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Are your monthly instalment costs fair value?
Are your monthly instalment costs fair value?
23/09/22 15:10

If you pay for car insurance in monthly instalments, you’ll spend nearly £100 each year for the privilege. You’re also m...

Financial relief for households as cost of home insurance falls
Financial relief for households as cost of home insurance falls
23/09/22 15:10

The average cost of a new home insurance policy dropped 5.6% in the last three months Smaller new business volumes promo...

The rise of the educated insurance consumer
The rise of the educated insurance consumer
23/09/22 13:03

Up until October 2015, the proportion of consumers not shopping around at motor insurance renewal had been on a steady i...

Holidays are back – but they’re not quite the same
Holidays are back – but they’re not quite the same
04/08/22 13:16

Holidays are back, but they’re not quite the same as they were before the pandemic  - and neither is the travel insuranc...

A year in four quarters
A year in four quarters
04/08/22 10:59

We have reached the halfway point in a year in which insurance has seen more buffering than 2020!   Lots of clients have...

Inflation continues to push up insurance costs for UK van drivers
Inflation continues to push up insurance costs for UK van drivers
04/08/22 10:43

The average van insurance premium trends upwards for the sixth consecutive month The increases are down to spiralling cl...

Inflation forces 1 in 10 consumers to delay new car purchase
Inflation forces 1 in 10 consumers to delay new car purchase
20/07/22 11:31

With the cost of fuel, new cars and even second-hand cars rocketing, consumers are now thinking with their wheels when i...

The UK’s biggest home insurance brands
The UK’s biggest home insurance brands
19/07/22 14:19

As home insurance brands have adapted their pricing strategies post GIPP - the FCA’s pricing reforms that banned price w...

Travel insurance index – prices on the rise as Brits hold firm to holidays
Travel insurance index – prices on the rise as Brits hold firm to holidays
07/07/22 12:14

The average price of a travel insurance policy has risen by 8.3% in the last year, Consumer Intelligence’s latest travel...

1 in 5 people admit to being willing to commit insurance fraud
1 in 5 people admit to being willing to commit insurance fraud
07/07/22 11:56

Nearly 1 in 5 people have committed insurance fraud or admit they would be willing to do so, a nationally representative...

Inflation rears its head in motor insurance market
Inflation rears its head in motor insurance market
07/07/22 11:44

The cost of car insurance has increased 7.8% since the start of the year after new rules came in to tackle the practice ...

Consumer behaviour, cost of living, and what the insurance industry should do next
Consumer behaviour, cost of living, and what the insurance industry should do next
20/06/22 16:34

Over the last few years, the behaviour of insurance consumers has changed – in ways we wouldn’t always have predicted.  ...

The market has stabilised, right?
The market has stabilised, right?
20/06/22 16:06

The FCA’s new general insurance pricing rules certainly threw a spanner in the works for an industry used to a predictab...

How will the cost of living crisis impact insurance?
How will the cost of living crisis impact insurance?
09/06/22 14:02

The cost of living crisis has been hitting the headlines for months. In April the 54% rise in the energy price cap hit 2...

Home insurance premiums find a new equilibrium following pricing rule step change
Home insurance premiums find a new equilibrium following pricing rule step change
09/06/22 09:16

Home insurance premiums have risen This signifies a one-time ‘step-change’ in response to the new FCA pricing practices ...

Why promotions are making a PCW comeback
Why promotions are making a PCW comeback
26/05/22 11:57

The sweeping changes to insurance pricing rules, ushered in by GIPP, changed the offers and incentives landscape by stop...

Aviva now the biggest growing car insurance brand
Aviva now the biggest growing car insurance brand
26/05/22 11:38

Aviva was the biggest growing car insurance brand in the six months to 31 March 2022, our latest momentum data shows.   ...

Pricing agility in a GIPP world
Pricing agility in a GIPP world
12/05/22 11:39

Ten years ago, agility wasn’t a word heard much in the context of insurance, let alone pricing. Prices themselves may ha...

Holidays are sacred – and insurance is in demand
Holidays are sacred – and insurance is in demand
12/05/22 10:07

Having been starved of foreign travel over the pandemic, the Great British Holiday Maker is ready and raring to dust off...

Van insurance premiums driven up 6.3% in 2022
Van insurance premiums driven up 6.3% in 2022
28/04/22 11:02

Van insurance is up 6.3% since the start of the year, as a result of new “price walking” rules that came into force in J...

The top three mapping errors
The top three mapping errors
28/04/22 10:51

Anyone that’s been involved in auditing the data transfer process will know that finding mapping inconsistencies can be ...

Will the FCA’s new pricing rules stimulate product innovation?
Will the FCA’s new pricing rules stimulate product innovation?
14/04/22 12:08

As a period of great change, the era of GIPP should theoretically bring a great opportunity for innovation.   But so far...

Have pricing reforms changed consumer shopping behaviour?
Have pricing reforms changed consumer shopping behaviour?
14/04/22 11:52

Anyone renewing their car or home insurance in 2022 will have received a renewal notice promising that the price on offe...

Motor insurance pricing levels out following one-time GIPP ‘step-change’
Motor insurance pricing levels out following one-time GIPP ‘step-change’
31/03/22 12:48

The cost of car insurance has increased 4.3% since the start of the year after new rules came in to tackle the practice ...

9 things we learnt from the pet webinar
9 things we learnt from the pet webinar
31/03/22 12:36

1. The market is dominated by just a few brands Unlike the home and motor market, the pet insurance market is dominated ...

