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Instalment Charges: The Highs, The Lows And The Sophisticated
13/06/19 13:37The extra amount that insurers and brokers charge customers who choose to pay for their insurance in instalment matters ...
Walking The Tightrope Between Helping And Harming Consumers
01/05/19 14:49The FCA’s recently voiced concerns about long insurance distribution chains generated attention grabbing headlines such ...
Vulnerable Insurance Customers Under The Spotlight
17/04/19 11:30Over three quarters of insurance customers reveal they struggle to understand information provided by their insurer Howe...
The importance of consumer research
04/04/19 13:12A key service we offer at Consumer Intelligence involves delivering exciting insight through consumer research. We ask o...
Best Performing Insurance Companies As Voted By Consumers
21/03/19 11:41Over the past three months we’ve been revealing the best performing insurance companies that nearly 50,000 consumers fee...
The Top Insurers For Customer Recommendation
07/03/19 14:12At Consumer Intelligence, we ask your customers to rate how likely they would be to recommend your services to friends a...
Customer Satisfaction: The Top 10 Insurers In The UK
21/02/19 08:54It is important to emphasise that customer satisfaction is not influenced by a singular driver — it consists of a combin...
Who Are The 10 Most Trusted Insurance Companies?
07/02/19 12:50Insurance is an industry rooted in building trusting relationships. Customers simply do not want to do business with a b...
UK Insurers Lagging Behind When It Comes To Digital
23/01/19 12:05The UK insurance market is lagging dangerously behind competing markets in Africa, Asia and the US when it comes to prov...
Which Insurance Companies Give The Best Customer Service?
23/01/19 09:08A staggering 90% of UK home and motor insurance customers only interact with their insurer 1-2 times a year, and so for ...