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Should Attracting Customers Directly Be Part Of Your Acquisition Strategy?

How Much Could Rates Fall Following Ogden U-Turn?

Who Are The Biggest Motor Insurance Brands?

Digital Innovation Doesn't Matter If You Don't Do This

Infographic: Digital Insurance vs. Customer Need

GDPR: Why It Could Be Bad News For Consumers

How Will Your Customers React To Euro Pound Parity?

Prepaid Travel Cards - What’s Putting Us Off?

Insurers Start To Retrace Ogden Price Hikes

Insurers’ APR Rip Off? What Consumers Really Think

Meet the Team: Kathy Blackmore

The Great Allianz-LV Tie Up: How Will They Compete In Personal Lines?

The Perfect Storm Causing Shopping Rates To Reach Four-Year High

Insurtech: Is the Face Of Insurance Aggregation Changing?

In Search Of Retention

Data Safety, Marketing And Trust: What’s Your Score?

Do Payment Methods Have An Impact At Renewal Time?

The Seven Habits Of Highly Effective Foreign Exchange Companies

Large Money Transfers, Why The High Street Is Still King

Motorists Shopping Around At Renewal As Premiums Rise

Demographics, Shopping Behaviour And Loyalty

Lies, Damned Lies, And Marketing Claims

Why Age Matters When Gaining Marketing Consent

Telematics On The Rise . . . And Not Just With Young Drivers

Making Customer Experience Count: How To Be A Winner In 2018

BBC Radio 4 Interview CEO Ian Hughes: The Rising Cost Of Car Insurance

GDPR Count Down: 11 Months Until Delete Day

Travel Money: What Your Customer Is Really Thinking

What Insurers Can Learn From Jeremy Corbyn

Who's Gaining Ground In Home Insurance?

Banks Risk 'Missing The Love' on GDPR

Pet Insurance Cost and Confusion - Infographic

Making The Connection With Customers

Get Ready for Delete Day

Why Cash Is Still King When We’re Travelling Abroad

An Election Year Staycation? It Turns Out Britons Can’t Wait To Flee The Country

Home Insurance: Why Direct Insurers Are Beating Intermediaries On Price

Fixing The ‘Broken’ Personal Lines Market

How Much Extra Shopping Around Will The Ogden Rate Changes Cause?

How Well Are You Talking To Your Motorbike Customers?

Pet Insurance Purchase Behaviour Infographic

Meet the Team: Ben White

The General Election Spells Currency Volatility For Travellers This Summer

The Importance Of Keeping It Real When Testing A New Product Or Service

Twerking, James Corden and Frozen Meerkats. Which Was The PCW Winner In 2016?

Meet The Team: Nickie Le Roy Chen

Renewal Transparency: What Do Consumers Think?

How To Turn Renewal Disclosures Into A Marketing Opportunity

Meet The Team: Harriet Devonald

Aggregator Questions: Why Small Differences Make A Big Difference To Pricing

One Month After Ogden: How Motor Insurers Are Pricing Their Response

How To Be A Highly Effective Insurance Brand In Times Of Change

Cash Is Still King When Paying For Coffee

Consumers Miss Out On Protection When Purchasing Abroad

How Using A Cash Point Could Cost You In Europe

Should You Pay With Pounds When Given The Option Abroad?

Meet The Team: Ruth Connor

Why Has The Prepaid Card Failed To Really Resonate With The Holiday Maker?

Gearing Up For The Peak Travel Money Buying Season

Selling On Social Media Without Being Creepy

Reacting To External Factors In Insurance Pricing

Women Drivers: Pro-Active Motor Insurance Buyers Who Want The Right Cover

Why Good Phone Service Matters To Motor Insurance Customers

Ogden: A Very Human Cost.

The Importance Of Data In Today’s Approach To Pricing

Infographic: Insurance And Digital Self Service

What Do Over 50s' Insurance Customers Want?

The Top 10 Home and Motor Insurance Brands Recommended By Consumers

The Timing For Discount Rate Changes Couldn't Be Tougher

Top 10 Home and Motor Insurance Brands For Customer Satisfaction, Voted By Consumers

Making Sense Of The FCA’s New Claims Data

Top 10 Home And Motor Insurance Brands For Service Voted By Consumers

Competition For Landlord Insurance Is Heating Up

Top 10 Home And Motor Insurance Brands For Trust Voted By Consumers

Creating Operational Innovation To Benefit Customers

Top 10 Insurance Brands For Claims Satisfaction Voted By Consumers

Winning Customers In The Era Of Transparency

What Will Publishing Last Year’s Premium Do For Your Business?

The Top 10 Insurance Industry Predictions For 2017

Interview with Amy Perrin The Founder Of The Marmalade Trust

2017 - time to rethink your travel money strategy?

