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Ian Hughes

Ian Hughes

Ian has made it his life’s work to help companies understand how to improve their world by helping them better understand their customers. In 2003, he launched Consumer Intelligence, a market and consumer benchmarking specialist, which now operates in 9 countries globally. Ian is a Fellow of the Institute of Direct Marketing, a Best Business Awards judge and an I Love Claims Board member. He is a graduate of Harvard Business School and regular contributor to the Post and Insurance Times.

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Posts by Ian Hughes

Is this the end of big da...

Changes announced by the FCA last week are going to force insurers to pause for thought in...

Insurance 2025: How can b...

This article is going to make your head hurt, but don’t worry, you aren’t alone. Anything ...

Insurance 2025: What Does...

With the keynote speech for Insurance 2025 just around the corner, Consumer Intelligence C...

Walking The Tightrope Bet...

The FCA’s recently voiced concerns about long insurance distribution chains generated atte...

UK Insurers Lagging Behin...

The UK insurance market is lagging dangerously behind competing markets in Africa, Asia an...

Predictions For General I...

We enter 2019 with a great deal of uncertainty due to Brexit, which will no longer be ment...

Loyalty Can Pay For Insur...

The Competition and Markets Authority this week published the findings of its investigatio...

Can The FCA Stop Insuranc...

Nearly 18 months after requiring brands to prompt customers to shop around at renewal, the...

A Place For The Future

This week Consumer Intelligence has moved to our new headquarters at Temple Quay – part of...

Data’s Perfect Storm

Almost exactly a year ago I predicted a perfect storm of an issue.

 


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