Home insurance and Ukrainian refugees: what do customers expect?
Home insurance and Ukrainian refugees: what do customers expect?
31/03/22 10:26

When the government scheme launched in mid-March, nearly 90,000 people in the UK had offered homes to Ukrainian refugees...

Why I wish I had pet insurance – meet Pepper
Why I wish I had pet insurance – meet Pepper
22/03/22 11:21

This is Pepper.     Pepper likes to visit other people’s houses and persuade them he doesn’t get fed at home.   He has t...

Highly recommended: The insurers that customers love most in 2022
Highly recommended: The insurers that customers love most in 2022
17/03/22 10:37

We all take notice of reviews, right? Whether you’re looking for a new place to order from on a food delivery app, scrol...

Opportunity wags – new market data defines pet possibilities
Opportunity wags – new market data defines pet possibilities
17/03/22 10:25

We know that when people stopped panic-buying loo roll, they started to panic buy pets – with an estimated 3.2 million a...

The first waves in the insurance market post GIPP
The first waves in the insurance market post GIPP
17/03/22 10:08

The FCA expects £4 billion of insurance savings for consumers over the course of 10 years as the result of its General I...

GIPP – the data is in
GIPP – the data is in
02/03/22 16:45

It’s been nearly two months since the biggest pricing shakeup of a generation – and the first data is in. Here are 4 key...

These insurers are ahead of the pack for claims satisfaction in 2022
These insurers are ahead of the pack for claims satisfaction in 2022
02/03/22 16:44

Filing a claim to your insurance provider isn’t particularly fun. It usually comes hand in hand with a few familiar feel...

One in 5 Brits now have a video doorbell in home security tech boom
One in 5 Brits now have a video doorbell in home security tech boom
02/03/22 16:33

A decade after the invention of the first video doorbells, 20% of Brits now have one to monitor visitors to their home –...

The insurance brands delivering the best customer service
The insurance brands delivering the best customer service
16/02/22 15:25

Customer service isn’t just about having polite and courteous conversations with telephone representatives.     Let’s fa...

Could reviews be the next competitive front for general insurance?
Could reviews be the next competitive front for general insurance?
16/02/22 15:14

With GIPP bringing the prospect of fairer, flatter pricing across the market – general insurance products are going to h...

Customer satisfaction: The top ten insurers of 2022
Customer satisfaction: The top ten insurers of 2022
03/02/22 12:25

A word that comes up frequently in the world of customer satisfaction is ‘consistency’.   It’s not enough to receive ade...

Premium deflation slows for van insurance
Premium deflation slows for van insurance
03/02/22 12:09

Average van insurance premiums fall 4% in 12 months to December 2021  Deflation slowed in last quarter of 2021, with ave...

Cohesion or chaos? The £4bn question in personal lines pricing
Cohesion or chaos? The £4bn question in personal lines pricing
03/02/22 12:00

The FCA’s intervention on home and motor pricing has been the biggest upheaval in the industry in decades as firms have ...

60% of Brits are back in the travel saddle
60% of Brits are back in the travel saddle
20/01/22 11:47

Holidays are making a comeback with 3 in 5 people either booked to go on holiday, or planning to book a holiday in 2022,...

Trust in insurance: Which brands have consumers’ confidence?
Trust in insurance: Which brands have consumers’ confidence?
20/01/22 11:35

Trust is the foundation on which all good relationships are built – and the relationship between insurance provider and ...

2022 Consumer Intelligence Awards winners revealed
2022 Consumer Intelligence Awards winners revealed
06/01/22 14:25

The wait is finally over. The winners of the 2022 Consumer Intelligence Awards have been revealed.     Using Insurance B...

Pricing lessons from retailers for insurance brands
Pricing lessons from retailers for insurance brands
06/01/22 13:55

One of the greatest conundrums at the heart of an insurance pricing manager is not knowing what your competitors are doi...

Predicting 2022
Predicting 2022
06/01/22 13:50

It has never been easier to predict what will happen in the year ahead for the general insurance market. In fact, I can ...

Premium deflation slows in the car insurance market
Premium deflation slows in the car insurance market
06/01/22 13:44

The cost of car insurance is beginning to tick upwards in some UK regions after the COVID pandemic brought insurance cos...

Our five most popular articles of 2021
Our five most popular articles of 2021
22/12/21 10:22

For the insurance industry, this past 12 months has been something of a rollercoaster. With big changes coming into forc...

Ongoing pricing battle pushes home insurance premiums down
Ongoing pricing battle pushes home insurance premiums down
22/12/21 10:20

Home insurance premiums are down 8.2% in the last 12 months  The average annual buildings and contents policy now stands...

A cautious Christmas
A cautious Christmas
22/12/21 10:12

Cautious customers are of course an insurer’s favourite kind of customer, and this year Brits are taking the government’...

Are insurance consumers really ready to go green?
Are insurance consumers really ready to go green?
09/12/21 10:31

ESG is looming large on corporate radars across our industry in the wake of COP26, and there’s increasing pressure on fi...

The countdown begins... The Consumer Intelligence Awards 2022
The countdown begins... The Consumer Intelligence Awards 2022
09/12/21 10:16

In just a few week’s time, we will be revealing the UK’s best loved insurance providers, as voted for by consumers thems...

