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The home insurance brands dominating UK market share
The home insurance brands dominating UK market share
Jan 26, 2023 12:25:06 PM

Market consolidation, tiered products and changing group positions all came into play in the battle for home insurance c...

Rethinking customer vulnerability
Rethinking customer vulnerability
Jan 26, 2023 10:09:35 AM

When the Consumer Duty goes live in six months’ time, firms will face a new frontier of showing that customers understoo...

Why vulnerable customers should be at the core of your 2023 strategy
Why vulnerable customers should be at the core of your 2023 strategy
Dec 15, 2022 9:50:08 AM

Nearly three out of ten customers now self-identify as vulnerable – and that rises to four out of ten when Consumer Inte...

Look out for the Amazons
Look out for the Amazons
Dec 14, 2022 11:44:29 AM

It’s advice relevant not just to the men of Ancient Greece, but to the insurance industry of today. Because Amazon, not ...

The brands making post-GIPP market motor share gains
The brands making post-GIPP market motor share gains
Nov 17, 2022 10:50:29 AM

Churchill gained the most car insurance customers in the six months to August 2022, our latest momentum results reveal. ...

The shifting competitive position for monthly and annual customers
The shifting competitive position for monthly and annual customers
Oct 20, 2022 11:12:27 AM

If you’re winning customers who want to pay annually, chances are you could be missing out on those who pay in monthly i...

Is online-only the future of insurance?
Is online-only the future of insurance?
Oct 20, 2022 10:19:43 AM

The phone rings. Your heart sinks. Your pulse races. It’s either an emergency, a sales call, or you’re just going to hav...

What’s the cut through of the home insurance challenger brands?
What’s the cut through of the home insurance challenger brands?
Sep 22, 2022 1:35:00 PM

There has been an injection of new brands in the traditionally staid home insurance market this year. Getsafe launched b...

The bumpy rise of the electric vehicle – and the EV insurance policy
The bumpy rise of the electric vehicle – and the EV insurance policy
Sep 22, 2022 1:29:24 PM

Demand for new cars may have been suppressed over the last year by supply chain issues, and inevitably haunted by the co...

Pace of change picks up in home insurance market
Pace of change picks up in home insurance market
Jul 14, 2022 10:57:14 AM

A change in pricing strategies prompted by GIPP, the FCA’s pricing reforms that banned price walking, has led to acceler...