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Could Flexible Insurance Bend Consumer Shopping Behaviour?

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New insight from Consumer Intelligence’s Horizon Scanning practice reveals an increasing trend for flexible policy terms coming from established insurers and Insurtech firms. 

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Insurance Retention Performance: Best And Worst In Class

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Consumer Intelligence tracks customers’ renewal intentions and thus has unique insight into the performance of most of the brands across the general insurance market.

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Amazon Selling Insurance: What Do Consumers Think?

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It’s (almost) official. If media reports are to be believed, Amazon is in the advanced stages of making its long-awaited move into the UK insurance market. According to Reuters, three industry executives have confirmed that they are in talks about joining an Amazon-owned price comparison website (PCW).

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Insurance Pricing As The Dominant Factor In Retention

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It’s appropriate to ask the question, what factors influence a customer’s decision to switch or renew? Price is a significant factor but is it just the actual price being charged or the differential between the previous year’s premium and the renewal premium?

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