Pricing agility: More relevant than ever
Pricing agility: More relevant than ever
25/11/21 13:32

Insurance businesses are increasingly making changes to their prices on a weekly, and even daily basis. As we enter a ne...

Who are the most competitive van insurance brands?
Who are the most competitive van insurance brands?
25/11/21 12:39

Vans have proved one of the steadier elements of the motor industry throughout the pandemic.     Van drivers are clockin...

UK’s youngest van drivers see insurance premiums drop 18.1%
UK’s youngest van drivers see insurance premiums drop 18.1%
11/11/21 13:49

Drivers aged under 25 saw their premiums fall 18.1% in the 12 months to October 2021, yet their premiums remain an eye-w...

The PCW conversion gap – who’s falling in and why
The PCW conversion gap – who’s falling in and why
11/11/21 13:43

The prevalence of Price Comparison Websites (PCWs) has risen even further over the pandemic, with older customers in par...

The pet insurance opportunity – and challenge
The pet insurance opportunity – and challenge
11/11/21 12:41

The pet insurance market has grown steadily over the last few years, and that growth is only set to accelerate moving in...

Fight mapping errors using simplicity
Fight mapping errors using simplicity
28/10/21 10:42

Leonardo Di Vinci, Steve Jobs and Albert Einstein. Three geniuses that understood the power of simplicity. Three geniuse...

Pet emergency! Who you gonna call? Well, possibly your insurer…
Pet emergency! Who you gonna call? Well, possibly your insurer…
14/10/21 10:01

There’s been a huge boom in telemedicine over the last 18 months with many patients talking to their GP by phone or vide...

1 in 4 cheapest motor insurance quotes now provided by telematics firms
1 in 4 cheapest motor insurance quotes now provided by telematics firms
14/10/21 09:52

Telematics market growth is continuing, with the COVID-19 pandemic breathing new life into the sector    The average mot...

Preparing for unprecedented change
Preparing for unprecedented change
30/09/21 12:51

The general insurance sector is going through the biggest changes and challenges it’s ever seen, and out the other side,...

Which brands are growing in the home insurance market?
Which brands are growing in the home insurance market?
30/09/21 11:12

Deflation in the home insurance market has meant less intense competition between brands, and less movement in the marke...

Most consumers will consider electric vehicles for next car purchase
Most consumers will consider electric vehicles for next car purchase
16/09/21 11:05

The majority of UK motorists would consider switching to an electric vehicle for their next car purchase, our latest Vie...

Early signs of deflation in England and Wales following whiplash reforms
Early signs of deflation in England and Wales following whiplash reforms
16/09/21 10:37

After five years in the making, the long-awaited whiplash reforms came into force in England and Wales on 31 May 2021, w...

Home insurance premiums fall 6.4% off their June 2020 peak
Home insurance premiums fall 6.4% off their June 2020 peak
02/09/21 12:14

Home insurance premiums have fallen by 5.6% in the last 12 months and by 6.4% since their June peak as a result of the C...

Aviva makes largest gains in car insurance market
Aviva makes largest gains in car insurance market
02/09/21 12:13

Launching on Price Comparison Websites has given Aviva the biggest gain in the car insurance market, according to insigh...

Insurance premiums drop 16.9% for the UK’s youngest van drivers
Insurance premiums drop 16.9% for the UK’s youngest van drivers
05/08/21 12:36

Drivers aged under 25 saw their premiums fall 16.9% in the last 12 months, yet their premiums remain an eye-wateringly h...

Ask the expert: Karen Houseago on mapping errors
Ask the expert: Karen Houseago on mapping errors
05/08/21 12:00

We took the opportunity to ask Consumer Intelligence's Senior Insurance Consultant, Karen Houseago, a few questions abou...

How will ‘Freedom Day’ shape our travel plans?
How will ‘Freedom Day’ shape our travel plans?
22/07/21 14:49

Freedom Day has been and gone but for most consumers it’s caution as usual with most continuing to prefer to drive than ...

PCW relationship status: It’s complicated (and how to change it)
PCW relationship status: It’s complicated (and how to change it)
22/07/21 12:01

It should be a match made in heaven. You’ve got a product, they’ve got an audience. But it’s not always quite that easy…...

House moves prompts insurance churn
House moves prompts insurance churn
08/07/21 12:36

The race for space and stamp duty has turbo charged the property market – and seems that homeowners are swapping insurer...

Cancel culture and the power of the consumer
Cancel culture and the power of the consumer
08/07/21 12:16

Cancel culture is the term that’s been coined to describe what happens when a person or brand behaves in a way that caus...

Are we too reliant on the internet?
Are we too reliant on the internet?
24/06/21 11:48

The internet is the nervous system of contemporary globalisation. It has become an unavoidable part of everyday life. Wh...

Uptick in telematics provision for older drivers
Uptick in telematics provision for older drivers
24/06/21 11:44

Research reveals the availability of telematics products for older age groups is on the up   The average motor premium i...

Don’t mark your own fair value homework
Don’t mark your own fair value homework
10/06/21 11:33

Plus key takeaways from the latest general insurance pricing practices report We brought together a panel of experts to ...

Are e-scooters the next big thing?
Are e-scooters the next big thing?
10/06/21 11:09

Over the course of the pandemic, many of us enjoyed the peacefulness of congestion free roads, revelling in the reduced ...

