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Exciting Insight

A year in four quarters
A year in four quarters
04/08/22 10:59

We have reached the halfway point in a year in which insurance has seen more buffering than 2020!   Lots of clients have...

The subdued normal – the good, the bad, and the looming
The subdued normal – the good, the bad, and the looming
11/06/20 14:19

Everywhere you look, there’s talk of the ‘new normal’ we’ve achieved, after the first weeks of extreme uncertainty that ...

Infographic: Getting Under the Bonnet of Customer Experience
Infographic: Getting Under the Bonnet of Customer Experience
11/06/20 13:47

The interactions that customers have with your insurance brand, from online purchases, calls, claims and renewals all co...

2017 In 9 Numbers
2017 In 9 Numbers
14/12/17 15:02

2017 has been dominated by big data, and big numbers. And yet the most significant figure of all happens to be less than...