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Infographic: what every brand manager needs to know about renewals
28/05/20 15:06Every year some 80% of drivers shop around for car insurance when it’s time to renew their annual policy. Just over half...
Launch of customer engagement index to measure business growth potential for motor insurers
16/05/19 12:00Motor insurance brands can now compare customer engagement performance to their competitors, following the launch of a n...
Customer Engagement: 5 Things Every Insurance Company Should Know
01/05/19 14:51Customer engagement isn’t just a number of interactions a customer has with their insurance company. It’s more of a conn...
Who Has Improved The Most At Customer Retention In Home Insurance?
18/04/19 12:30Using a unique blend of insights from our Insurance Behaviour Tracker (IBT), we have the ability to track customers’ ren...
Retention Of Younger And Older Drivers. How Does Your Brand Measure Up?
21/02/19 13:37At Consumer Intelligence, we are calling 2019 'The Year of Retention'. Brands are realising that winning at renewal is a...
Is There Commercial Value In Good Customer Retention?
21/11/18 17:13Using a unique blend of insights from our Insurance Behaviour Tracker (IBT), we have the ability to track customers’ ren...
Can The FCA Stop Insurance Pricing’s Vicious Circle?
07/11/18 08:17Nearly 18 months after requiring brands to prompt customers to shop around at renewal, the Financial Conduct Authority (...
What Differentiates The Brands That Win At Retention?
05/11/18 16:14Insurers recognise that growth for individual brands must primarily come from taking market share from other competitors...
The Relationship Between Renewal Premium Change And Retention Rate
19/10/18 17:39Using unique insights from our Insurance Behaviour Tracker (IBT), we have been able to determine that profitable growth ...
Insurance Pricing As The Dominant Factor In Retention
08/10/18 17:01It’s appropriate to ask the question, what factors influence a customer’s decision to switch or renew? Price is a signif...