Banking blog
Bank Communication during COVID-19: Helping customers get the message
30-Apr-2020 14:49:48Britain’s banks are communicating extensively during Covid-19, but customers aren’t always getting the message. Our cons...
The coronavirus effect: How is consumer behaviour changing?
02-Apr-2020 16:28:35At Consumer Intelligence, we’ve been talking to consumers to find out how they have been impacted so far by the global p...
Coronavirus: How are bank customers judging the response?
02-Apr-2020 15:59:47The coronavirus crisis has left many people worried about their finances, while branch closures mean that vulnerable cus...
Libra: The Facebook revolution that the public doesn’t want
04-Jul-2019 13:09:00Most British consumers are suspicious of social media companies, and would be unhappy to trust them with their banking d...
Contactless Cards, The Risk We Are Prepared To Take
28-Feb-2019 14:37:01Over a decade on from the introduction of contactless payment, British households are still suspicious about the safety ...
Ten Banking Predictions For 2019
30-Jan-2019 16:55:01The beginning of 2019 must stand out in recent history as a year that will be particularly hard to call. Between Brexit ...
Why The Facebook Bank May Be Some Years Away
20-Dec-2018 12:14:50Offering financial services might seem an obvious next step for social media giants, particularly given the advent of Op...
Branching Out? What Next For Britain’s Banks?
29-Nov-2018 13:47:31The way we bank may be changing fast, but customers continue to visit their bank branches in large numbers, Consumer Int...
Large Denomination Notes, A Traveller’s Conundrum
25-Oct-2018 08:56:49If you’ve ever tried to spend a £50 note in the UK, you will be no stranger to the suspicion of retailers. The largest n...
How We Bank Today — It’s Still All About Trust
24-Oct-2018 17:58:12Despite the image of fickle Millennials who change their bank as often as they change their avocado-on-toast provider, B...