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Jill Holland

Jill Holland
Market Specialist

Recent Posts

How Well Are You Talking To Your Motorbike Customers?

[fa icon="calendar'] 27/04/17 16:23 / by Jill Holland posted in motorbike

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With motorbike insurance premiums on the rise and the number of riders growing, disclosure of last year’s premium at renewal will spur an increase in the number of motorbike riders shopping around for insurance quotes and contacting their insurer. 

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Pet Insurance Purchase Behaviour Infographic

[fa icon="calendar'] 27/04/17 16:19 / by Jill Holland posted in pet insurance

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Pet owners use more traditional channels when it comes to choosing their insurance provider. They take recommendations seriously, whether from friends or vets, more than they do for home and motor insurance. That’s little wonder when nine of ten pet owners say their pet is so important to them that they consider them part of the family. 

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Renewal Transparency: What Do Consumers Think?

[fa icon="calendar'] 13/04/17 16:09 / by Jill Holland posted in insurance renewal, FCA, renewal notice

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Behind the FCA’s decision to force pricing transparency at renewal was a desire to improve the treatment of loyal consumers, promote competition, and address concerns about consumer engagement at renewal.

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How To Turn Renewal Disclosures Into A Marketing Opportunity

[fa icon="calendar'] 13/04/17 16:02 / by Jill Holland posted in insurance renewal, FCA, renewal notice

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Unless you’ve been living under an uninsured rock for the last year or new to the insurance industry, you’ll be aware that since the 1st of April insurance brands have had to change their renewal notices.

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Why Good Phone Service Matters To Motor Insurance Customers

[fa icon="calendar'] 02/03/17 14:47 / by Jill Holland posted in motor insurance, call centre performance, telephone service

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With motor insurance premiums set to rise further, and a reminder of this in renewal notices when changes come into force showing last year’s premium, we expect to see an increase in consumers shopping around for quotes and contacting their insurer.

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Infographic: Insurance And Digital Self Service

[fa icon="calendar'] 23/02/17 14:45 / by Jill Holland

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Shopping and sourcing information online is now firmly part of our everyday lives. And this is also certainly the case for shopping around for insurance quotes and buying or renewing a policy.

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The Top 10 Home and Motor Insurance Brands Recommended By Consumers

[fa icon="calendar'] 09/02/17 13:54 / by Jill Holland posted in awards, consumer intelligence awards, customer recommendation

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Customer opinions really do count when it comes to buying insurance. When choosing an insurance provider consumers trust the recommendations of customers over industry experts. We conducted a survey with over 2000 adults which showed that 45% of people trusted customer's opinions compared to only 17% for industry experts.

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Top 10 Home and Motor Insurance Brands For Customer Satisfaction, Voted By Consumers

[fa icon="calendar'] 02/02/17 15:28 / by Jill Holland posted in customer satisfaction

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Customer satisfaction is vital to the success of a business, translating in to customer loyalty and retention. For insurance brands, where customer touchpoints may be few, satisfaction is built on service received and also about the cover and price.

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Top 10 Home And Motor Insurance Brands For Service Voted By Consumers

[fa icon="calendar'] 26/01/17 17:37 / by Jill Holland posted in insurance, customer service

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Providing excellent customer service is business common sense – focusing on customer needs, it builds trust and awareness, provides a competitive advantage and helps retain customers.

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Top 10 Home And Motor Insurance Brands For Trust Voted By Consumers

[fa icon="calendar'] 19/01/17 16:43 / by Jill Holland posted in trust, consumer intelligence awards

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The single biggest reason that consumers stick with their current insurance provider rather than seeking a new quote at renewal is that they like the brand they’re with. 

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