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Exciting Insight

A year in four quarters
A year in four quarters
04/08/22 10:59

We have reached the halfway point in a year in which insurance has seen more buffering than 2020! Lots of clients have b...

Predicting 2022
Predicting 2022
06/01/22 13:50

It has never been easier to predict what will happen in the year ahead for the general insurance market. In fact, I can ...

Retail premium finance and fair value
Retail premium finance and fair value
11/02/21 11:56

The recent statements of direction from the FCA couldn’t be clearer. Products should provide long term fair value and co...

Bye BI verdict, hello hard work...
Bye BI verdict, hello hard work...
21/01/21 10:17

It will have been impossible to miss that last week the Supreme Court ruled largely in favour of policyholders in the fi...

2021: The year of the consumer
2021: The year of the consumer
07/01/21 14:30

With all the changes that are going on both within the wider political and economic world and the regulatory and governa...

How Admiral's £25 refund won hearts, minds, and renewals
How Admiral's £25 refund won hearts, minds, and renewals
17/09/20 11:35

Admiral’s move to automatically give motor customers back £25 during lockdown has been handsomely rewarded by a surge in...

Looking beyond lockdown. Where now for car, home and travel insurance?
Looking beyond lockdown. Where now for car, home and travel insurance?
28/05/20 15:07

Covid-19 has changed how people live, work, feel and think. All the assumptions the insurance industry made about risk a...

The Six Ps Of User Experience And Why It Matters
The Six Ps Of User Experience And Why It Matters
14/05/20 14:04

There’s no doubt that once the dust settles after the coronavirus pandemic the insurance market will look very different...

The great rebate debate: what do your customers want from your brand?
The great rebate debate: what do your customers want from your brand?
30/04/20 14:24

A welcome announcement for their customers last week, Admiral kicked off Monday morning with news it would return £25 to...

Navigating the Coronavirus through the eyes of the consumer
Navigating the Coronavirus through the eyes of the consumer
19/03/20 12:51

It’s a very strange time to be trying to put together content for our regular newsletter. Our entire team is working rem...