Read up on
Exciting Insight
Number of vulnerable customers doubles in wake of coronavirus
14/05/20 14:20The number of Brits who identify as vulnerable customers has doubled in a year as the coronavirus crisis sent concerns a...
The Six Ps Of User Experience And Why It Matters
14/05/20 14:04There’s no doubt that once the dust settles after the coronavirus pandemic the insurance market will look very different...
The great rebate debate: what do your customers want from your brand?
30/04/20 14:24A welcome announcement for their customers last week, Admiral kicked off Monday morning with news it would return £25 to...
Van insurance premiums reach record highs
30/04/20 11:55Van insurance premiums reached a record £1,881 last month, the latest analysis from insurance market experts Consumer In...
Insurance sector at the bottom of the coronavirus communication rankings
16/04/20 14:25Insurance providers remain at the bottom of the list for contacting their customers about the coronavirus pandemic. New ...
Crisis communications and coronavirus
16/04/20 14:08Many insurance brands have got into the habit of only communicating with customers at renewal or at the point of claim. ...
Is there still a market for travel insurance?
02/04/20 16:59If there’s one things insurers crave, it’s clarity. And the travel industry got just that when the government advised ag...
How coronavirus is affecting car insurance
02/04/20 16:55We look at the affect coronavirus is having across the motor insurance focusing on renewals, motor trade, telematics, ne...
UK motor premiums continue to rise amidst COVID-19 pandemic
02/04/20 14:45The average motor premium is now 5.5% higher than 12 months ago In the last three months alone, prices have increased 2....
The top ten insurance brands for customer recommendation
19/03/20 12:53Every year we survey nearly 50,000 home and motor insurance customers through our Insurance Behaviour Tracker (IBT) to f...