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How different firms do credit
17/09/20 11:50Not all credit is equal. Not all credit strategies are equal. In fact, not all credit has any strategy behind it at all…...
How Admiral's £25 refund won hearts, minds, and renewals
17/09/20 11:35Admiral’s move to automatically give motor customers back £25 during lockdown has been handsomely rewarded by a surge in...
Could affordability concerns among motorists drive change in purchasing behaviour?
17/09/20 11:19Since the beginning of lockdown, we have been tracking how consumers have been impacted by the COVID-19 pandemic and the...
Fewer Claims Result In Lower Insurance Premiums For UK Home Owners
03/09/20 14:11The average home insurance policy has fallen 0.3% in the last three months – resulting from fewer claims due to people s...
Where could Aviva look for its renewed focus on competitiveness?
03/09/20 13:51Aviva has exited broker panels and is preparing to roll out more products on PCWs. As a new CEO takes the helm, Mike Mis...
The 6 hard instalments questions you need to be asking now
03/09/20 13:00Instalments are going to become a big issue for motor insurers in 2020, and beyond. In a volatile market and against a b...
Widening the lens to examine offers, incentives and add on pricing
20/08/20 13:52Benchmarking premiums against peers is a core part of remaining competitive and understanding your place in the market. ...
Infographic: Measuring your Net Promoter Score to improve new business and retention
06/08/20 14:25How likely your customers are to recommend you to their friends and family could make all the difference at the point of...
Minority of Brits determined to travel despite quarantine restrictions
06/08/20 13:53The number of people who have booked or planned an overseas holiday this summer is low - but it hasn't dropped drastical...
COVID-19 puts van insurance premiums into reverse
06/08/20 12:14Insurance premiums for van drivers have dropped an average of 2.3% in the last three months, according to the latest fig...