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Bye BI verdict, hello hard work...
Bye BI verdict, hello hard work...
21/01/21 10:17

It will have been impossible to miss that last week the Supreme Court ruled largely in favour of policyholders in the fi...

2021: The year of the consumer
2021: The year of the consumer
07/01/21 14:30

With all the changes that are going on both within the wider political and economic world and the regulatory and governa...

The credit paradox – risk caution vs vulnerable support
The credit paradox – risk caution vs vulnerable support
25/06/20 12:09

The FCA has proved itself to be surprisingly agile responding to the Covid-19 pandemic, but there’s a paradox on the hor...

Number of vulnerable customers doubles in wake of coronavirus
Number of vulnerable customers doubles in wake of coronavirus
14/05/20 14:20

The number of Brits who identify as vulnerable customers has doubled in a year as the coronavirus crisis sent concerns a...

The Six Ps Of User Experience And Why It Matters
The Six Ps Of User Experience And Why It Matters
14/05/20 14:04

There’s no doubt that once the dust settles after the coronavirus pandemic the insurance market will look very different...