We've produced a brand new retention whitepaper. 

Download to access our insight into retention and acquisition in the general insurance market.

 

Download your copy
Retention whitepaper front page laptop screen
download whitepaper

Retention and acquisition in the general insurance market.

Contents:

  • Executive summary
  • A change in the status quo
  • Price is no longer the trigger it used to be
  • Finding new levers
  • The role of customer experience
  • Conclusions

 

"Insurance consumers have long been creatures of habit. They choose a motor or home insurance policy based on price, and then shop around when it comes time to renew, usually due to the shock rise in premium. But things have changed..."

Ian Hughes, CEO at Consumer Intelligence