Banking blog
Bank Communication during COVID-19: Helping customers get the message
30 Apr 2020, 14:49:48Britain’s banks are communicating extensively during Covid-19, but customers aren’t always getting the message. Our cons...
The coronavirus effect: How is consumer behaviour changing?
2 Apr 2020, 16:28:35At Consumer Intelligence, we’ve been talking to consumers to find out how they have been impacted so far by the global p...
Coronavirus: How are bank customers judging the response?
2 Apr 2020, 15:59:47The coronavirus crisis has left many people worried about their finances, while branch closures mean that vulnerable cus...
Libra: The Facebook revolution that the public doesn’t want
4 Jul 2019, 13:09:00Most British consumers are suspicious of social media companies, and would be unhappy to trust them with their banking d...
Contactless Cards, The Risk We Are Prepared To Take
28 Feb 2019, 14:37:01Over a decade on from the introduction of contactless payment, British households are still suspicious about the safety ...
Ten Banking Predictions For 2019
30 Jan 2019, 16:55:01The beginning of 2019 must stand out in recent history as a year that will be particularly hard to call. Between Brexit ...
Why The Facebook Bank May Be Some Years Away
20 Dec 2018, 12:14:50Offering financial services might seem an obvious next step for social media giants, particularly given the advent of Op...
Branching Out? What Next For Britain’s Banks?
29 Nov 2018, 13:47:31The way we bank may be changing fast, but customers continue to visit their bank branches in large numbers, Consumer Int...
Large Denomination Notes, A Traveller’s Conundrum
25 Oct 2018, 08:56:49If you’ve ever tried to spend a £50 note in the UK, you will be no stranger to the suspicion of retailers. The largest n...
How We Bank Today — It’s Still All About Trust
24 Oct 2018, 17:58:12Despite the image of fickle Millennials who change their bank as often as they change their avocado-on-toast provider, B...