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Exciting Insight
Navigating the Coronavirus through the eyes of the consumer
19/03/20 12:51It’s a very strange time to be trying to put together content for our regular newsletter. Our entire team is working rem...
How do motorbike owners choose their insurance provider?
05/03/20 11:44We predicted at the start of the year that niche segments would be of growing interest to insurance brands. With the spo...
Insurance 2025: How can brands survive?
11/07/19 14:18This article is going to make your head hurt, but don’t worry, you aren’t alone. Anything that talks about the future an...
One year on from renewal price disclosures: has anything changed?
06/04/18 16:00It’s been a year since the FCA required personal lines brands to display the previous year’s premium on renewal notices ...
Mitigating The Moment Of Truth: Why Trust Matters More Than Ever
06/04/18 14:57Whether it is the rise of new customer-centric products and propositions, the looming hulk of GDPR, or the good old-fash...
Consumers Remain Sceptical On Whiplash Reform Savings, Believe Premiums Will Rise
29/03/18 13:50Last week the Government unveiled plans to reform whiplash claims in its Civil Liability Bill, predicting an average pre...
Infographic: Digital Insurance vs. Customer Need
31/08/17 14:22It is well known that older demographics are generally slower to adapt to online shopping and customer service experienc...
Fixing The ‘Broken’ Personal Lines Market
11/05/17 15:14Consumer Intelligence made the news this week when our figures on how insurance brands increase prices at renewal were w...
How Much Extra Shopping Around Will The Ogden Rate Changes Cause?
04/05/17 13:56If there’s one certainty about the Ogden rate changes, it’s that premiums will increase sharply. We have already seen th...
The Importance Of Keeping It Real When Testing A New Product Or Service
20/04/17 16:50For many large financial services companies the ability to confidently test a new platform, product or service within a ...