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Digital Innovation Doesn't Matter If You Don't Do This

[fa icon="calendar'] 31/08/17 14:24 / by Tom Flack posted in insurance, technology, digital innovation, customer service

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As the digitisation of insurance continues to gather steam, so too does the volume of reports cataloguing the landscape. One recent example has unintentionally highlighted that digital first doesn’t always mean best.

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Top 10 Home And Motor Insurance Brands For Service Voted By Consumers

[fa icon="calendar'] 26/01/17 17:37 / by Jill Holland posted in insurance, customer service

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Providing excellent customer service is business common sense – focusing on customer needs, it builds trust and awareness, provides a competitive advantage and helps retain customers.

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