webinar recording

Compliance, consumers and competitive advantage.

Recorded on Tuesday 14 November 2023.

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More and more consumers are now considering the option of instalment payments, in efforts to ease the financial burden of insurance premiums amidst the cost-of-living crisis. This increased reliance on instalments, and with the Financial Conduct Authority's (FCA) Consumer Duty now fully implemented, it's only a matter of time before the regulator turns a closer eye to insurers' instalments offerings.

Do you know if your house is in order? Or even where to begin? With a lack of standardised metrics and differing methods of calculating APR, it's notoriously difficult to determine the appropriate costs for instalment strategies - so how are you to know whether you're truly able to justify your costs to the FCA in line with fair value? 

Join our upcoming webinar on insurance instalment payments and gain valuable insight on navigating the complex landscape of instalments costs and the regulations that impact them. 

In this session, you will come away with an understanding of how to use data to validate your position to the FCA, ensuring that you are able to justify your costs to insurance customers. But it's not just about ensuring compliance. We will also be exploring how validating your position can uncover opportunities to enhance your competitiveness in the market.

Don't miss this webinar, which will equip you with the knowledge and strategies necessary to stay ahead of regulatory requirements and maintain your competitive edge.

James Daley

James Daley

Managing Director at Fairer Finance

James Daley has been a consumer campaigner and financial journalist for over 20 years. Before launching Fairer Finance in 2014, he worked for the consumer group, Which?, where he campaigned for a better deal for customers of banks and insurers in the wake of the financial crisis.

Before working at Which?, James spent 10 years as a business and finance newspaper journalist, latterly as the The Independent's personal finance editor and cycling columnist.

He is a member of the Chartered Insurance Institute's professional standards committee, and an a member of the Association of British Insurers' Consumer Advisory Group.

Ann Constantine

Ann Constantine

COO at Consumer Intelligence

Ann is a seasoned professional with a career spanning several decades in the insurance industry. Her experience ranges from working with brokers to holding key roles in some of the market's leading insurance brands.  Before her current role at Consumer Intelligence, Ann held the position of Head of Insight at the Direct Line Group.  Here she was responsible for a range of disciplines, including the critical task of shaping and refining customer experience. Her broad knowledge in this role has equipped her with a unique, client-driven perspective.

Today, at Consumer Intelligence, she continues to apply her vast industry knowledge and client-oriented mindset to ensure that the company stays at the forefront of the industry.  Ann's enduring passion for the insurance sector, coupled with her leadership skills and strategic vision, makes her an invaluable asset to the Consumer Intelligence team.

Matthew McMaster

Matthew McMaster

Insight Analyst at Consumer Intelligence

Matthew is one of Consumer Intelligence’s Insight Analysts.

Matthew is a Mathematics and Statistics graduate. He enjoys using his sensitivity to numbers and data to drive innovation and create new exciting views based around Consumer Intelligence data. He recently helped develop Consumer Intelligence's new daily indices.

Outside of work he can be found analysing electoral data as he builds a model for the next General Election.

Scarlett Scott-Collins

Scarlett Scott-Collins

Marketing Manager at Consumer Intelligence

Scarlett is our webinar chair.
Scarlett started her career in Marketing in 2014, and has since worked in various roles across B2B organisations. She joined the Consumer Intelligence team in 2020, and brought with her a desire for creating imaginative and original content to support business aspirations.

Scarlett has degrees in Business, and Leadership & Management, and is passionate about using her creative skillset to capture the attention of those active in the insurance industry.