Read up on
Exciting Insight
Lasting loyalty: Top 10 insurance brands leading in customer satisfaction
26/02/25 14:45Loyal customers are the lifeblood of any successful insurer. Earning and maintaining their trust takes more than just me...
2024 insurance market unveiled: The shifts, strategies, and surprises you need to know
29/01/25 16:34If a week is a long time in politics, a year in insurance can feel like an eternity. The UK general insurance market in ...
The recent Ogden Rate announcement: A strategic perspective
08/01/25 17:46Rarely do we see an event in UK General Insurance that so profoundly influences the consumer and the insurer equally. Ye...
From strawberries in Maidenhead to advanced pricing intelligence
25/09/24 14:39In 1989, Marks & Spencer faced a challenge. Their stores closed on Sundays, leaving any unsold fresh produce, like s...
Navigating the stray dogs in data: How we keep you ahead
16/09/24 15:39Every Monday morning, I find myself energised by the possibilities hidden within data. At Consumer Intelligence, we don'...
The changing landscape of under 25s motor insurance
27/08/24 13:59There have been some profound shifts happening in the under-25s motor insurance market. With key players withdrawing and...
Navigating the fallout: Two weeks after the global IT outage
23/07/24 16:40Two weeks ago, the world witnessed one of the most significant IT outages in history, disrupting industries on a global ...
2024: A tale of transformation and innovation
02/01/24 11:23As we bid adieu to the eventful year of 2023 and step into the unwritten story of 2024, it’s like turning the page to a ...
2023 Predictions from Ian Hughes
04/01/23 15:09After a year like 2022, with volatility, uncertainty, complexity and ambiguity (VUCA) all around you, 2023 is going to b...
A year in four quarters
04/08/22 10:59We have reached the halfway point in a year in which insurance has seen more buffering than 2020! Lots of clients have b...