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Our five most popular articles of 2021
Our five most popular articles of 2021
22/12/21 10:22

For the insurance industry, this past 12 months has been something of a rollercoaster. With big changes coming into forc...

Bye BI verdict, hello hard work...
Bye BI verdict, hello hard work...
21/01/21 10:17

It will have been impossible to miss that last week the Supreme Court ruled largely in favour of policyholders in the fi...

2021: The year of the consumer
2021: The year of the consumer
07/01/21 14:30

With all the changes that are going on both within the wider political and economic world and the regulatory and governa...

Our top five most popular blogs of 2020
Our top five most popular blogs of 2020
22/12/20 11:25

As we near the end of a year that has been like no other, it's a time for not just relaxation, but reflection too. That'...

Extreme redistribution
Extreme redistribution
12/11/20 12:08

6.5 million people could face financial difficulties as a result of the car and home insurance price rises set to be ush...

Help shape our next webinar
Help shape our next webinar
12/11/20 11:39

Take part in our survey to help determine the topic of our upcoming webinar. For every survey response we will donate £1...

Do consumers know it’s Christmas time at all?
Do consumers know it’s Christmas time at all?
11/11/20 15:15

Christmas 2020 is going to look, at the very least, a little different.     By any standards, it’s been one hell of a ye...

The subdued normal – the good, the bad, and the looming
The subdued normal – the good, the bad, and the looming
11/06/20 14:19

Everywhere you look, there’s talk of the ‘new normal’ we’ve achieved, after the first weeks of extreme uncertainty that ...

Infographic: Getting Under the Bonnet of Customer Experience
Infographic: Getting Under the Bonnet of Customer Experience
11/06/20 13:47

The interactions that customers have with your insurance brand, from online purchases, calls, claims and renewals all co...

The Six Ps Of User Experience And Why It Matters
The Six Ps Of User Experience And Why It Matters
14/05/20 14:04

There’s no doubt that once the dust settles after the coronavirus pandemic the insurance market will look very different...