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Ian Hughes

Ian Hughes

Ian has made it his life’s work to help companies understand how to improve their world by helping them better understand their customers. In 2003, he launched Consumer Intelligence, a market and consumer benchmarking specialist, which now operates in 9 countries globally. Ian is a Fellow of the Institute of Direct Marketing, a Best Business Awards judge and an I Love Claims Board member. He is a graduate of Harvard Business School and regular contributor to the Post and Insurance Times.

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Posts by Ian Hughes

How Admiral's £25 refund ...

Admiral’s move to automatically give motor customers back £25 during lockdown has been han...

Looking beyond lockdown. ...

Covid-19 has changed how people live, work, feel and think. All the assumptions the insura...

The Six Ps Of User Experi...

There’s no doubt that once the dust settles after the coronavirus pandemic the insurance m...

The great rebate debate: ...

A welcome announcement for their customers last week, Admiral kicked off Monday morning wi...

Navigating the Coronaviru...

It’s a very strange time to be trying to put together content for our regular newsletter. ...

2020 – A year of seismic ...

It is the beginning of a new decade and with it comes a lot of pressure for the industry t...

Subscription insurance, l...

The future of home and motor insurance is subscription and on-demand, right? That is what ...

Is this the end of big da...

Changes announced by the FCA last week are going to force insurers to pause for thought in...

Insurance 2025: How can b...

This article is going to make your head hurt, but don’t worry, you aren’t alone. Anything ...

Insurance 2025: What Does...

With the keynote speech for Insurance 2025 just around the corner, Consumer Intelligence C...

 


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