72% of holidaymakers plan to keep their feet firmly on the British soil in 2021
72% of holidaymakers plan to keep their feet firmly on the British soil in 2021
27/05/21 13:13

In November 2020, 64% of holiday makers said a UK holiday was on the cards for 2021. Fast forward almost six months, and...

Rise in home insurance premiums expected as Covid-19 restrictions ease
Rise in home insurance premiums expected as Covid-19 restrictions ease
27/05/21 12:46

Home insurance premiums have fallen by 3.7% over the past 12 months as a result of the COVID-19 pandemic  Prices are exp...

Offers and incentives on the rise
Offers and incentives on the rise
27/05/21 12:22

The number of offers and incentives for home and motor insurance has ramped up in the last 12 months as brands woo price...

89% of people don’t know about whiplash reforms
89% of people don’t know about whiplash reforms
13/05/21 10:22

Nearly 9 out of 10 people aren’t aware that claims process for whiplash injuries is soon going to look very different, a...

Service levels hold steady through pandemic
Service levels hold steady through pandemic
13/05/21 10:03

Some good news for brands that battled through sudden call centre closures and changing customer requirements.   The num...

Covid restrictions drive van insurance premiums down 2% in 12 months
Covid restrictions drive van insurance premiums down 2% in 12 months
29/04/21 12:42

The average quoted cost of van insurance in the UK is now £1,055 Van drivers aged under 25 saw the sharpest drop in the ...

Reluctance to return to public transport as lockdown lifts
Reluctance to return to public transport as lockdown lifts
29/04/21 12:24

  Lockdown life clearly affected how people travelled – in particular, how much they used their cars. We saw insurers of...

Insuring the PAW Patrol
Insuring the PAW Patrol
15/04/21 11:35

Image credit: Paw Patrol and Friends   As a mum of a young boy, I often get asked the question “Mum, can we get a dog?”....

Telematics gains ground with older drivers as driving test passes stall
Telematics gains ground with older drivers as driving test passes stall
15/04/21 11:30

Telematics policies, including pay as you go driving and black box monitoring, are generally thought of as niche tools t...

Car insurance premiums plummet 8.1% in 12 months
Car insurance premiums plummet 8.1% in 12 months
01/04/21 10:43

Since the turn of the year, prices have fallen 4.1% The average motor premium is now £732.   With less cars on the road ...

Accelerating the debate on fair value – 10 take aways
Accelerating the debate on fair value – 10 take aways
01/04/21 10:20

Last week the FCA updated the insurance industry on the timetable for the implementation of its general insurance pricin...

Back to the Fair Value Future
Back to the Fair Value Future
18/03/21 10:51

Fair value has now been with us for a while, but it is now becoming a tangible outcome for more insurance products as pa...

Customer satisfaction: The top rated insurance brands of 2021
Customer satisfaction: The top rated insurance brands of 2021
18/03/21 10:39

It cannot be disputed that customer satisfaction, particularly in these times, is a key contributor to business success....

Is personal cyber cover the next frontier for home insurance?
Is personal cyber cover the next frontier for home insurance?
04/03/21 11:47

John Lewis hasn’t just been reimagining the future of its bricks and mortar retail operations.   In February it launched...

The insurance brands customers are recommending in 2021
The insurance brands customers are recommending in 2021
03/03/21 17:20

Customer recommendations are one of the most powerful marketing tools around. With so many options for customers, recomm...

First-rate customer service: The insurance brands to watch in 2021
First-rate customer service: The insurance brands to watch in 2021
18/02/21 12:12

The customer service category in the Consumer Intelligence Awards celebrates the brands getting it right when it comes t...

Lifetime pet insurance products increase as brands battle for attention
Lifetime pet insurance products increase as brands battle for attention
18/02/21 12:06

Pet purchases or rehoming has been one of the few growth stories to emerge over the last 12 months, with more than 10% o...

Retail premium finance and fair value
Retail premium finance and fair value
11/02/21 11:56

The recent statements of direction from the FCA couldn’t be clearer. Products should provide long term fair value and co...

Interest in private health insurance grows as NHS waiting lists rise
Interest in private health insurance grows as NHS waiting lists rise
04/02/21 13:19

Some 17% of the population now have private medical insurance (PMI) – and interest is growing, according to our latest r...

The insurance brands leading the way in claims satisfaction
The insurance brands leading the way in claims satisfaction
04/02/21 11:09

How a claim is handled is an extremely important part of the insurance experience, and it gives insurers a chance to pro...

The most trusted insurance brands of 2021
The most trusted insurance brands of 2021
21/01/21 13:06

The insurance industry has faced several challenges in the last 12 months. The most significant being the Coronavirus pa...

Van insurance premiums return to pre-pandemic levels
Van insurance premiums return to pre-pandemic levels
21/01/21 12:28

The average annual van insurance premium has risen 2.3% in six months   But prices are only 0.1% higher than they were 1...

Bye BI verdict, hello hard work...
Bye BI verdict, hello hard work...
21/01/21 10:17

It will have been impossible to miss that last week the Supreme Court ruled largely in favour of policyholders in the fi...

Help design our next COVID tracker
Help design our next COVID tracker
07/01/21 14:56

Since the start of the first national lockdown, we have been tracking how consumer behaviour and sentiment has been impa...

2021: The year of the consumer
2021: The year of the consumer
07/01/21 14:30

With all the changes that are going on both within the wider political and economic world and the regulatory and governa...

Who’s laughing now?
Who’s laughing now?
07/01/21 13:59

The last year has been like no other. Don’t worry, I won’t go on about it as we are all sick of hearing the clichés and ...

