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Our five most popular articles of 2021
22/12/21 10:22For the insurance industry, this past 12 months has been something of a rollercoaster. With big changes coming into forc...
Bye BI verdict, hello hard work...
21/01/21 10:17It will have been impossible to miss that last week the Supreme Court ruled largely in favour of policyholders in the fi...
2021: The year of the consumer
07/01/21 14:30With all the changes that are going on both within the wider political and economic world and the regulatory and governa...
Our top five most popular blogs of 2020
22/12/20 11:25As we near the end of a year that has been like no other, it's a time for not just relaxation, but reflection too. That'...
Extreme redistribution
12/11/20 12:086.5 million people could face financial difficulties as a result of the car and home insurance price rises set to be ush...
Do consumers know it’s Christmas time at all?
11/11/20 15:15Christmas 2020 is going to look, at the very least, a little different. By any standards, it’s been one hell of a year. ...
The subdued normal – the good, the bad, and the looming
11/06/20 14:19Everywhere you look, there’s talk of the ‘new normal’ we’ve achieved, after the first weeks of extreme uncertainty that ...
Infographic: Getting Under the Bonnet of Customer Experience
11/06/20 13:47The interactions that customers have with your insurance brand, from online purchases, calls, claims and renewals all co...
The Six Ps Of User Experience And Why It Matters
14/05/20 14:04There’s no doubt that once the dust settles after the coronavirus pandemic the insurance market will look very different...
Home Customer Engagement Index Scores Revealed
12/12/19 10:36Consumer Intelligence can today reveal the home insurance brands with the highest customer engagement – and prove the co...