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What’s driving the market for monthly customers?
Apr 27, 2023 10:52:17 AMOne-in-four drivers pay for their car insurance in monthly instalments, and so do one third of home insurance customers....
Nearly half of pet owners worry about being able to afford their pet
Apr 21, 2023 10:42:17 AMForget 9 out of 10 cats, nearly 9 out of 10 owners of cats and/or dogs think having a pet is getting more expensive - an...
The most competitive insurance brands for electric vehicles
Mar 22, 2023 3:42:44 PMThe number of new electric and hybrid vehicles joining the UK’s roads continues to rise, and accounted for 51.6% of new ...
Do first-time buyers understand insurance?
Mar 22, 2023 3:28:12 PMOf the entirely new outcomes of the new Consumer Duty, tailoring and testing firm communications in order to evidence cu...
Number of motor products reaches all-time high
Feb 23, 2023 12:46:44 PMThe number of brands quoting across PCWs hit an all-time high last year, with new market entrants and tiered offerings m...
How important are your ethics to your customers?
Feb 23, 2023 9:53:46 AMNot all superheroes wear capes… In fact, the people who are really saving the world are arguably just ordinary folk livi...
The home insurance brands dominating UK market share
Jan 26, 2023 12:25:06 PMMarket consolidation, tiered products and changing group positions all came into play in the battle for home insurance c...
Rethinking customer vulnerability
Jan 26, 2023 10:09:35 AMWhen the Consumer Duty goes live in six months’ time, firms will face a new frontier of showing that customers understoo...
Why vulnerable customers should be at the core of your 2023 strategy
Dec 15, 2022 9:50:08 AMNearly three out of ten customers now self-identify as vulnerable – and that rises to four out of ten when Consumer Inte...
Look out for the Amazons
Dec 14, 2022 11:44:29 AMIt’s advice relevant not just to the men of Ancient Greece, but to the insurance industry of today. Because Amazon, not ...
The brands making post-GIPP market motor share gains
Nov 17, 2022 10:50:29 AMChurchill gained the most car insurance customers in the six months to August 2022, our latest momentum results reveal. ...
The shifting competitive position for monthly and annual customers
Oct 20, 2022 11:12:27 AMIf you’re winning customers who want to pay annually, chances are you could be missing out on those who pay in monthly i...
Is online-only the future of insurance?
Oct 20, 2022 10:19:43 AMThe phone rings. Your heart sinks. Your pulse races. It’s either an emergency, a sales call, or you’re just going to hav...
What’s the cut through of the home insurance challenger brands?
Sep 22, 2022 1:35:00 PMThere has been an injection of new brands in the traditionally staid home insurance market this year. Getsafe launched b...
The bumpy rise of the electric vehicle – and the EV insurance policy
Sep 22, 2022 1:29:24 PMDemand for new cars may have been suppressed over the last year by supply chain issues, and inevitably haunted by the co...
Pace of change picks up in home insurance market
Jul 14, 2022 10:57:14 AMA change in pricing strategies prompted by GIPP, the FCA’s pricing reforms that banned price walking, has led to acceler...
How private-equity backed M&A has changed the personal lines landscape
Jul 14, 2022 9:53:54 AMPersonal lines brokers have attracted substantial Private Equity investment in recent years, with strategies to add scal...
Shopping and switching rates fall to a record low
Jun 16, 2022 12:00:04 PMAt Consumer Intelligence, we’ve been following the impact of GIPP on consumer behaviour in our Insurance Behaviour Track...
The private equity backed challengers making waves in personal lines
Jun 16, 2022 11:51:38 AMThere have been a flurry of announcements and activity from the home insurance challengers in recent months. Urban Jungl...
Why essentials products are coming of age
May 19, 2022 10:23:51 AMThe cost of living crisis has been hitting the headlines for months – and it could be hitting insurance soon, too. In Ap...
Which brands are growing in the car insurance market?
May 19, 2022 10:22:29 AMAmongst the biggest upheaval in insurance pricing, opportunities emerge and strategies change. While we often talk about...
Start of the year boost for telematics brands
Apr 20, 2022 1:59:42 PMThe FCA’s pricing reforms spelled opportunity for telematics brands. After driving tests were reinstated in April 2021, ...
The brokers fight back
Apr 20, 2022 1:59:19 PMBrokers are taking the home insurance market by storm. Intermediaries have consistently provided more than half of the t...
What could a combined Markerstudy and BGL look like?
Mar 23, 2022 5:24:00 PMMarkerstudy kicked off the year with the announcement that it would acquire BGL Insurance (BGLi) from BGL Group (its pri...
All change as home premiums jump 9.1% in a month
Mar 23, 2022 2:38:30 PMThe steady price deflation in the home insurance market was promptly reversed in January, with premiums rising by 9.1% b...
Price rises across the board one month into GIPP - but not for the youngest drivers
Feb 24, 2022 12:39:39 PMOne month into the insurance pricing shakeup of a lifetime, and the data is in. In the PCW market, new business prices h...
Price cuts offers fall across all PCWs in January
Feb 24, 2022 12:28:42 PMThe FCA’s pricing remedy has drastically altered the offers and incentives landscape. Its GIPP intervention banned brand...
