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Why Good Phone Service Ma...
With motor insurance premiums set to rise further, and a reminder of this in renewal notic...
With motor insurance premiums set to rise further, and a reminder of this in renewal notic...
The Insurance industry is in a flap. It looks like the cost of insurance claims is abou...
One measure call centre managers often try to use to analyse call centre performance (and ...
Customers expect a seamless experience across all touchpoints, from the advertising or web...
To ensure customer service levels are operating at their peak, insurers need to constantly...
Just 10 years ago the role of the call centre in insurance was ubiquitous, with the majori...
With the rise of price comparison websites, many in the insurance world predicted the call...
The desire to obtain and maintain a competitive edge in the insurance, and indeed any indu...
The CMA and FCA’s recent changes on the sales of add-ons and protected no claims discounts...
If one theme emerges from Consumer Intelligence’s quarterly Web2Phone research, it’s that ...
