Read up on
Exciting Insight
Cost-of-living set to make yet more customers vulnerable
04/01/23 15:09The Financial Conduct Authority (FCA) identifies vulnerable customers through a combination of age, socio-economic group...
2023 Predictions from Ian Hughes
04/01/23 15:09After a year like 2022, with volatility, uncertainty, complexity and ambiguity (VUCA) all around you, 2023 is going to b...
Bye BI verdict, hello hard work...
21/01/21 10:17It will have been impossible to miss that last week the Supreme Court ruled largely in favour of policyholders in the fi...
2021: The year of the consumer
07/01/21 14:30With all the changes that are going on both within the wider political and economic world and the regulatory and governa...
The credit paradox – risk caution vs vulnerable support
25/06/20 12:09The FCA has proved itself to be surprisingly agile responding to the Covid-19 pandemic, but there’s a paradox on the hor...
Number of vulnerable customers doubles in wake of coronavirus
14/05/20 14:20The number of Brits who identify as vulnerable customers has doubled in a year as the coronavirus crisis sent concerns a...
The Six Ps Of User Experience And Why It Matters
14/05/20 14:04There’s no doubt that once the dust settles after the coronavirus pandemic the insurance market will look very different...