Our top five most popular blogs of 2020
Our top five most popular blogs of 2020
22/12/20 11:25

As we near the end of a year that has been like no other, it's a time for not just relaxation, but reflection too. That'...

COVID drives motor insurance premiums down 2.5% in six months
COVID drives motor insurance premiums down 2.5% in six months
22/12/20 10:02

Prices are decreasing among all age groups and UK regions The average motor premium is now £816. Drivers across the UK h...

Haggling rises as motorists renew for better deal
Haggling rises as motorists renew for better deal
10/12/20 12:34

Haggling is on the up. The number of car insurance customers who ended up renewing with their current provider after the...

A pet isn’t just for lockdown
A pet isn’t just for lockdown
10/12/20 12:22

Lockdown measures have provided a new perspective on life – especially those that have been able to work from home. Thin...

Decline in home insurance premiums provides silver lining to lockdown 
Decline in home insurance premiums provides silver lining to lockdown 
26/11/20 13:49

Home insurance premiums have now fallen 0.9% since April as prices continue to trend downwards following the coronavirus...

UK travel set for 2021 boost: are insurers keeping up?
UK travel set for 2021 boost: are insurers keeping up?
26/11/20 10:54

More Brits are considering booking a summer holiday in the UK in 2021 than they did in the year before the pandemic hit,...

Extreme redistribution
Extreme redistribution
12/11/20 12:08

6.5 million people could face financial difficulties as a result of the car and home insurance price rises set to be ush...

Help shape our next webinar
Help shape our next webinar
12/11/20 11:39

Take part in our survey to help determine the topic of our upcoming webinar. For every survey response we will donate £1...

Do consumers know it’s Christmas time at all?
Do consumers know it’s Christmas time at all?
11/11/20 15:15

Christmas 2020 is going to look, at the very least, a little different.     By any standards, it’s been one hell of a ye...

U-turn for van insurance premiums following COVID slump
U-turn for van insurance premiums following COVID slump
29/10/20 13:38

Van insurance premiums have risen 1.6% in the last three months Although policies are still 0.8% cheaper than in March w...

Awareness gap risks home renovators being left out in the cold
Awareness gap risks home renovators being left out in the cold
29/10/20 13:27

The coronavirus pandemic has forced most of us to spend a lot more time at home than usual. With the closures of offices...

Trust in insurance industry falls – but not for everyone
Trust in insurance industry falls – but not for everyone
15/10/20 12:25

Trust in insurance companies has fallen in the wake of coronavirus, suggesting that the reputational fall-out from the i...

Telematics policies fall in lockdown
Telematics policies fall in lockdown
15/10/20 12:13

A perfect storm of cancelled driving tests, the challenges of black box installation during lockdown and a push by pay-a...

Five (unexpected) consequences of the dual pricing ban
Five (unexpected) consequences of the dual pricing ban
15/10/20 12:02

The FCA’s proposals to ban price walking look set to usher in the most radical shake up of the home and car insurance ma...

Easing of COVID measures brings stability to motor insurance premiums
Easing of COVID measures brings stability to motor insurance premiums
01/10/20 12:37

The cost of car insurance has now stabilised following a sharp fall after lockdown in March. The average motor premium i...

Dogs beat cats to the top spot as Britain’s most popular Covid pet
Dogs beat cats to the top spot as Britain’s most popular Covid pet
30/09/20 12:02

In the timeless battle of dogs v cats, pooches pipped pussy-cats to the post - to become the most popular pets for bored...

FCA demands insurance industry goes cold turkey on dual pricing
FCA demands insurance industry goes cold turkey on dual pricing
22/09/20 12:14

Today’s ruling from the FCA requires firms to go cold turkey – completely eradicating the practice of dual pricing and t...

How different firms do credit
How different firms do credit
17/09/20 11:50

Not all credit is equal. Not all credit strategies are equal. In fact, not all credit has any strategy behind it at all…...

How Admiral's £25 refund won hearts, minds, and renewals
How Admiral's £25 refund won hearts, minds, and renewals
17/09/20 11:35

Admiral’s move to automatically give motor customers back £25 during lockdown has been handsomely rewarded by a surge in...

Fewer Claims Result In Lower Insurance Premiums For UK Home Owners
Fewer Claims Result In Lower Insurance Premiums For UK Home Owners
03/09/20 14:11

The average home insurance policy has fallen 0.3% in the last three months – resulting from fewer claims due to people s...

Where could Aviva look for its renewed focus on competitiveness?
Where could Aviva look for its renewed focus on competitiveness?
03/09/20 13:51

Aviva has exited broker panels and is preparing to roll out more products on PCWs. As a new CEO takes the helm, Mike Mis...

The 6 hard instalments questions you need to be asking now
The 6 hard instalments questions you need to be asking now
03/09/20 13:00

Instalments are going to become a big issue for motor insurers in 2020, and beyond. In a volatile market and against a b...

Widening the lens to examine offers, incentives and add on pricing
Widening the lens to examine offers, incentives and add on pricing
20/08/20 13:52

Benchmarking premiums against peers is a core part of remaining competitive and understanding your place in the market. ...

Minority of Brits determined to travel despite quarantine restrictions
Minority of Brits determined to travel despite quarantine restrictions
06/08/20 13:53

The number of people who have booked or planned an overseas holiday this summer is low - but it hasn't dropped drastical...

