Read up on

Exciting Insight

Cost-of-living set to make yet more customers vulnerable
Cost-of-living set to make yet more customers vulnerable
04/01/23 15:09

The Financial Conduct Authority (FCA) identifies vulnerable customers through a combination of age, socio-economic group...

2023 Predictions from Ian Hughes
2023 Predictions from Ian Hughes
04/01/23 15:09

After a year like 2022, with volatility, uncertainty, complexity and ambiguity (VUCA) all around you, 2023 is going to b...

Bye BI verdict, hello hard work...
Bye BI verdict, hello hard work...
21/01/21 10:17

It will have been impossible to miss that last week the Supreme Court ruled largely in favour of policyholders in the fi...

2021: The year of the consumer
2021: The year of the consumer
07/01/21 14:30

With all the changes that are going on both within the wider political and economic world and the regulatory and governa...

The credit paradox – risk caution vs vulnerable support
The credit paradox – risk caution vs vulnerable support
25/06/20 12:09

The FCA has proved itself to be surprisingly agile responding to the Covid-19 pandemic, but there’s a paradox on the hor...

Number of vulnerable customers doubles in wake of coronavirus
Number of vulnerable customers doubles in wake of coronavirus
14/05/20 14:20

The number of Brits who identify as vulnerable customers has doubled in a year as the coronavirus crisis sent concerns a...

The Six Ps Of User Experience And Why It Matters
The Six Ps Of User Experience And Why It Matters
14/05/20 14:04

There’s no doubt that once the dust settles after the coronavirus pandemic the insurance market will look very different...