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Exciting Insight
2023 Predictions from Ian Hughes
04/01/23 15:09After a year like 2022, with volatility, uncertainty, complexity and ambiguity (VUCA) all around you, 2023 is going to b...
7 challenges in turning Consumer Duty theory into practice
27/10/22 10:51The Financial Conduct Authority’s new Consumer Duty principle requires all financial services firms to deliver “good out...
Our five most popular articles of 2021
22/12/21 10:22For the insurance industry, this past 12 months has been something of a rollercoaster. With big changes coming into forc...
Preparing for unprecedented change
30/09/21 12:51The general insurance sector is going through the biggest changes and challenges it’s ever seen, and out the other side,...
Our top five most popular blogs of 2020
22/12/20 11:25As we near the end of a year that has been like no other, it's a time for not just relaxation, but reflection too. That'...
Five (unexpected) consequences of the dual pricing ban
15/10/20 12:02The FCA’s proposals to ban price walking look set to usher in the most radical shake up of the home and car insurance ma...
FCA demands insurance industry goes cold turkey on dual pricing
22/09/20 12:14Today’s ruling from the FCA requires firms to go cold turkey – completely eradicating the practice of dual pricing and t...
Four things we learnt from studying insurance renewal letters
31/10/19 12:08It’s been over two years since brands have had to display last year’s premium on customer renewal letters as well as mes...
The FCA encourage insurers to demonstrate why customers should renew
17/10/19 11:59Earlier this month, the FCA unveiled a number of measures to address general insurance pricing in a market which it cons...
How do financially vulnerable customers buy insurance?
25/07/19 12:03The protection of financially vulnerable customers is squarely in the FCA’s sights. On Tuesday it launched a consultatio...