COVID-19 puts van insurance premiums into reverse
COVID-19 puts van insurance premiums into reverse
06/08/20 12:14

Insurance premiums for van drivers have dropped an average of 2.3% in the last three months, according to the latest fig...

Taking a leaf from the retail book for savings-based marketing messages
Taking a leaf from the retail book for savings-based marketing messages
23/07/20 13:45

Insurance brands could benefit from taking a leaf out of the retail book when thinking about effective saving based mark...

The Fastest Growing Home Insurance Brands
The Fastest Growing Home Insurance Brands
23/07/20 13:27

QuoteMeHappy and Admiral displayed the largest growth in home insurance market share in the second half of 2019, the lat...

What you need to know about your customers’ shopping journeys
What you need to know about your customers’ shopping journeys
09/07/20 14:43

Purchase channels matter to any insurance brand that wants to be wise with where it focuses its time and money in custom...

As lockdown lifts, how has driving and car insurance changed?
As lockdown lifts, how has driving and car insurance changed?
09/07/20 14:13

Everyone’s lockdown experience is unique, complex and multi-faceted. Some have enjoyed time at home. Others have suffere...

The fastest growing motor insurance brands
The fastest growing motor insurance brands
09/07/20 14:01

Hastings and Churchill displayed the highest growth in market share in the second half of 2019, the latest momentum figu...

The credit paradox – risk caution vs vulnerable support
The credit paradox – risk caution vs vulnerable support
25/06/20 12:09

The FCA has proved itself to be surprisingly agile responding to the Covid-19 pandemic, but there’s a paradox on the hor...

Motor premiums u-turn in the wake of COVID-19
Motor premiums u-turn in the wake of COVID-19
25/06/20 10:19

Overall average premiums increased by 2.7% in the past 12 months However, in the last 3 months, average premiums have fa...

The subdued normal – the good, the bad, and the looming
The subdued normal – the good, the bad, and the looming
11/06/20 14:19

Everywhere you look, there’s talk of the ‘new normal’ we’ve achieved, after the first weeks of extreme uncertainty that ...

Infographic: Getting Under the Bonnet of Customer Experience
Infographic: Getting Under the Bonnet of Customer Experience
11/06/20 13:47

The interactions that customers have with your insurance brand, from online purchases, calls, claims and renewals all co...

Looking beyond lockdown. Where now for car, home and travel insurance?
Looking beyond lockdown. Where now for car, home and travel insurance?
28/05/20 15:07

Covid-19 has changed how people live, work, feel and think. All the assumptions the insurance industry made about risk a...

Infographic: what every brand manager needs to know about renewals
Infographic: what every brand manager needs to know about renewals
28/05/20 15:06

Every year some 80% of drivers shop around for car insurance when it’s time to renew their annual policy. Just over half...

Homeowners Consider Cancelling Insurance Cover As Financial Strain Mounts
Homeowners Consider Cancelling Insurance Cover As Financial Strain Mounts
28/05/20 15:03

• 14% of people are considering cancelling their contents insurance given they are now mainly based at home • 11% are th...

Number of vulnerable customers doubles in wake of coronavirus
Number of vulnerable customers doubles in wake of coronavirus
14/05/20 14:20

The number of Brits who identify as vulnerable customers has doubled in a year as the coronavirus crisis sent concerns a...

The Six Ps Of User Experience And Why It Matters
The Six Ps Of User Experience And Why It Matters
14/05/20 14:04

There’s no doubt that once the dust settles after the coronavirus pandemic the insurance market will look very different...

The great rebate debate: what do your customers want from your brand?
The great rebate debate: what do your customers want from your brand?
30/04/20 14:24

A welcome announcement for their customers last week, Admiral kicked off Monday morning with news it would return £25 to...

Van insurance premiums reach record highs
Van insurance premiums reach record highs
30/04/20 11:55

Van insurance premiums reached a record £1,881 last month, the latest analysis from insurance market experts Consumer In...

Insurance sector at the bottom of the coronavirus communication rankings
Insurance sector at the bottom of the coronavirus communication rankings
16/04/20 14:25

Insurance providers remain at the bottom of the list for contacting their customers about the coronavirus pandemic.   Ne...

Crisis communications and coronavirus
Crisis communications and coronavirus
16/04/20 14:08

Many insurance brands have got into the habit of only communicating with customers at renewal or at the point of claim. ...

Is there still a market for travel insurance?
Is there still a market for travel insurance?
02/04/20 16:59

If there’s one things insurers crave, it’s clarity. And the travel industry got just that when the government advised ag...

How coronavirus is affecting car insurance
How coronavirus is affecting car insurance
02/04/20 16:55

We look at the affect coronavirus is having across the motor insurance focusing on renewals, motor trade, telematics, ne...

UK motor premiums continue to rise amidst COVID-19 pandemic
UK motor premiums continue to rise amidst COVID-19 pandemic
02/04/20 14:45

The average motor premium is now 5.5% higher than 12 months ago  In the last three months alone, prices have increased 2...

The top ten insurance brands for customer recommendation
The top ten insurance brands for customer recommendation
19/03/20 12:53

Every year we survey nearly 50,000 home and motor insurance customers through our Insurance Behaviour Tracker (IBT) to f...

Navigating the Coronavirus through the eyes of the consumer
Navigating the Coronavirus through the eyes of the consumer
19/03/20 12:51

It’s a very strange time to be trying to put together content for our regular newsletter. Our entire team is working rem...

