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Exciting Insight
The countdown begins... The Consumer Intelligence Awards 2022
09/12/2021, 10:16In just a few week’s time, we will be revealing the UK’s best loved insurance providers, as voted for by consumers thems...
Customer satisfaction: The top rated insurance brands of 2021
18/03/2021, 10:39It cannot be disputed that customer satisfaction, particularly in these times, is a key contributor to business success....
The insurance brands customers are recommending in 2021
03/03/2021, 17:20Customer recommendations are one of the most powerful marketing tools around. With so many options for customers, recomm...
First-rate customer service: The insurance brands to watch in 2021
18/02/2021, 12:12The customer service category in the Consumer Intelligence Awards celebrates the brands getting it right when it comes t...
The insurance brands leading the way in claims satisfaction
04/02/2021, 11:09How a claim is handled is an extremely important part of the insurance experience, and it gives insurers a chance to pro...
The most trusted insurance brands of 2021
21/01/2021, 13:06The insurance industry has faced several challenges in the last 12 months. The most significant being the Coronavirus pa...
Who’s laughing now?
07/01/2021, 13:59The last year has been like no other. Don’t worry, I won’t go on about it as we are all sick of hearing the clichés and ...
The top ten insurance brands for customer recommendation
19/03/2020, 12:53Every year we survey nearly 50,000 home and motor insurance customers through our Insurance Behaviour Tracker (IBT) to f...
Which insurers are rated highest for claims satisfaction?
05/03/2020, 11:08We are excited to announce the ten insurers who have been rated highest for claims satisfaction in the Consumer Intellig...
The UK’s best insurers for customer satisfaction
20/02/2020, 14:23At Consumer Intelligence, we ask over 48,000 insurance customers to rate their level of customer satisfaction with their...