Tis The Season To Transfer Money

Spreading Christmas Cheer: A Missed Opportunity For Home Insurers

Meet Our New General Insurance Pricing Expert

Competition Revs Up In Motorbike Insurance

How Telematics Is Reducing Insurance Premiums For Young Drivers

Can Home Insurance Brokers Make A Comeback?

Younger Drivers Will Suffer The Most From The Insurance Premium Tax Rise

3 Take Outs From The I Love Claims Home Insurance Conference

The March Of The Direct Home Writer

What’s Happening In Home Insurance Pricing?

7 Things To Consider When Developing Your Travel Money Plans For 2017

Home Owners Are Shopping Around For Insurance But Fewer Can Find A Cheaper Deal

Would You Share Your Social Media Data With Your Insurer?

A Lot’s Changed In The Last 13 Years . . .

Meet Our New Consumer Research Manager

The Dual Importance Of The Call Length Metric To Both Call Centre And Customer

How Digital Innovation Will Disrupt The Insurance Industry

Why You Should Communicate Your Brand Values Through The Call Centre

Viewsbank: An Introduction To Consumer Research

The Call Centre Improvement Checklist

Does Your Contact Centre Reflect Your Business Strategy?

Call Centres Are Still A Significant Customer Channel For Insurers

The Benefits Of Benchmarking For Your Call Centre Performance

The 3 C's To Making The Most Of Your Investment In Insight

Deliver Great Customer Experience And Still Meet Regulatory Requirements

The Changing Face Of Add-ons

Inside The Consumer Intelligence Data Room

Motor Premiums Rise Again

Telematics’ Price Tipping Point

3 Things To Consider When Setting Your 2017 Budgets

Can James Corden Save Confused.com?

How PSD2 Can Help Banks Improve Customer Experience

What Brexit Taught Us About The Money Transfer Market

Building A Credible Brand In The Age Of The Aggregator

3 Legal Changes That Will Impact Your 2017 Budget Planning

What’s Happening With Protected No Claims Bonuses?

How Holidaymakers Are Buying Travel Insurance This Season

Why Insurers Need A Clear Call Centre Strategy

Why Are Holiday Makers Leaving Travel Insurance Behind?

An Extra Half A Million Drivers Will Switch Insurers This Year

Are Consumers Being Treated Fairly At The ATM?

The Key Challenges For The Banking And Travel Sectors?

How Are UK Drivers Affected By The Enterprise Insurance Collapse?

Consumers Feel The Real Cost Of Collateral Lies

The Competition and Markets Authority Order Deadline 1st August 2016. Are You Prepared?

A Fifth Of Customers Buy By Phone. Are You Looking After Them?

5 Questions To Improve Your Performance On Price Comparison Websites

Customers Want Insurance To Be Simple And The Opportunity This Presents

Britain’s Fastest Growing Home Insurance Brand

What Consumers Think Post-Brexit

Motor Insurance Prices Continue To Climb

A Quarter Of Brexit Voters Feel Misled

Telematics Brands Hit The Bullseye For Under 25s

Is The Value Proposition Of A Prepaid Travel Card Lost In Translation?

Digital Visibility In The Travel Money Market

Hold Your Houses: Investors Prepare For EU Referendum

Consumer Intelligence Wins Accolade At Best Business Awards 2016

Put The New House On Hold: Investors Arm Themselves For EU Vote/Brexit

Making The Most Of Your Travel Money Branch Network

The Fastest Growing Motor Insurance Brand

Why The Way You Pay Makes A Difference In Motor Insurance

The UK's Strongest Insurance Brand

The Travel Money Market Convenience Factor

Price Comparison Websites More Than Just A Shop Window

The Power Of The Meerkat

New Entrants Being Forced To Re-evaluate Branding

How Are Consumers Using Technology To Change The Way They Interact With Insurers

Consumers Refocus On The Price Of Insurance

The Rise Of The Educated Insurance Consumer

Insurance Premium Tax: The Storm To End The Calm

Consumer Intelligence Shortlisted For The Data/Technology Champion Of The Year Award

Putting The Customer First? The Plateau Of The Prepaid Card

Soaring Insurance Costs Hit "White Van Man" Hardest

Telecommunications Giant Enters The Insurance Market . . . But Doesn't Use Telematics

Cashback Offers for Insurance Declining

Home Insurance Customers Remain Loyal As Rates Remain Constant

Telematics: The Silver Bullet The Motor Insurance Industry Needs?

Allianz Direct And Cornhill Direct car insurance - The End Of An Era?

How To Make More Money

How To Counter The Rise Of The Specialised Boutique FX Payment Provider

Motor Insurance Shopping Around Spikes As Prices Rise

Stop Selling Telematics Insurance. Start Enhancing Consumer's Lives.

Channel Switching For Insurance – Cracked Or Seamless?

A Federation Service Is About Who You Know, Not Just What You Know

What’s The Difference Between 44 and 34? Answer: The Atlantic

It’s Time For Less

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