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Customer engagement: 5 things every insurer should know

customer engagement index (1)

Customer engagement isn’t just a number of interactions a customer has with their insurance company. It’s more of a connection that goes beyond a transactional relationship. 

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MGAs and new capacity help brokers win back market share

Dual pricing article

Brokers are winning the fight for market share in the fiercely competitive motor market, the latest analysis by Consumer Intelligence reveals.

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Amazon Selling Insurance: What Do Consumers Think?


It’s (almost) official. If media reports are to be believed, Amazon is in the advanced stages of making its long-awaited move into the UK insurance market. According to Reuters, three industry executives have confirmed that they are in talks about joining an Amazon-owned price comparison website (PCW).

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Insurance Pricing As The Dominant Factor In Retention


It’s appropriate to ask the question, what factors influence a customer’s decision to switch or renew? Price is a significant factor but is it just the actual price being charged or the differential between the previous year’s premium and the renewal premium?

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