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The credit paradox – risk caution vs vulnerable support
25/06/20 12:09The FCA has proved itself to be surprisingly agile responding to the Covid-19 pandemic, but there’s a paradox on the hor...
Motor premiums u-turn in the wake of COVID-19
25/06/20 10:19Overall average premiums increased by 2.7% in the past 12 months However, in the last 3 months, average premiums have fa...
The subdued normal – the good, the bad, and the looming
11/06/20 14:19Everywhere you look, there’s talk of the ‘new normal’ we’ve achieved, after the first weeks of extreme uncertainty that ...
Infographic: Getting Under the Bonnet of Customer Experience
11/06/20 13:47The interactions that customers have with your insurance brand, from online purchases, calls, claims and renewals all co...
Looking beyond lockdown. Where now for car, home and travel insurance?
28/05/20 15:07Covid-19 has changed how people live, work, feel and think. All the assumptions the insurance industry made about risk a...
Infographic: what every brand manager needs to know about renewals
28/05/20 15:06Every year some 80% of drivers shop around for car insurance when it’s time to renew their annual policy. Just over half...
Homeowners Consider Cancelling Insurance Cover As Financial Strain Mounts
28/05/20 15:03• 14% of people are considering cancelling their contents insurance given they are now mainly based at home • 11% are th...
Number of vulnerable customers doubles in wake of coronavirus
14/05/20 14:20The number of Brits who identify as vulnerable customers has doubled in a year as the coronavirus crisis sent concerns a...
The Six Ps Of User Experience And Why It Matters
14/05/20 14:04There’s no doubt that once the dust settles after the coronavirus pandemic the insurance market will look very different...
The great rebate debate: what do your customers want from your brand?
30/04/20 14:24A welcome announcement for their customers last week, Admiral kicked off Monday morning with news it would return £25 to...