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Telematics policies fall in lockdown
15/10/20 12:13A perfect storm of cancelled driving tests, the challenges of black box installation during lockdown and a push by pay-a...
How different firms do credit
17/09/20 11:50Not all credit is equal. Not all credit strategies are equal. In fact, not all credit has any strategy behind it at all…...
The 6 hard instalments questions you need to be asking now
03/09/20 13:00Instalments are going to become a big issue for motor insurers in 2020, and beyond. In a volatile market and against a b...
Widening the lens to examine offers, incentives and add on pricing
20/08/20 13:52Benchmarking premiums against peers is a core part of remaining competitive and understanding your place in the market. ...
Infographic: Measuring your Net Promoter Score to improve new business and retention
06/08/20 14:25How likely your customers are to recommend you to their friends and family could make all the difference at the point of...
What you need to know about your customers’ shopping journeys
09/07/20 14:43Purchase channels matter to any insurance brand that wants to be wise with where it focuses its time and money in custom...
Infographic: Getting Under the Bonnet of Customer Experience
11/06/20 13:47The interactions that customers have with your insurance brand, from online purchases, calls, claims and renewals all co...
Infographic: what every brand manager needs to know about renewals
28/05/20 15:06Every year some 80% of drivers shop around for car insurance when it’s time to renew their annual policy. Just over half...
Direct travel insurers cut prices – but have some way to go to close PCW gap
12/12/19 09:57The cost of annual travel insurance has risen on Price Comparison Websites but fallen on Direct channels according to Co...
Why should insurance companies adopt price optimisation?
05/09/19 12:10Most insurers will spend a big chunk of their budget on brand, marketing, product development and sales, but given the i...