Travel insurance in a perfect storm.

Recorded on 21 July 2022  |  45 minutes

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After two years of virtually no travel, consumers are back and they have high expectations...  

The opportunities and threats for travel insurance have evolved dramatically, and the FCA’s consumer duty is set to bring even more challenges over the next year.

In this webinar, we looked at the travel insurance environment today, how the competitive environment and consumer needs are changing, and what developments may arise around consumer duty.


Watch the recording to learn about:

  • What’s happening with price and product at a market level
  • Consumer attitudes, sentiment and shopping behaviour
  • Consumer understanding of policy wording, coverage and exclusions
  • How the cost of living crisis could impact the travel insurance market
  • What the market needs to address over the next 12 months
  • What opportunities exist for travel insurers

Event Speakers

Mandy Langfield

Mandy Langfield

Managing Director, Voyageur Publishing & Events

Mandy Langfield is Managing Editor of Voyageur Publishing & Events. She writes and edits external content for the International Travel & Health Insurance Journal (ITIJ), a world-renowned publication dedicated to sharing news, views and in-depth analysis of the IPMI, medical assistance and travel insurance sectors. She is also a member of the ITIC (International Travel & Health Insurance Conferences) Executive Committee, helping to shape agendas for conferences in the US, Europe, APAC and Middle East/Africa.

Catherine Carey

Catherine Carey

Interim Marketing Director, Consumer Intelligence

Catherine is our webinar chair.

Catherine's career in PR and Communications spans almost a decade, during which time she has worked across a range of industries including healthcare, contract catering and the charity sector. She made her move to Consumer Intelligence and the world of insurance and retail banking in 2018. As a multimedia journalism graduate, Catherine uses her creative skillset to bring topics to life across traditional and digital platforms.

Karen Houseago

Karen Houseago

Head of Insurance, Consumer Intelligence

Karen has recently joined Consumer Intelligence and brings with her 20 years’ experience of general insurance and expertise in the commercial management and development of the aggregator channel. She specialises in relationship and account management, business development, strategy development and delivery, and holds an MSc in Digital Marketing Communications. Karen contributes substantial insurance subject matter expertise to the already deeply knowledgeable Consumer Intelligence team.

Ella Bracewell

Ella Bracewell

Senior Insight Analyst, Consumer Intelligence

Ella is an expert in turning data into market insight, identifying trends, themes and strategies that help make the difference for insurers and brokers in understanding where they sit in the market and gaining the competitive advantage. 

Ella joined Consumer Intelligence in 2019, having completed an MSc in Business Analytics the previous year. Using her analytical skills, she creates exciting insight for companies in the insurance industry.