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Jill Holland

Jill Holland
Market Specialist

Recent Posts

Who Are The Biggest Motor Insurance Brands?

[fa icon="calendar'] 07/09/17 12:40 / by Jill Holland posted in insurance, motor insurance, insurance renewal, GDPR

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In the age of price-driven aggregation, does brand still matter?

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Infographic: Digital Insurance vs. Customer Need

[fa icon="calendar'] 31/08/17 14:22 / by Jill Holland posted in insurance, technology, digital innovation, customer needs

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It is well known, and already noted in a previous blog, that older demographics are generally slower to adapt to online shopping and customer service experiences. 

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The Perfect Storm Causing Shopping Rates To Reach Four-Year High

[fa icon="calendar'] 10/08/17 14:43 / by Jill Holland posted in motor insurance, shopping around, consumer behaviour

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Shopping around for motor insurance has hit its highest mark in over four years as pricing increases and new regulation start to take their toll.

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In Search Of Retention

[fa icon="calendar'] 03/08/17 14:18 / by Jill Holland posted in insurance renewal, FCA, renewal notice

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Acquiring new customers is expensive, and by their very definition they are the customers you know the least about. 

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Do Payment Methods Have An Impact At Renewal Time?

[fa icon="calendar'] 27/07/17 14:21 / by Jill Holland posted in insurance renewal, FCA, renewal notice

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The headline figures on shopping around at renewal have been high for a long time, but they have masked a big difference amongst different types of shoppers.

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Motorists Shopping Around At Renewal As Premiums Rise

[fa icon="calendar'] 20/07/17 14:51 / by Jill Holland posted in shopping around, insurance behaviour tracker

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Drivers are feeling the crunch as motor insurance premiums hit an average of £666 in the year to June 2017 with the average motor insurance bills now 15.7% more expensive than a year ago. Customers are now seeing the impact when their renewal letters come through from their insurer with the increases clearly highlighted as last year’s premium is displayed.

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Making Customer Experience Count: How To Be A Winner In 2018

[fa icon="calendar'] 29/06/17 14:30 / by Jill Holland posted in consumer intelligence awards

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This week we have published our report on making customer experience count, giving a rundown of the 2017 Consumer Intelligence Award winners and how they have achieved success. 

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Pet Insurance Cost and Confusion - Infographic

[fa icon="calendar'] 08/06/17 16:34 / by Jill Holland posted in pet insurance

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For many, pets are very much part of the family, but there’s no doubt they add to the household bills. So it should not be a surprise when we report from our consumer research that pet insurance is considered by many to be expensive or not worth having.

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How Well Are You Talking To Your Motorbike Customers?

[fa icon="calendar'] 27/04/17 16:23 / by Jill Holland posted in motorbike

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With motorbike insurance premiums on the rise and the number of riders growing, disclosure of last year’s premium at renewal will spur an increase in the number of motorbike riders shopping around for insurance quotes and contacting their insurer. 

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Pet Insurance Purchase Behaviour Infographic

[fa icon="calendar'] 27/04/17 16:19 / by Jill Holland posted in pet insurance

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Pet owners use more traditional channels when it comes to choosing their insurance provider. They take recommendations seriously, whether from friends or vets, more than they do for home and motor insurance. That’s little wonder when nine of ten pet owners say their pet is so important to them that they consider them part of the family. 

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