Read up on
Exciting Insight
The importance of telephone manner in car insurance customer engagement
17/10/19 12:35The FCA’s interim report of its market study into car and home insurance pricing estimated that car and home insurers sp...
The unaffordable high excesses behind top ranking car insurance quotes
17/10/19 12:13Consumers are being offered insurance products with higher excesses than they could comfortably afford to pay, our lates...
Do you know how many vulnerable customers you have? You should
08/08/19 14:06One size doesn’t fit all when it comes to treating customers fairly. The Financial Conduct Authority (FCA) has made clea...
Car Insurance Premiums Coast Amid Brexit Uncertainty
27/06/19 13:22Average motor premiums drop a steady 0.2% in a year Under-25 drivers saw the biggest falls to their car insurance (-5.9%...
Instalment Charges: The Highs, The Lows And The Sophisticated
13/06/19 13:37The extra amount that insurers and brokers charge customers who choose to pay for their insurance in instalment matters ...
Biggest Brands In The Home And Motor Insurance Market
30/05/19 09:59When it comes to the home and motor insurance market, brand strength remains to be a key player. Our Insurance Behaviour...
Customer Engagement: 5 Things Every Insurance Company Should Know
01/05/19 14:51Customer engagement isn’t just a number of interactions a customer has with their insurance company. It’s more of a conn...
Brexit Uncertainty Could Drive Continued Car Insurance Price Rises
21/03/19 11:45Average motor premiums drop 6.7% in a year but are now rising Brexit uncertainty could be a driver behind a recent uptic...
Car Insurance Price Cuts Are Going Into Reverse
24/12/18 09:19Average prices drop 8.5% in a year but start to edge up Telematics policies are helping drivers control costs Car insura...
Review Of The Year
14/12/18 18:56As chosen by you, here’s a look at the most viewed, liked and shared articles in 2018. The year started in customary sty...