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Insurance Claims: The Moment Of Truth
10/01/19 15:55Most customers won’t have experienced the claims service of a provider, yet ultimately this is the real moment of truth ...
Review Of The Year
14/12/18 18:56As chosen by you, here’s a look at the most viewed, liked and shared articles in 2018. The year started in customary sty...
The Biggest Brands For Motor And Home Insurance
06/12/18 08:38Brand strength is a key influencer in the home and motor insurance market, and our latest brand performance analysis sho...
What Makes A Winning Insurance Brand?
30/11/18 09:49In January this year, unique insights from our Insurance Behaviour Tracker (IBT) revealed the insurance brands that near...
UK Insurers ‘Are Failing Customers Online’
21/11/18 17:11More than four out of five customers say insurers need to raise their tech game Nearly one in four still want to buy pol...
Amazon Selling Insurance: What Do Consumers Think?
28/08/18 16:37It’s (almost) official. If media reports are to be believed, Amazon is in the advanced stages of making its long-awaited...
Five Questions All Insurance Brands Should Be Asking About Their Monthly Instalment Strategies
15/06/18 12:56Motor insurance has become a deflationary market in the last six months and insurers are struggling to make an underwrit...
Are We Underestimating Underinsurance?
08/05/18 17:24A recent report from the ABI, using research from Consumer Intelligence, revealed that one in four households has no con...
The Biggest Brands In UK Insurance
20/04/18 10:23In the digital age, it’s not surprising to see that insurance brands are becoming better known — especially those with d...
One year on from renewal price disclosures: has anything changed?
06/04/18 16:00It’s been a year since the FCA required personal lines brands to display the previous year’s premium on renewal notices ...