44The cost of car insurance has increased 7.8% since the start of the year after new rules came in to tackle the practice ...
Consumer behaviour, cost of living, and what the insurance industry should do next
20/06/22 16:34Over the last few years, the behaviour of insurance consumers has changed – in ways we wouldn’t always have predicted. D...
The market has stabilised, right?
20/06/22 16:06The FCA’s new general insurance pricing rules certainly threw a spanner in the works for an industry used to a predictab...
How will the cost of living crisis impact insurance?
09/06/22 14:02The cost of living crisis has been hitting the headlines for months. In April the 54% rise in the energy price cap hit 2...
Home insurance premiums find a new equilibrium following pricing rule step change
09/06/22 09:16Home insurance premiums have risen This signifies a one-time ‘step-change’ in response to the new FCA pricing practice. ...
Why promotions are making a PCW comeback
26/05/22 11:57The sweeping changes to insurance pricing rules, ushered in by GIPP, changed the offers and incentives landscape by stop...
Aviva now the biggest growing car insurance brand
26/05/22 11:38Aviva was the biggest growing car insurance brand in the six months to 31 March 2022, our latest momentum data shows. Co...
Pricing agility in a GIPP world
12/05/22 11:39Ten years ago, agility wasn’t a word heard much in the context of insurance, let alone pricing. Prices themselves may ha...
Holidays are sacred – and insurance is in demand
12/05/22 10:07Having been starved of foreign travel over the pandemic, the Great British Holiday Maker is ready and raring to dust off...
Van insurance premiums driven up 6.3% in 2022
28/04/22 11:02Van insurance is up 6.3% since the start of the year, as a result of new “price walking” rules that came into force in J...
The top three mapping errors
28/04/22 10:51Anyone that’s been involved in auditing the data transfer process will know that finding mapping inconsistencies can be ...
Will the FCA’s new pricing rules stimulate product innovation?
14/04/22 12:08As a period of great change, the era of GIPP should theoretically bring a great opportunity for innovation. But so far t...
Have pricing reforms changed consumer shopping behaviour?
14/04/22 11:52Anyone renewing their car or home insurance in 2022 will have received a renewal notice promising that the price on offe...
Motor insurance pricing levels out following one-time GIPP ‘step-change’
31/03/22 12:48The cost of car insurance has increased 4.3% since the start of the year after new rules came in to tackle the practice ...
9 things we learnt from the pet webinar
31/03/22 12:361. The market is dominated by just a few brands Unlike the home and motor market, the pet insurance market is dominated ...
Home insurance and Ukrainian refugees: what do customers expect?
31/03/22 10:26When the government scheme launched in mid-March, nearly 90,000 people in the UK had offered homes to Ukrainian refugees...
Why I wish I had pet insurance – meet Pepper
22/03/22 11:21This is Pepper. Pepper likes to visit other people’s houses and persuade them he doesn’t get fed at home. He has to be s...
Highly recommended: The insurers that customers love most in 2022
17/03/22 10:37We all take notice of reviews, right? Whether you’re looking for a new place to order from on a food delivery app, scrol...
Opportunity wags – new market data defines pet possibilities
17/03/22 10:25We know that when people stopped panic-buying loo roll, they started to panic buy pets – with an estimated 3.2 million a...
The first waves in the insurance market post GIPP
17/03/22 10:08The FCA expects £4 billion of insurance savings for consumers over the course of 10 years as the result of its General I...
GIPP – the data is in
02/03/22 16:45It’s been nearly two months since the biggest pricing shakeup of a generation – and the first data is in. Here are 4 key...
These insurers are ahead of the pack for claims satisfaction in 2022
02/03/22 16:44Filing a claim to your insurance provider isn’t particularly fun. It usually comes hand in hand with a few familiar feel...
One in 5 Brits now have a video doorbell in home security tech boom
02/03/22 16:33A decade after the invention of the first video doorbells, 20% of Brits now have one to monitor visitors to their home –...
