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Exciting Insight
Widening the lens to examine offers, incentives and add on pricing
20/08/20 13:52Benchmarking premiums against peers is a core part of remaining competitive and understanding your place in the market. ...
Infographic: Measuring your Net Promoter Score to improve new business and retention
06/08/20 14:25How likely your customers are to recommend you to their friends and family could make all the difference at the point of...
Minority of Brits determined to travel despite quarantine restrictions
06/08/20 13:53The number of people who have booked or planned an overseas holiday this summer is low - but it hasn't dropped drastical...
Looking beyond lockdown. Where now for car, home and travel insurance?
28/05/20 15:07Covid-19 has changed how people live, work, feel and think. All the assumptions the insurance industry made about risk a...
Number of vulnerable customers doubles in wake of coronavirus
14/05/20 14:20The number of Brits who identify as vulnerable customers has doubled in a year as the coronavirus crisis sent concerns a...
The great rebate debate: what do your customers want from your brand?
30/04/20 14:24A welcome announcement for their customers last week, Admiral kicked off Monday morning with news it would return £25 to...
Insurance sector at the bottom of the coronavirus communication rankings
16/04/20 14:25Insurance providers remain at the bottom of the list for contacting their customers about the coronavirus pandemic. New ...
Crisis communications and coronavirus
16/04/20 14:08Many insurance brands have got into the habit of only communicating with customers at renewal or at the point of claim. ...
How coronavirus is affecting car insurance
02/04/20 16:55We look at the affect coronavirus is having across the motor insurance focusing on renewals, motor trade, telematics, ne...
Navigating the Coronavirus through the eyes of the consumer
19/03/20 12:51It’s a very strange time to be trying to put together content for our regular newsletter. Our entire team is working rem...