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Ian Hughes

Ian Hughes

Ian has made it his life’s work to help companies understand how to improve their world by helping them better understand their customers. In 2003, he launched Consumer Intelligence, a market and consumer benchmarking specialist, which now operates in 9 countries globally. Ian is a Fellow of the Institute of Direct Marketing, a Best Business Awards judge and an I Love Claims Board member. He is a graduate of Harvard Business School and regular contributor to the Post and Insurance Times.

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Posts by Ian Hughes

UK Insurers Lagging Behin...

The UK insurance market is lagging dangerously behind competing markets in Africa, Asia an...

Predictions For General I...

We enter 2019 with a great deal of uncertainty due to Brexit, which will no longer be ment...

Loyalty Can Pay For Insur...

The Competition and Markets Authority this week published the findings of its investigatio...

Can The FCA Stop Insuranc...

Nearly 18 months after requiring brands to prompt customers to shop around at renewal, the...

A Place For The Future

This week Consumer Intelligence has moved to our new headquarters at Temple Quay – part of...

Data’s Perfect Storm

Almost exactly a year ago I predicted a perfect storm of an issue.

When GDPR Goes Wrong

It has started – the mad, desperate scramble to get me to re-opt-in to companies' mailing ...

Insurance Predictions 201...

As the New Year lurks off stage, waiting to burst into the global spotlight, I sit down an...

14 Years Later – What’s C...

November 5th marked the 14th birthday of Consumer Intelligence. During this time we have s...

What's The Toughest Job I...

As insurer boardrooms across the country put the final touches to their 2018 plans, it see...

 


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