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The Top 10 Brands For Customer Service
01/02/18 14:18For most customers, there will be little contact with their insurer beyond purchase and renewal. It is a challenge for t...
The Top 10 Brands For Claims Satisfaction Revealed
18/01/18 12:21While nobody really wants to be in the position where they need to make a claim, it is the reason insurance ultimately e...
How To Win Customers In 2018
04/01/18 15:33You’ve probably heard it before, but trust me — 2018 will be a pivotal year for our industry. On the one hand, big ticke...
Claims Satisfaction: When It Matters the Most
30/11/17 17:14When choosing insurance cover, customers rely on considerations such as price, cover options and brand. In addition, mos...
Trust Me: How To Be A Winning Brand In 2018
16/11/17 14:07Each year we survey over 24,000 purchasers of insurance to find out not only what their experience was like, but what th...
What Fraud Tells Us About Customer Service
19/10/17 15:49More than one in six consumers would consider committing insurance fraud, our research published in POST magazine showed...
Digital Innovation Doesn't Matter If You Don't Do This
31/08/17 14:24As the digitisation of insurance continues to gather steam, so too does the volume of reports cataloguing the landscape....
Making Customer Experience Count: How To Be A Winner In 2018
29/06/17 14:30This week we have published our report on making customer experience count, giving a rundown of the 2017 Consumer Intell...
The Top 10 Home and Motor Insurance Brands Recommended By Consumers
09/02/17 13:54Customer opinions really do count when it comes to buying insurance. When choosing an insurance provider consumers trust...
Top 10 Home and Motor Insurance Brands For Customer Satisfaction, Voted By Consumers
02/02/17 15:28Customer satisfaction is vital to the success of a business, translating in to customer loyalty and retention. For insur...