How brands prepared for GIPP with pricing movements and product tiers
Jan 27, 2022 2:27:22 PMIn the final month of 2021, changes in pricing strategies were already becoming apparent. Before the final curtain fell ...
A festive message from our CEO
Dec 16, 2021 12:33:16 PMAs we approach Christmas, the big freeze is nearly with us, not winter but a change freeze that means that many companie...
Which insurers are turbo charging their electric vehicle share?
Dec 16, 2021 12:19:31 PMElectric vehicle sales are at tipping point. New vehicle registrations have increased so rapidly that more plug-in vehic...
Multi-brand strategy pays off for Admiral in growing van market
Nov 18, 2021 11:56:52 AMJuxtaposed with a subdued car sales, the van market is holding up. Thriving, even. Provisional traffic estimates from th...
The future of offers and incentives
Nov 18, 2021 10:51:26 AMOffers and incentives have become part of the natural landscape of insurance marketing. But research from the FCA earlie...
Panels wax and wane as brokers lose competitive share to direct insurers
Oct 21, 2021 12:34:49 PMChange is afoot in the perennial battle between brokers and direct insurers. In the last 12 months the proportion of dir...
Urban Jungle’s play for first time buyers
Oct 21, 2021 11:50:34 AMUrban Jungle announced a £8m fundraise in June 2021 and with it, big ambitions to expand from renters insurance to build...
Behind the rise and rise of Policy Expert
Sep 23, 2021 2:04:55 PMThe rise of Policy Expert has been a persistent theme in our home insurance momentum reports. Launched in 2011, the prov...
Momentum in home insurance
Sep 23, 2021 1:47:18 PMWe’ve seen unprecedented deflation in the home insurance market, with premiums falling 5.6% and competition for new busi...
Why all that glitters may not be gold in product tiers
Aug 19, 2021 12:22:53 PMThere has been a proliferation of product choice coming from insurance providers over the past two years, and with it a ...
Motor market momentum – change at the top
Aug 19, 2021 12:17:46 PMWe know the motor insurance market is changing fast, and that different brands are reacting in very different ways in an...
After 18 months together, how are LV= and L&G getting on?
Jul 15, 2021 12:39:33 PMLV= and L&G are on quite the journey. Allianz completed both the full acquisition of the LV= general insurance busin...
How Aviva's pricing strategy is paying off
Jul 15, 2021 12:17:43 PMLast June, in a major shift to its distribution strategy, Aviva quietly began a car insurance PCW trial with Confused.co...
Watch your APR if you’re hitting the bar - the high cost of instalments after a wine or two...
Jun 17, 2021 2:05:50 PMMy car insurance came up for renewal, and I happened to get around to looking at it on a Friday night. And what better t...
How contents insurance competition is heating up
Jun 17, 2021 2:01:23 PMAnyone getting a quote for contents only insurance in the last few months would have noticed a couple of keen fresh face...
Atlanta’s growing brand collection
May 20, 2021 12:39:42 PMWithin the last two months Atlanta has announced two acquisitions that will build its car insurance footprint, product b...
Are you a cat, a pig, a sheep or a ferret?
May 20, 2021 11:54:08 AMThere’s little doubt that these are hard times in a soft market for motor insurance brands. We’ve seen the market contra...
How add-on giveaways and pricing reshape brands competitive position
Apr 22, 2021 11:51:57 AMFor something that sounds like an afterthought, add-ons are anything but in the eyes of customers. Some 18% of motor pol...
1 in 4 Brits thinking about a house move after lockdown life
Apr 22, 2021 11:50:40 AMCovid might have slowed down the housing market, but being locked in their homes has left more than a quarter of Brits t...
Telematics reloaded
Mar 25, 2021 2:49:14 PMLockdown presented both unique challenges and opportunities for reinvention of telematics brands. Closed driving test ce...
COVID: A year in review
Mar 25, 2021 11:34:22 AMYesterday lunchtime, Boris Johnson led a minute silence to mark one year of Covid lockdowns and remember the 126,127 peo...
The top momentum moments for home insurance
Feb 25, 2021 2:32:41 PMEveryone might be staying home, but UK home insurance brands haven’t been staying put… There’s been some battling of the...
The latest growers, movers and shakers of the motor market
Jan 28, 2021 1:13:07 PMThere has been change at the top of the highly competitive motor market, with some brands keenly focusing on renewals an...
Direct insurers challenge brokers for market share as panel composition shifts
Jan 28, 2021 1:10:50 PMBrokers have consistently had the edge for the last two years when it comes to providing the cheapest quotes, but change...
Fair’s fair. Or is it? Premium finance in the eye of the beholder
Dec 17, 2020 11:55:34 AMThe FCA has made it abundantly clear that premium finance is integral to Fair Value. In the latest General insurance pri...
All change in contents-only insurance landscape
Dec 17, 2020 11:19:23 AMA challenger to the contents-only insurance market is making big waves in its first full month on a Price Comparison Web...
As trust wanes, what can insurance brands learn from past performance?
Nov 19, 2020 12:05:21 PMTrust matters in insurance for many reasons. A policy is fundamentally a contract of trust and brands which nurture it w...
All the fun of the Fair - the new Fair Value frontier
Nov 19, 2020 10:34:26 AMAll eyes were on dual pricing when the FCA published its radical proposals for general insurance pricing in September. W...