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Financial relief for households as cost of home insurance falls
23/09/22 15:10The average cost of a new home insurance policy dropped 5.6% in the last three months Smaller new business volumes promo...
Holidays are back – but they’re not quite the same
04/08/22 13:16Holidays are back, but they’re not quite the same as they were before the pandemic - and neither is the travel insurance...
Consumer behaviour, cost of living, and what the insurance industry should do next
20/06/22 16:34Over the last few years, the behaviour of insurance consumers has changed – in ways we wouldn’t always have predicted. D...
Aviva now the biggest growing car insurance brand
26/05/22 11:38Aviva was the biggest growing car insurance brand in the six months to 31 March 2022, our latest momentum data shows. Co...
Pricing agility in a GIPP world
12/05/22 11:39Ten years ago, agility wasn’t a word heard much in the context of insurance, let alone pricing. Prices themselves may ha...
9 things we learnt from the pet webinar
31/03/22 12:361. The market is dominated by just a few brands Unlike the home and motor market, the pet insurance market is dominated ...
Highly recommended: The insurers that customers love most in 2022
17/03/22 10:37We all take notice of reviews, right? Whether you’re looking for a new place to order from on a food delivery app, scrol...
These insurers are ahead of the pack for claims satisfaction in 2022
02/03/22 16:44Filing a claim to your insurance provider isn’t particularly fun. It usually comes hand in hand with a few familiar feel...
The insurance brands delivering the best customer service
16/02/22 15:25Customer service isn’t just about having polite and courteous conversations with telephone representatives. Let’s face i...
Customer satisfaction: The top ten insurers of 2022
03/02/22 12:25A word that comes up frequently in the world of customer satisfaction is ‘consistency’. It’s not enough to receive adequ...