How do motorbike owners choose their insurance provider?
How do motorbike owners choose their insurance provider?
05/03/20 11:44

We predicted at the start of the year that niche segments would be of growing interest to insurance brands. With the spo...

Which insurers are rated highest for claims satisfaction?
Which insurers are rated highest for claims satisfaction?
05/03/20 11:08

We are excited to announce the ten insurers who have been rated highest for claims satisfaction in the Consumer Intellig...

Turbulent Weather Causes Rise In Home Insurance Prices
Turbulent Weather Causes Rise In Home Insurance Prices
20/02/20 14:44

• The increasingly turbulent 2019-2020 UK storm season has meant a high volume of claims • The average buildings and con...

Are parents the key to telematics market growth?
Are parents the key to telematics market growth?
20/02/20 14:29

Telematics insurance is now a well-established proposition for young drivers. Indeed, most of the top five quotes return...

The UK’s best insurers for customer satisfaction
The UK’s best insurers for customer satisfaction
20/02/20 14:23

At Consumer Intelligence, we ask over 48,000 insurance customers to rate their level of customer satisfaction with their...

Who are the top 10 trusted insurance companies?
Who are the top 10 trusted insurance companies?
06/02/20 14:28

Every year we survey nearly 50,000 home and motor insurance customers through our Insurance Behaviour Tracker (IBT) to f...

Insurers Put Their Foot To The Floor On Van Premiums
Insurers Put Their Foot To The Floor On Van Premiums
06/02/20 14:00

Average van premiums up 2.2% in last three months Though, young van drivers have seen double-digit falls (-11.6%) in the...

The UK's best loved insurance providers
The UK's best loved insurance providers
23/01/20 16:00

25 insurance brands have been successful in the 2020 Consumer Intelligence Awards NFU Mutual secured the most success, w...

Will Pukka’s new business pause affect prices?
Will Pukka’s new business pause affect prices?
23/01/20 14:16

Last week Post Magazine broke the news that Pukka Insurance had hit pause on new business and that it would likely be Ap...

Travel insurance policies nearly £100 cheaper on PCWs
Travel insurance policies nearly £100 cheaper on PCWs
09/01/20 12:35

A fiercely competitive pricing environment and economy travel insurance policies designed for customers on a budget is b...

2020 – A year of seismic shifts
2020 – A year of seismic shifts
09/01/20 12:30

It is the beginning of a new decade and with it comes a lot of pressure for the industry to make substantive change. The...

Car insurance costs accelerate for older drivers
Car insurance costs accelerate for older drivers
09/01/20 12:22

• The over 50s have seen the steepest increase in car insurance premiums over the last 12 months • Premiums for this dem...

Home Customer Engagement Index Scores Revealed
Home Customer Engagement Index Scores Revealed
12/12/19 10:36

Consumer Intelligence can today reveal the home insurance brands with the highest customer engagement – and prove the co...

Creating choice through product tiering and brand differentiation
Creating choice through product tiering and brand differentiation
12/12/19 10:10

The motivations of consumers shopping for car insurance vary drastically. As a result, giving targeted consumers a range...

Direct travel insurers cut prices – but have some way to go to close PCW gap
Direct travel insurers cut prices – but have some way to go to close PCW gap
12/12/19 09:57

The cost of annual travel insurance has risen on Price Comparison Websites but fallen on Direct channels according to Co...

The Power Of Brand Portfolios In Aggregator Markets
The Power Of Brand Portfolios In Aggregator Markets
28/11/19 11:24

As a car insurance provider trying to win new customers you’re operating in a fiercely competitive marketplace. Especial...

Londoners Pay Almost 50% More For Home Insurance Than The North East
Londoners Pay Almost 50% More For Home Insurance Than The North East
28/11/19 11:18

• Home insurance premiums have risen 2.7% in the last six months alone • The average buildings and contents policy now s...

The UK’s fastest growing home insurance brands
The UK’s fastest growing home insurance brands
14/11/19 11:50

Aviva grew more than any other home insurer in the UK in the first half of the year. Its market share is 0.8% larger tha...

Auto-renewals: Insurance rip-off or convenient safety net?
Auto-renewals: Insurance rip-off or convenient safety net?
14/11/19 11:49

The FCA has suggested that it might ban auto-renewals in an attempt to stop insurers price walking customers. While insu...

Four things we learnt from studying insurance renewal letters
Four things we learnt from studying insurance renewal letters
31/10/19 12:08

It’s been over two years since brands have had to display last year’s premium on customer renewal letters as well as mes...

Insurance Premiums Continue to Slow Down for Van Drivers
Insurance Premiums Continue to Slow Down for Van Drivers
31/10/19 12:02

• Average van premiums down 0.4% in a year • A more significant drop of 1% has been seen in the last three months, despi...

The UK’s fastest growing motor insurance brands
The UK’s fastest growing motor insurance brands
31/10/19 12:00

LV= gained the most market share in the first half of this year, according to Consumer Intelligence’s latest momentum tr...

The importance of telephone manner in car insurance customer engagement
The importance of telephone manner in car insurance customer engagement
17/10/19 12:35

The FCA’s interim report of its market study into car and home insurance pricing estimated that car and home insurers sp...

The unaffordable high excesses behind top ranking car insurance quotes
The unaffordable high excesses behind top ranking car insurance quotes
17/10/19 12:13

Consumers are being offered insurance products with higher excesses than they could comfortably afford to pay, our lates...

