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Ian Hughes

Ian Hughes

Ian has made it his life’s work to help companies understand how to improve their world by helping them better understand their customers. In 2003, he launched Consumer Intelligence, a market and consumer benchmarking specialist, which now operates in 9 countries globally. Ian is a Fellow of the Institute of Direct Marketing, a Best Business Awards judge and an I Love Claims Board member. He is a graduate of Harvard Business School and regular contributor to the Post and Insurance Times.

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Retail premium finance an...

The recent statements of direction from the FCA couldn’t be clearer. Products should provi...

Bye BI verdict, hello har...

It will have been impossible to miss that last week the Supreme Court ruled largely in fav...

2021: The year of the con...

With all the changes that are going on both within the wider political and economic world ...

How Admiral's £25 refund ...

Admiral’s move to automatically give motor customers back £25 during lockdown has been han...

Looking beyond lockdown. ...

Covid-19 has changed how people live, work, feel and think. All the assumptions the insura...

The Six Ps Of User Experi...

There’s no doubt that once the dust settles after the coronavirus pandemic the insurance m...

The great rebate debate: ...

A welcome announcement for their customers last week, Admiral kicked off Monday morning wi...

Navigating the Coronaviru...

It’s a very strange time to be trying to put together content for our regular newsletter. ...

2020 – A year of seismic ...

It is the beginning of a new decade and with it comes a lot of pressure for the industry t...

Subscription insurance, l...

The future of home and motor insurance is subscription and on-demand, right? That is what ...

 


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