Read up on
Exciting Insight
Aviva now the biggest growing car insurance brand
26/05/22 11:38Aviva was the biggest growing car insurance brand in the six months to 31 March 2022, our latest momentum data shows. Co...
Pricing agility in a GIPP world
12/05/22 11:39Ten years ago, agility wasn’t a word heard much in the context of insurance, let alone pricing. Prices themselves may ha...
9 things we learnt from the pet webinar
31/03/22 12:361. The market is dominated by just a few brands Unlike the home and motor market, the pet insurance market is dominated ...
Highly recommended: The insurers that customers love most in 2022
17/03/22 10:37We all take notice of reviews, right? Whether you’re looking for a new place to order from on a food delivery app, scrol...
These insurers are ahead of the pack for claims satisfaction in 2022
02/03/22 16:44Filing a claim to your insurance provider isn’t particularly fun. It usually comes hand in hand with a few familiar feel...
The insurance brands delivering the best customer service
16/02/22 15:25Customer service isn’t just about having polite and courteous conversations with telephone representatives. Let’s face i...
Customer satisfaction: The top ten insurers of 2022
03/02/22 12:25A word that comes up frequently in the world of customer satisfaction is ‘consistency’. It’s not enough to receive adequ...
Trust in insurance: Which brands have consumers’ confidence?
20/01/22 11:35Trust is the foundation on which all good relationships are built – and the relationship between insurance provider and ...
2022 Consumer Intelligence Awards winners revealed
06/01/22 14:25The wait is finally over. The winners of the 2022 Consumer Intelligence Awards have been revealed. Using Insurance Behav...
Our five most popular articles of 2021
22/12/21 10:22For the insurance industry, this past 12 months has been something of a rollercoaster. With big changes coming into forc...