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Exciting Insight
A year in four quarters
04/08/22 10:59We have reached the halfway point in a year in which insurance has seen more buffering than 2020! Lots of clients have b...
Predicting 2022
06/01/22 13:50It has never been easier to predict what will happen in the year ahead for the general insurance market. In fact, I can ...
Retail premium finance and fair value
11/02/21 11:56The recent statements of direction from the FCA couldn’t be clearer. Products should provide long term fair value and co...
Bye BI verdict, hello hard work...
21/01/21 10:17It will have been impossible to miss that last week the Supreme Court ruled largely in favour of policyholders in the fi...
2021: The year of the consumer
07/01/21 14:30With all the changes that are going on both within the wider political and economic world and the regulatory and governa...
How Admiral's £25 refund won hearts, minds, and renewals
17/09/20 11:35Admiral’s move to automatically give motor customers back £25 during lockdown has been handsomely rewarded by a surge in...
Looking beyond lockdown. Where now for car, home and travel insurance?
28/05/20 15:07Covid-19 has changed how people live, work, feel and think. All the assumptions the insurance industry made about risk a...
The Six Ps Of User Experience And Why It Matters
14/05/20 14:04There’s no doubt that once the dust settles after the coronavirus pandemic the insurance market will look very different...
The great rebate debate: what do your customers want from your brand?
30/04/20 14:24A welcome announcement for their customers last week, Admiral kicked off Monday morning with news it would return £25 to...
Navigating the Coronavirus through the eyes of the consumer
19/03/20 12:51It’s a very strange time to be trying to put together content for our regular newsletter. Our entire team is working rem...