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Exciting Insight
What you need to know about your customers’ shopping journeys
09/07/20 14:43Purchase channels matter to any insurance brand that wants to be wise with where it focuses its time and money in custom...
As lockdown lifts, how has driving and car insurance changed?
09/07/20 14:13Everyone’s lockdown experience is unique, complex and multi-faceted. Some have enjoyed time at home. Others have suffere...
The fastest growing motor insurance brands
09/07/20 14:01Hastings and Churchill displayed the highest growth in market share in the second half of 2019, the latest momentum figu...
The credit paradox – risk caution vs vulnerable support
25/06/20 12:09The FCA has proved itself to be surprisingly agile responding to the Covid-19 pandemic, but there’s a paradox on the hor...
Motor premiums u-turn in the wake of COVID-19
25/06/20 10:19Overall average premiums increased by 2.7% in the past 12 months However, in the last 3 months, average premiums have fa...
The subdued normal – the good, the bad, and the looming
11/06/20 14:19Everywhere you look, there’s talk of the ‘new normal’ we’ve achieved, after the first weeks of extreme uncertainty that ...
Infographic: Getting Under the Bonnet of Customer Experience
11/06/20 13:47The interactions that customers have with your insurance brand, from online purchases, calls, claims and renewals all co...
Looking beyond lockdown. Where now for car, home and travel insurance?
28/05/20 15:07Covid-19 has changed how people live, work, feel and think. All the assumptions the insurance industry made about risk a...
Infographic: what every brand manager needs to know about renewals
28/05/20 15:06Every year some 80% of drivers shop around for car insurance when it’s time to renew their annual policy. Just over half...
Homeowners Consider Cancelling Insurance Cover As Financial Strain Mounts
28/05/20 15:03• 14% of people are considering cancelling their contents insurance given they are now mainly based at home • 11% are th...