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Be careful how you talk about price
19/01/26 13:38Price has always been powerful in insurance. What has changed is how closely regulators are now listening to the languag...
UK Home and Motor Insurance in 2026: Calm Averages, Noisy Reality and Why Context will Matter More than Ever
18/12/25 12:552026 may look calm in the averages for both home and motor insurance, but the market will not behave calmly. After a tou...
Insurance Industry Creating 'Telematics Refugees' as £2,000 Pricing Penalty Forces Young Drivers into Surveillance
01/12/25 16:19Motor insurers are systematically destroying the future of connected insurance by forcing young drivers into telematics ...
The Contrarian Case for 20% Insurance Premium Tax: A Thought Experiment
17/11/25 15:29The Contrarian Case: Rachel Reeves raising Insurance Premium Tax from 12% to 20% would drive shopping behaviour (+5-8%),...
The Future of Landlord Insurance: Winners, Losers, and a Once-in-a-Generation Shake-Up
29/10/25 16:58The Renters’ Rights Act 2025 isn’t just another piece of legislation; it’s the most significant change to the private re...
Guidance on Data Use and Regulatory Compliance
06/10/25 16:30If you have any questions or concerns about the claims you are running, please contact us. We will help you check scope,...
Beyond the Super-Complaint: Redefining What “Good” Looks Like in Insurance
24/09/25 14:16When Which? lodged its super-complaint about poor consumer outcomes in home and travel insurance, it did what super-comp...
Claims Satisfaction is Rising Again - And it’s Where The Future Will be Won
28/08/25 13:59For the first time in two years, UK customers are telling us they feel better about their claims experiences. Consumer I...
FCA Premium Finance Report Confirms the Need for Clearer Pricing Metrics: Why TIC Matters Now More Than Ever
22/07/25 15:51The FCA’s latest Premium Finance Market Study update, released today, has rightly grabbed the industry's attention. It h...
FCA Premium Finance Report Confirms Consumer Intelligence Research, Urges Greater Transparency in Insurance Costs
22/07/25 11:43Consumer Intelligence today welcomed the Financial Conduct Authority’s (FCA) recently published “Premium Finance Market ...