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The insurance brands delivering the best customer service
16/02/22 15:25Customer service isn’t just about having polite and courteous conversations with telephone representatives. Let’s face i...
Could reviews be the next competitive front for general insurance?
16/02/22 15:14With GIPP bringing the prospect of fairer, flatter pricing across the market – general insurance products are going to h...
Customer satisfaction: The top ten insurers of 2022
03/02/22 12:25A word that comes up frequently in the world of customer satisfaction is ‘consistency’. It’s not enough to receive adequ...
Premium deflation slows for van insurance
03/02/22 12:09Average van insurance premiums fall 4% in 12 months to December 2021 Deflation slowed in last quarter of 2021, with aver...
Cohesion or chaos? The £4bn question in personal lines pricing
03/02/22 12:00The FCA’s intervention on home and motor pricing has been the biggest upheaval in the industry in decades as firms have ...
60% of Brits are back in the travel saddle
20/01/22 11:47Holidays are making a comeback with 3 in 5 people either booked to go on holiday, or planning to book a holiday in 2022,...
Trust in insurance: Which brands have consumers’ confidence?
20/01/22 11:35Trust is the foundation on which all good relationships are built – and the relationship between insurance provider and ...
2022 Consumer Intelligence Awards winners revealed
06/01/22 14:25The wait is finally over. The winners of the 2022 Consumer Intelligence Awards have been revealed. Using Insurance Behav...
Pricing lessons from retailers for insurance brands
06/01/22 13:55One of the greatest conundrums at the heart of an insurance pricing manager is not knowing what your competitors are doi...
Predicting 2022
06/01/22 13:50It has never been easier to predict what will happen in the year ahead for the general insurance market. In fact, I can ...