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Our Latest Report

Closing the Value Gap

Pricing, Behaviour and the Future of UK Pet Insurance

The UK pet insurance market is entering a reset. Premiums are softening. Claims costs are rising. Customers are confused. Competition is intensifying. And regulatory expectations are sharpening. 

In this environment, understanding the value gap between what customers expect and what products actually deliver is critical. 

Consumer Intelligence’s new report, Closing the Value Gap, brings clarity to that challenge, drawing on price benchmarking, new consumer research and market intelligence to provide a grounded view of what’s really shifting. 

reports & whitepapers

Turning expert content into exciting insight.

 

Rescource

Retention and acquisition in the general insurance market.

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The End of Churn

Competing on Value in the New Insurance Landscape
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Pricing agility in general insurance

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How will the cost of living crisis impact insurance

Cost of Living Consumer Behaviour Tracker

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Featured Solutions

Empowering confident decisions 

 

Underwriter View

Underwriter and Broker Proposition

A powerful, web-based platform built in Microsoft Power BI, empowering underwriters and brokers to benchmark performance, uncover competitive opportunities, and act faster with daily, data-driven insight.

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Consumer Duty Benchmarking

The Consumer Duty Benchmarking report provides a comprehensive analysis of how financial services firms are adapting to the UK's Financial Conduct Authority (FCA) Consumer Duty regulations, which mandate higher standards of consumer protection. 

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SME Price Benchmarking

Market price visibility of 1,000 SME risk profiles across direct providers and PCWs every month so you can accurately compare your pricing against competitors and the market.

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Premium Finance Health Check

Evaluates how UK financial services firms are aligning their premium finance offerings with the Financial Conduct Authority's (FCA) Consumer Duty regulations, which emphasize fair value and consumer protection. 

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Landlord insurance

Landlord Price Benchmarking

Market price visibility of 1,000 landlord risk profiles across direct providers and PCWs every month so you can accurately compare your pricing against competitors and the market.

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latest news & articles

From our blog.

on-demand webinars

Catch up on our latest webinars.

Dive into the virtual world of insurance with our expert webinars featuring industry guest speakers, live demos, and exciting insights. 

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Ogden Rate 2024: Past lessons and future strategies

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Instalments: Compliance, consumers & competitive advantage

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Consumer duty: What your customers are saying

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Travel insurance in a perfect storm

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Insurance 2023: Boom or bust?

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The turning tide of consumer behaviour

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2025 calendar

Predictions for general insurance in 2025

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Travel insurance unpacked

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Understanding consumer price sensitivity in the UK General Insurance market

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Pet Insurance

Pawsitively profitable

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Navigating the unchartered

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Consumer duty: How to put theory into practice

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price indices

Insights that will enable you to optimise your pricing strategy.

 

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Car insurance price index

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Home insurance price index

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Van insurance price index

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infographics

Turning data into exciting insight.

 

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7 steps to pricing agility

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7 ways daily price benchmarking helps you

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Website assets (31)

Shopping and switching rates at renewal (motor & home)

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cost of living tracker

Cost of Living Consumer Behaviour Tracker

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what clients are saying

Don't just take our word for it.

  • We passionately believe in fusing data and insights in order to better help our customers... so we felt that Consumer Intelligence was exactly the right partner to work with.

    Ian Rowlands Vice President of Partnerships, GoCompare

  • Having access to reliable and timely insight is absolutely imperative in helping us make confident pricing decisions in this ever-changing market. And this is exactly what our partnership with Consumer Intelligence delivers. It is a pleasure to work with an agency that is quick to respond to requests, takes a flexible approach, and is always willing to go the extra mile.

    Aidan Casey Head of Pricing, Somerset Bridge Group

  • Consumer Intelligence provides valuable data, insights, and consultancy that feeds into discussions and decisions in numerous parts of the business. The fortnightly newsletter they distribute provides independent thought leadership on the General Insurance market and is quoted by senior leaders in the business.

    Hadley Vernon Head of Market & Competitor Intelligence, Direct Line Group

presentations

Speaking events.

Brokerfest 2022: How to benefit from the changing consumer landscape in 2025 and beyond
Radio 4 interview: The rising cost of insurance
How Consumers Use Technology To Interact With Insurers
Close Open Brokerfest 2022: How to benefit from the changing consumer landscape in 2025 and beyond

How to benefit from the changing consumer landscape in 2025 and beyond

Ian Hughes, CEO at Consumer Intelligence, presenting at Brokerfest 2022, talking all things consumer.

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Close Open Radio 4 interview: The rising cost of insurance

Radio4 Interview: The Rising Cost Of Insurance

BBC Radio 4 interviewed Consumer Intelligence CEO Ian Hughes on what has caused car insurance to rise.

Listen to recording

 
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Close Open How Consumers Use Technology To Interact With Insurers

How consumers use technology to interact with insurers

Watch Ian Hughes, CEO at Consumer Intelligence, presenting at the Experian - Insurance Summit 2016.