The insurance brands delivering the best customer service
16/02/22 15:25Customer service isn’t just about having polite and courteous conversations with telephone representatives. Let’s face i...
Could reviews be the next competitive front for general insurance?
16/02/22 15:14With GIPP bringing the prospect of fairer, flatter pricing across the market – general insurance products are going to h...
Customer satisfaction: The top ten insurers of 2022
03/02/22 12:25A word that comes up frequently in the world of customer satisfaction is ‘consistency’. It’s not enough to receive adequ...
Premium deflation slows for van insurance
03/02/22 12:09Average van insurance premiums fall 4% in 12 months to December 2021 Deflation slowed in last quarter of 2021, with aver...
Cohesion or chaos? The £4bn question in personal lines pricing
03/02/22 12:00The FCA’s intervention on home and motor pricing has been the biggest upheaval in the industry in decades as firms have ...
60% of Brits are back in the travel saddle
20/01/22 11:47Holidays are making a comeback with 3 in 5 people either booked to go on holiday, or planning to book a holiday in 2022,...
Trust in insurance: Which brands have consumers’ confidence?
20/01/22 11:35Trust is the foundation on which all good relationships are built – and the relationship between insurance provider and ...
2022 Consumer Intelligence Awards winners revealed
06/01/22 14:25The wait is finally over. The winners of the 2022 Consumer Intelligence Awards have been revealed. Using Insurance Behav...
Pricing lessons from retailers for insurance brands
06/01/22 13:55One of the greatest conundrums at the heart of an insurance pricing manager is not knowing what your competitors are doi...
Predicting 2022
06/01/22 13:50It has never been easier to predict what will happen in the year ahead for the general insurance market. In fact, I can ...
Premium deflation slows in the car insurance market
06/01/22 13:44The cost of car insurance is beginning to tick upwards in some UK regions after the COVID pandemic brought insurance cos...
Our five most popular articles of 2021
22/12/21 10:22For the insurance industry, this past 12 months has been something of a rollercoaster. With big changes coming into forc...
Ongoing pricing battle pushes home insurance premiums down
22/12/21 10:20Home insurance premiums are down 8.2% in the last 12 months The average annual buildings and contents policy now stands ...
A cautious Christmas
22/12/21 10:12Cautious customers are of course an insurer’s favourite kind of customer, and this year Brits are taking the government’...
Are insurance consumers really ready to go green?
09/12/21 10:31ESG is looming large on corporate radars across our industry in the wake of COP26, and there’s increasing pressure on fi...
The countdown begins... The Consumer Intelligence Awards 2022
09/12/21 10:16In just a few week’s time, we will be revealing the UK’s best loved insurance providers, as voted for by consumers thems...
Pricing agility: More relevant than ever
25/11/21 13:32Insurance businesses are increasingly making changes to their prices on a weekly, and even daily basis. As we enter a ne...
Who are the most competitive van insurance brands?
25/11/21 12:39Vans have proved one of the steadier elements of the motor industry throughout the pandemic. Van drivers are clocking up...
UK’s youngest van drivers see insurance premiums drop 18.1%
11/11/21 13:49Drivers aged under 25 saw their premiums fall 18.1% in the 12 months to October 2021, yet their premiums remain an eye-w...
The PCW conversion gap – who’s falling in and why
11/11/21 13:43The prevalence of Price Comparison Websites (PCWs) has risen even further over the pandemic, with older customers in par...
The pet insurance opportunity – and challenge
11/11/21 12:41The pet insurance market has grown steadily over the last few years, and that growth is only set to accelerate moving in...
Parametric insurance is entering the travel market – and consumers like what they see
28/10/21 10:54The insurance industry is mind-blowingly sophisticated when connecting multiple data sources and fields to return a pric...
Fight mapping errors using simplicity
28/10/21 10:42Leonardo Di Vinci, Steve Jobs and Albert Einstein. Three geniuses that understood the power of simplicity. Three geniuse...
