We are a boutique research consultancy that focuses on the insurance and banking sectors. We help companies attract more customers, and keep them longer. This is done by collecting and analysing millions of pieces of data from mystery shopping the market and talking with consumers every day.
Virtually every bank and insurance company has turned to us to help them understand their opportunities. Governments and regulators rely on our data to help manage the market and the economy.
Contact us today for a demonstration of how you can improve your business.
Unique insight to help you grow your business, protect your customer base and stay compliant.
After Ogden: How Motor Insurers Are Pricing Their Response
It has been one month since the Ogden discount rate change from 2.5% to -0.75% was announced and the spike in premiums is already evident . . . read more
Delete Day: How GDPR and ePrivacy could be an opportunity or an apocalypse
Data is the lifeblood of the modern insurance industry. Without customer data, the insurance industry just ceases to operate . . . download report
Renewal Transparency: What Do Consumers Think?
Behind the FCA’s decision to force pricing transparency at renewal was a desire to improve the treatment of loyal consumers . . . read more
Aggregator Questions: Why Small Differences Make A Big Difference To Pricing
Some insurance brands deliberately offer different prices on each of the price comparison websites (PCWs) and there are good reasons why . . . read more
Whitepaper: Pricing Agility In General Insurance
Download our latest whitepaper where we explore the current best practice in insurance pricing and give you some guidance about where the industry is about to go next.
DOWNLOAD THE WHITEPAPER
At Consumer Intelligence, we believe that companies who fixate on customer satisfaction will survive and grow. Over the long term they will have lower costs, better staff engagement, greater regulatory compliance and higher profits.