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Guidance on Data Use and Regulatory Compliance
06/10/25 16:30If you have any questions or concerns about the claims you are running, please contact us. We will help you check scope,...
From One to Many, or Zero to One? Rethinking Innovation in Pricing
24/09/25 15:08When I first read Jeremy Keating’s PriceWriter book, I was reminded of Peter Thiel’s idea in Zero to One. Thiel draws a ...
Beyond the Super-Complaint: Redefining What “Good” Looks Like in Insurance
24/09/25 14:16When Which? lodged its super-complaint about poor consumer outcomes in home and travel insurance, it did what super-comp...
How Do We Do That? Delivering Consistency Across Websites
28/08/25 14:02At first glance, getting a single insurance price to compare across websites might seem straightforward. After all, a dr...
Claims Satisfaction is Rising Again - And it’s Where The Future Will be Won
28/08/25 13:59For the first time in two years, UK customers are telling us they feel better about their claims experiences. Consumer I...
FCA Premium Finance Report Confirms the Need for Clearer Pricing Metrics: Why TIC Matters Now More Than Ever
22/07/25 15:51The FCA’s latest Premium Finance Market Study update, released today, has rightly grabbed the industry's attention. It h...
FCA Premium Finance Report Confirms Consumer Intelligence Research, Urges Greater Transparency in Insurance Costs
22/07/25 11:43Consumer Intelligence today welcomed the Financial Conduct Authority’s (FCA) recently published “Premium Finance Market ...
How Do We Do That? Creating Accurate, Balanced Risk Baskets
26/06/25 13:33In this second instalment of our "How do we do that?" series, we delve into the detailed and meticulous process behind c...
How Do We Do That? Ensuring High-Quality, Compliant Data
29/05/25 16:38In this first instalment of our "How do we do that?" series, we're focusing on the critical importance of data provenanc...
The Future of Broking - Why Humanity, Not Technology, Will Decide Who Wins
29/05/25 16:10At the BIBA Conference, I participated in a lively seminar on “The Value of an Insurance Broker.” We had underwriters, b...