Pet emergency! Who you gonna call? Well, possibly your insurer…
14/10/21 10:01There’s been a huge boom in telemedicine over the last 18 months with many patients talking to their GP by phone or vide...
1 in 4 cheapest motor insurance quotes now provided by telematics firms
14/10/21 09:52Telematics market growth is continuing, with the COVID-19 pandemic breathing new life into the sector The average motor ...
Preparing for unprecedented change
30/09/21 12:51The general insurance sector is going through the biggest changes and challenges it’s ever seen, and out the other side,...
Which brands are growing in the home insurance market?
30/09/21 11:12Deflation in the home insurance market has meant less intense competition between brands, and less movement in the marke...
Most consumers will consider electric vehicles for next car purchase
16/09/21 11:05The majority of UK motorists would consider switching to an electric vehicle for their next car purchase, our latest Vie...
Early signs of deflation in England and Wales following whiplash reforms
16/09/21 10:37After five years in the making, the long-awaited whiplash reforms came into force in England and Wales on 31 May 2021, w...
Home insurance premiums fall 6.4% off their June 2020 peak
02/09/21 12:14Home insurance premiums have fallen by 5.6% in the last 12 months and by 6.4% since their June peak as a result of the C...
Aviva makes largest gains in car insurance market
02/09/21 12:13Launching on Price Comparison Websites has given Aviva the biggest gain in the car insurance market, according to insigh...
Insurance premiums drop 16.9% for the UK’s youngest van drivers
05/08/21 12:36Drivers aged under 25 saw their premiums fall 16.9% in the last 12 months, yet their premiums remain an eye-wateringly h...
Ask the expert: Karen Houseago on mapping errors
05/08/21 12:00We took the opportunity to ask Consumer Intelligence's Senior Insurance Consultant, Karen Houseago, a few questions abou...
How will ‘Freedom Day’ shape our travel plans?
22/07/21 14:49Freedom Day has been and gone but for most consumers it’s caution as usual with most continuing to prefer to drive than ...
PCW relationship status: It’s complicated (and how to change it)
22/07/21 12:01It should be a match made in heaven. You’ve got a product, they’ve got an audience. But it’s not always quite that easy…...
House moves prompts insurance churn
08/07/21 12:36The race for space and stamp duty has turbo charged the property market – and seems that homeowners are swapping insurer...
Cancel culture and the power of the consumer
08/07/21 12:16Cancel culture is the term that’s been coined to describe what happens when a person or brand behaves in a way that caus...
Are we too reliant on the internet?
24/06/21 11:48The internet is the nervous system of contemporary globalisation. It has become an unavoidable part of everyday life. Wh...
Uptick in telematics provision for older drivers
24/06/21 11:44Research reveals the availability of telematics products for older age groups is on the up The average motor premium is ...
Holiday plans are in chaos - but most Brits are happy to wait longer for their freedom
24/06/21 09:41Nearly half of Brits (45%) say they’ve felt reassured or even glad that Covid restrictions have been extended to 19 July...
Don’t mark your own fair value homework
10/06/21 11:33Plus key takeaways from the latest general insurance pricing practices report We brought together a panel of experts to ...
Are e-scooters the next big thing?
10/06/21 11:09Over the course of the pandemic, many of us enjoyed the peacefulness of congestion free roads, revelling in the reduced ...
72% of holidaymakers plan to keep their feet firmly on the British soil in 2021
27/05/21 13:13In November 2020, 64% of holiday makers said a UK holiday was on the cards for 2021. Fast forward almost six months, and...
Rise in home insurance premiums expected as Covid-19 restrictions ease
27/05/21 12:46Home insurance premiums have fallen by 3.7% over the past 12 months as a result of the COVID-19 pandemic Prices are expe...
Offers and incentives on the rise
27/05/21 12:22The number of offers and incentives for home and motor insurance has ramped up in the last 12 months as brands woo price...
89% of people don’t know about whiplash reforms
13/05/21 10:22Nearly 9 out of 10 people aren’t aware that claims process for whiplash injuries is soon going to look very different, a...
