Bank Communication during COVID-19: Helping customers get the message
Bank Communication during COVID-19: Helping customers get the message
30-Apr-2020 14:49:48

Britain’s banks are communicating extensively during Covid-19, but customers aren’t always getting the message. Our cons...

The coronavirus effect: How is consumer behaviour changing?
The coronavirus effect: How is consumer behaviour changing?
02-Apr-2020 16:28:35

At Consumer Intelligence, we’ve been talking to consumers to find out how they have been impacted so far by the global p...

Coronavirus: How are bank customers judging the response?
Coronavirus: How are bank customers judging the response?
02-Apr-2020 15:59:47

The coronavirus crisis has left many people worried about their finances, while branch closures mean that vulnerable cus...

Libra: The Facebook revolution that the public doesn’t want
Libra: The Facebook revolution that the public doesn’t want
04-Jul-2019 13:09:00

  Most British consumers are suspicious of social media companies, and would be unhappy to trust them with their banking...

Contactless Cards, The Risk We Are Prepared To Take
Contactless Cards, The Risk We Are Prepared To Take
28-Feb-2019 14:37:01

Over a decade on from the introduction of contactless payment, British households are still suspicious about the safety ...

Ten Banking Predictions For 2019
Ten Banking Predictions For 2019
30-Jan-2019 16:55:01

The beginning of 2019 must stand out in recent history as a year that will be particularly hard to call. Between Brexit ...

Why The Facebook Bank May Be Some Years Away
Why The Facebook Bank May Be Some Years Away
20-Dec-2018 12:14:50

Offering financial services might seem an obvious next step for social media giants, particularly given the advent of Op...

Branching Out? What Next For Britain’s Banks?
Branching Out? What Next For Britain’s Banks?
29-Nov-2018 13:47:31

The way we bank may be changing fast, but customers continue to visit their bank branches in large numbers, Consumer Int...

Large Denomination Notes, A Traveller’s Conundrum
Large Denomination Notes, A Traveller’s Conundrum
25-Oct-2018 08:56:49

If you’ve ever tried to spend a £50 note in the UK, you will be no stranger to the suspicion of retailers. The largest n...

How We Bank Today — It’s Still All About Trust
How We Bank Today — It’s Still All About Trust
24-Oct-2018 17:58:12

Despite the image of fickle Millennials who change their bank as often as they change their avocado-on-toast provider, B...