The FCA encourage insurers to demonstrate why customers should renew
The FCA encourage insurers to demonstrate why customers should renew
17/10/19 11:59

Earlier this month, the FCA unveiled a number of measures to address general insurance pricing in a market which it cons...

Subscription insurance, locked-in prices or status quo: who has it right?
Subscription insurance, locked-in prices or status quo: who has it right?
03/10/19 10:56

The future of home and motor insurance is subscription and on-demand, right? That is what several start-ups have bet on,...

Car Insurance Premiums Begin to Ramp Up
Car Insurance Premiums Begin to Ramp Up
03/10/19 10:55

 Insurers are beginning to ramp up car insurance premiums as a result of recent changes to the Ogden discount rate  Moto...

Trust in insurance providers is dropping substantially
Trust in insurance providers is dropping substantially
19/09/19 12:22

Consumers whose renewal price changed are 30% more likely to shop around than those without a change to the price of the...

How to persuade consumers to buy more policies from the same insurance provider
How to persuade consumers to buy more policies from the same insurance provider
19/09/19 11:37

The cost of winning new customers, whether through commissions to Price Comparison Websites or introductory discounts, i...

How clearer questions are reshaping the pet insurance market
How clearer questions are reshaping the pet insurance market
05/09/19 12:17

The requirement for insurance providers to clearly identify customers’ needs and demands has shaken up the pet insurance...

Why should insurance companies adopt price optimisation?
Why should insurance companies adopt price optimisation?
05/09/19 12:10

Most insurers will spend a big chunk of their budget on brand, marketing, product development and sales, but given the i...

Can Free Excess Insurance Offer Give GoCompare The Edge?
Can Free Excess Insurance Offer Give GoCompare The Edge?
22/08/19 11:31

The competition between Price Comparison Websites is fierce. Along with prime-time advertising campaigns, offers and inc...

Market Competition Keeps Homes Insurance Prices In Check
Market Competition Keeps Homes Insurance Prices In Check
22/08/19 11:17

• Home insurance prices rise just 2.1% in a year • The average buildings and contents policy now stands at £136      Ave...

Motorbike Premiums On The Rise For Young Drivers As PCW Competition Heats Up
Motorbike Premiums On The Rise For Young Drivers As PCW Competition Heats Up
22/08/19 11:16

Pricing gathered by Consumer Intelligence across price comparison websites and direct channels shows that overall motorb...

Travel insurance prices fall from December peak
Travel insurance prices fall from December peak
08/08/19 14:36

Competition is keeping down the cost of travel insurance policies as the UK heads into school summer holiday season, the...

Do you know how many vulnerable customers you have? You should
Do you know how many vulnerable customers you have? You should
08/08/19 14:06

One size doesn’t fit all when it comes to treating customers fairly. The Financial Conduct Authority (FCA) has made clea...

How do financially vulnerable customers buy insurance?
How do financially vulnerable customers buy insurance?
25/07/19 12:03

The protection of financially vulnerable customers is squarely in the FCA’s sights. On Tuesday it launched a consultatio...

Is this the end of big data in insurance pricing?
Is this the end of big data in insurance pricing?
25/07/19 11:20

Changes announced by the FCA last week are going to force insurers to pause for thought in the way they use big data in ...

Van drivers could face premium spike in wake of Ogden rate change
Van drivers could face premium spike in wake of Ogden rate change
25/07/19 00:09

Van insurance premiums have risen 8.3% over the last 12 months, but van drivers across the UK may see further increases ...

Revealed: most UK van brokers exposed to unrated insurer Gefion
Revealed: most UK van brokers exposed to unrated insurer Gefion
11/07/19 14:48

Unrated insurer Gefion has featured prominently in the insurance news this week. The Danish carrier has today been order...

Insurance 2025: How can brands survive?
Insurance 2025: How can brands survive?
11/07/19 14:18

This article is going to make your head hurt, but don’t worry, you aren’t alone. Anything that talks about the future an...

Van brands hike prices on direct channels
Van brands hike prices on direct channels
11/07/19 12:25

Van drivers have seen insurance premiums rise by a little more than 3% over the last 12 months, but those buying their p...

Insurance 2025: What Does The Future Hold?
Insurance 2025: What Does The Future Hold?
27/06/19 13:48

With the keynote speech for Insurance 2025 just around the corner, Consumer Intelligence CEO Ian Hughes reflects on the ...

Car Insurance Premiums Coast Amid Brexit Uncertainty
Car Insurance Premiums Coast Amid Brexit Uncertainty
27/06/19 13:22

Average motor premiums drop a steady 0.2% in a year   Under-25 drivers saw the biggest falls to their car insurance (-5....

Instalment Charges: The Highs, The Lows And The Sophisticated
Instalment Charges: The Highs, The Lows And The Sophisticated
13/06/19 13:37

The extra amount that insurers and brokers charge customers who choose to pay for their insurance in instalment matters ...

Brexit Consumer Insights For Travel Insurers
Brexit Consumer Insights For Travel Insurers
13/06/19 13:24

In February, I had a skiing accident that required urgent attention. Luckily, I had arranged health insurance before set...

Telematics Policies: More Are Being Sold But Are They More Popular?
Telematics Policies: More Are Being Sold But Are They More Popular?
30/05/19 10:46

When BIBA announced in January last year that live telematics policies numbered just shy of 1 million — a year-on-year i...