Service levels hold steady through pandemic
13/05/21 10:03Some good news for brands that battled through sudden call centre closures and changing customer requirements. The numbe...
Covid restrictions drive van insurance premiums down 2% in 12 months
29/04/21 12:42The average quoted cost of van insurance in the UK is now £1,055 Van drivers aged under 25 saw the sharpest drop in the ...
Reluctance to return to public transport as lockdown lifts
29/04/21 12:24Lockdown life clearly affected how people travelled – in particular, how much they used their cars. We saw insurers offe...
Insuring the PAW Patrol
15/04/21 11:35As a mum of a young boy, I often get asked the question “Mum, can we get a dog?”. Inspired by his favourite TV show, the...
Telematics gains ground with older drivers as driving test passes stall
15/04/21 11:30Telematics policies, including pay as you go driving and black box monitoring, are generally thought of as niche tools t...
Car insurance premiums plummet 8.1% in 12 months
01/04/21 10:43Since the turn of the year, prices have fallen 4.1% The average motor premium is now £732. With less cars on the road an...
Accelerating the debate on fair value – 10 take aways
01/04/21 10:20Last week the FCA updated the insurance industry on the timetable for the implementation of its general insurance pricin...
Back to the Fair Value Future
18/03/21 10:51Fair value has now been with us for a while, but it is now becoming a tangible outcome for more insurance products as pa...
Customer satisfaction: The top rated insurance brands of 2021
18/03/21 10:39It cannot be disputed that customer satisfaction, particularly in these times, is a key contributor to business success....
Is personal cyber cover the next frontier for home insurance?
04/03/21 11:47John Lewis hasn’t just been reimagining the future of its bricks and mortar retail operations. In February it launched a...
Average home insurance premiums drop 1.2% despite rise in accidental damage claims
04/03/21 10:42The average buildings and contents policy now stands at £145 Londoners pay almost 50% more for their home insurance when...
The insurance brands customers are recommending in 2021
03/03/21 17:20Customer recommendations are one of the most powerful marketing tools around. With so many options for customers, recomm...
First-rate customer service: The insurance brands to watch in 2021
18/02/21 12:12The customer service category in the Consumer Intelligence Awards celebrates the brands getting it right when it comes t...
Lifetime pet insurance products increase as brands battle for attention
18/02/21 12:06Pet purchases or rehoming has been one of the few growth stories to emerge over the last 12 months, with more than 10% o...
Retail premium finance and fair value
11/02/21 11:56The recent statements of direction from the FCA couldn’t be clearer. Products should provide long term fair value and co...
Interest in private health insurance grows as NHS waiting lists rise
04/02/21 13:19Some 17% of the population now have private medical insurance (PMI) – and interest is growing, according to our latest r...
The insurance brands leading the way in claims satisfaction
04/02/21 11:09How a claim is handled is an extremely important part of the insurance experience, and it gives insurers a chance to pro...
The most trusted insurance brands of 2021
21/01/21 13:06The insurance industry has faced several challenges in the last 12 months. The most significant being the Coronavirus pa...
Van insurance premiums return to pre-pandemic levels
21/01/21 12:28The average annual van insurance premium has risen 2.3% in six months But prices are only 0.1% higher than they were 12 ...
Bye BI verdict, hello hard work...
21/01/21 10:17It will have been impossible to miss that last week the Supreme Court ruled largely in favour of policyholders in the fi...
Help design our next COVID tracker
07/01/21 14:56Since the start of the first national lockdown, we have been tracking how consumer behaviour and sentiment has been impa...
2021: The year of the consumer
07/01/21 14:30With all the changes that are going on both within the wider political and economic world and the regulatory and governa...
Who’s laughing now?
07/01/21 13:59The last year has been like no other. Don’t worry, I won’t go on about it as we are all sick of hearing the clichés and ...
