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Creating choice through product tiering and brand differentiation
Creating choice through product tiering and brand differentiation
12/12/19 10:10

The motivations of consumers shopping for car insurance vary drastically. As a result, giving targeted consumers a range...

The Power Of Brand Portfolios In Aggregator Markets
The Power Of Brand Portfolios In Aggregator Markets
28/11/19 11:24

As a car insurance provider trying to win new customers you’re operating in a fiercely competitive marketplace. Especial...

Auto-renewals: Insurance rip-off or convenient safety net?
Auto-renewals: Insurance rip-off or convenient safety net?
14/11/19 11:49

The FCA has suggested that it might ban auto-renewals in an attempt to stop insurers price walking customers. While insu...

The UK’s fastest growing motor insurance brands
The UK’s fastest growing motor insurance brands
31/10/19 12:00

LV= gained the most market share in the first half of this year, according to Consumer Intelligence’s latest momentum tr...

The importance of telephone manner in car insurance customer engagement
The importance of telephone manner in car insurance customer engagement
17/10/19 12:35

The FCA’s interim report of its market study into car and home insurance pricing estimated that car and home insurers sp...

The unaffordable high excesses behind top ranking car insurance quotes
The unaffordable high excesses behind top ranking car insurance quotes
17/10/19 12:13

Consumers are being offered insurance products with higher excesses than they could comfortably afford to pay, our lates...

Do you know how many vulnerable customers you have? You should
Do you know how many vulnerable customers you have? You should
08/08/19 14:06

One size doesn’t fit all when it comes to treating customers fairly. The Financial Conduct Authority (FCA) has made clea...

Car Insurance Premiums Coast Amid Brexit Uncertainty
Car Insurance Premiums Coast Amid Brexit Uncertainty
27/06/19 13:22

Average motor premiums drop a steady 0.2% in a year   Under-25 drivers saw the biggest falls to their car insurance (-5....

Instalment Charges: The Highs, The Lows And The Sophisticated
Instalment Charges: The Highs, The Lows And The Sophisticated
13/06/19 13:37

The extra amount that insurers and brokers charge customers who choose to pay for their insurance in instalment matters ...

Biggest Brands In The Home And Motor Insurance Market
Biggest Brands In The Home And Motor Insurance Market
30/05/19 09:59

When it comes to the home and motor insurance market, brand strength remains to be a key player.    Our Insurance Behavi...