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Our five most popular articles of 2021
Bye BI verdict, hello hard work...
2021: The year of the consumer
Our top five most popular blogs of 2020
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Do consumers know it’s Christmas time at all?
The subdued normal – the good, the bad, and the looming
Everywhere you look, there’s talk of the ‘new normal’ we’ve achieved, after the first weeks of extreme uncertainty that ...
Infographic: Getting Under the Bonnet of Customer Experience
The interactions that customers have with your insurance brand, from online purchases, calls, claims and renewals all co...