Our top five most popular blogs of 2020
22/12/20 11:25As we near the end of a year that has been like no other, it's a time for not just relaxation, but reflection too. That'...
COVID drives motor insurance premiums down 2.5% in six months
22/12/20 10:02Prices are decreasing among all age groups and UK regions The average motor premium is now £816. Drivers across the UK h...
Haggling rises as motorists renew for better deal
10/12/20 12:34Haggling is on the up. The number of car insurance customers who ended up renewing with their current provider after the...
A pet isn’t just for lockdown
10/12/20 12:22Lockdown measures have provided a new perspective on life – especially those that have been able to work from home. Thin...
Decline in home insurance premiums provides silver lining to lockdown
26/11/20 13:49Home insurance premiums have now fallen 0.9% since April as prices continue to trend downwards following the coronavirus...
UK travel set for 2021 boost: are insurers keeping up?
26/11/20 10:54More Brits are considering booking a summer holiday in the UK in 2021 than they did in the year before the pandemic hit,...
Extreme redistribution
12/11/20 12:086.5 million people could face financial difficulties as a result of the car and home insurance price rises set to be ush...
Do consumers know it’s Christmas time at all?
11/11/20 15:15Christmas 2020 is going to look, at the very least, a little different. By any standards, it’s been one hell of a year. ...
U-turn for van insurance premiums following COVID slump
29/10/20 13:38Van insurance premiums have risen 1.6% in the last three months Although policies are still 0.8% cheaper than in March w...
Awareness gap risks home renovators being left out in the cold
29/10/20 13:27The coronavirus pandemic has forced most of us to spend a lot more time at home than usual. With the closures of offices...
Trust in insurance industry falls – but not for everyone
15/10/20 12:25Trust in insurance companies has fallen in the wake of coronavirus, suggesting that the reputational fall-out from the i...
Telematics policies fall in lockdown
15/10/20 12:13A perfect storm of cancelled driving tests, the challenges of black box installation during lockdown and a push by pay-a...
Five (unexpected) consequences of the dual pricing ban
15/10/20 12:02The FCA’s proposals to ban price walking look set to usher in the most radical shake up of the home and car insurance ma...
Easing of COVID measures brings stability to motor insurance premiums
01/10/20 12:37The cost of car insurance has now stabilised following a sharp fall after lockdown in March. The average motor premium i...
Dogs beat cats to the top spot as Britain’s most popular Covid pet
30/09/20 12:02In the timeless battle of dogs v cats, pooches pipped pussy-cats to the post - to become the most popular pets for bored...
FCA demands insurance industry goes cold turkey on dual pricing
22/09/20 12:14Today’s ruling from the FCA requires firms to go cold turkey – completely eradicating the practice of dual pricing and t...
How different firms do credit
17/09/20 11:50Not all credit is equal. Not all credit strategies are equal. In fact, not all credit has any strategy behind it at all…...
How Admiral's £25 refund won hearts, minds, and renewals
17/09/20 11:35Admiral’s move to automatically give motor customers back £25 during lockdown has been handsomely rewarded by a surge in...
Could affordability concerns among motorists drive change in purchasing behaviour?
17/09/20 11:19Since the beginning of lockdown, we have been tracking how consumers have been impacted by the COVID-19 pandemic and the...
Fewer Claims Result In Lower Insurance Premiums For UK Home Owners
03/09/20 14:11The average home insurance policy has fallen 0.3% in the last three months – resulting from fewer claims due to people s...
Where could Aviva look for its renewed focus on competitiveness?
03/09/20 13:51Aviva has exited broker panels and is preparing to roll out more products on PCWs. As a new CEO takes the helm, Mike Mis...
The 6 hard instalments questions you need to be asking now
03/09/20 13:00Instalments are going to become a big issue for motor insurers in 2020, and beyond. In a volatile market and against a b...
Widening the lens to examine offers, incentives and add on pricing
20/08/20 13:52Benchmarking premiums against peers is a core part of remaining competitive and understanding your place in the market. ...
