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Pricing agility in a GIPP world
Pricing agility in a GIPP world
12/05/22 11:39

Ten years ago, agility wasn’t a word heard much in the context of insurance, let alone pricing. Prices themselves may ha...

9 things we learnt from the pet webinar
9 things we learnt from the pet webinar
31/03/22 12:36

1. The market is dominated by just a few brands Unlike the home and motor market, the pet insurance market is dominated ...

Highly recommended: The insurers that customers love most in 2022
Highly recommended: The insurers that customers love most in 2022
17/03/22 10:37

We all take notice of reviews, right? Whether you’re looking for a new place to order from on a food delivery app, scrol...

These insurers are ahead of the pack for claims satisfaction in 2022
These insurers are ahead of the pack for claims satisfaction in 2022
02/03/22 16:44

Filing a claim to your insurance provider isn’t particularly fun. It usually comes hand in hand with a few familiar feel...

The insurance brands delivering the best customer service
The insurance brands delivering the best customer service
16/02/22 15:25

Customer service isn’t just about having polite and courteous conversations with telephone representatives. Let’s face i...

Customer satisfaction: The top ten insurers of 2022
Customer satisfaction: The top ten insurers of 2022
03/02/22 12:25

A word that comes up frequently in the world of customer satisfaction is ‘consistency’. It’s not enough to receive adequ...

Trust in insurance: Which brands have consumers’ confidence?
Trust in insurance: Which brands have consumers’ confidence?
20/01/22 11:35

Trust is the foundation on which all good relationships are built – and the relationship between insurance provider and ...

2022 Consumer Intelligence Awards winners revealed
2022 Consumer Intelligence Awards winners revealed
06/01/22 14:25

The wait is finally over. The winners of the 2022 Consumer Intelligence Awards have been revealed. Using Insurance Behav...

Our five most popular articles of 2021
Our five most popular articles of 2021
22/12/21 10:22

For the insurance industry, this past 12 months has been something of a rollercoaster. With big changes coming into forc...

The countdown begins... The Consumer Intelligence Awards 2022
The countdown begins... The Consumer Intelligence Awards 2022
09/12/21 10:16

In just a few week’s time, we will be revealing the UK’s best loved insurance providers, as voted for by consumers thems...