Infographic: Measuring your Net Promoter Score to improve new business and retention
06/08/20 14:25How likely your customers are to recommend you to their friends and family could make all the difference at the point of...
Minority of Brits determined to travel despite quarantine restrictions
06/08/20 13:53The number of people who have booked or planned an overseas holiday this summer is low - but it hasn't dropped drastical...
COVID-19 puts van insurance premiums into reverse
06/08/20 12:14Insurance premiums for van drivers have dropped an average of 2.3% in the last three months, according to the latest fig...
Taking a leaf from the retail book for savings-based marketing messages
23/07/20 13:45Insurance brands could benefit from taking a leaf out of the retail book when thinking about effective saving based mark...
The Fastest Growing Home Insurance Brands
23/07/20 13:27QuoteMeHappy and Admiral displayed the largest growth in home insurance market share in the second half of 2019, the lat...
What you need to know about your customers’ shopping journeys
09/07/20 14:43Purchase channels matter to any insurance brand that wants to be wise with where it focuses its time and money in custom...
As lockdown lifts, how has driving and car insurance changed?
09/07/20 14:13Everyone’s lockdown experience is unique, complex and multi-faceted. Some have enjoyed time at home. Others have suffere...
The fastest growing motor insurance brands
09/07/20 14:01Hastings and Churchill displayed the highest growth in market share in the second half of 2019, the latest momentum figu...
The credit paradox – risk caution vs vulnerable support
25/06/20 12:09The FCA has proved itself to be surprisingly agile responding to the Covid-19 pandemic, but there’s a paradox on the hor...
Motor premiums u-turn in the wake of COVID-19
25/06/20 10:19Overall average premiums increased by 2.7% in the past 12 months However, in the last 3 months, average premiums have fa...
The subdued normal – the good, the bad, and the looming
11/06/20 14:19Everywhere you look, there’s talk of the ‘new normal’ we’ve achieved, after the first weeks of extreme uncertainty that ...
Infographic: Getting Under the Bonnet of Customer Experience
11/06/20 13:47The interactions that customers have with your insurance brand, from online purchases, calls, claims and renewals all co...
Looking beyond lockdown. Where now for car, home and travel insurance?
28/05/20 15:07Covid-19 has changed how people live, work, feel and think. All the assumptions the insurance industry made about risk a...
Infographic: what every brand manager needs to know about renewals
28/05/20 15:06Every year some 80% of drivers shop around for car insurance when it’s time to renew their annual policy. Just over half...
Homeowners Consider Cancelling Insurance Cover As Financial Strain Mounts
28/05/20 15:03• 14% of people are considering cancelling their contents insurance given they are now mainly based at home • 11% are th...
Number of vulnerable customers doubles in wake of coronavirus
14/05/20 14:20The number of Brits who identify as vulnerable customers has doubled in a year as the coronavirus crisis sent concerns a...
The Six Ps Of User Experience And Why It Matters
14/05/20 14:04There’s no doubt that once the dust settles after the coronavirus pandemic the insurance market will look very different...
The great rebate debate: what do your customers want from your brand?
30/04/20 14:24A welcome announcement for their customers last week, Admiral kicked off Monday morning with news it would return £25 to...
Van insurance premiums reach record highs
30/04/20 11:55Van insurance premiums reached a record £1,881 last month, the latest analysis from insurance market experts Consumer In...
Insurance sector at the bottom of the coronavirus communication rankings
16/04/20 14:25Insurance providers remain at the bottom of the list for contacting their customers about the coronavirus pandemic. New ...
Crisis communications and coronavirus
16/04/20 14:08Many insurance brands have got into the habit of only communicating with customers at renewal or at the point of claim. ...
Is there still a market for travel insurance?
02/04/20 16:59If there’s one things insurers crave, it’s clarity. And the travel industry got just that when the government advised ag...
How coronavirus is affecting car insurance
02/04/20 16:55We look at the affect coronavirus is having across the motor insurance focusing on renewals, motor trade, telematics, ne...