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Why Good Phone Service Ma...

With motor insurance premiums set to rise further, and a reminder of this in renewal notic...

The Timing For Discount R...

  The Insurance industry is in a flap.  It looks like the cost of insurance claims is abou...

The Dual Importance Of Th...

One measure call centre managers often try to use to analyse call centre performance (and ...

Why You Should Communicat...

Customers expect a seamless experience across all touchpoints, from the advertising or web...

The Call Centre Improveme...

To ensure customer service levels are operating at their peak, insurers need to constantly...

Does Your Contact Centre ...

Just 10 years ago the role of the call centre in insurance was ubiquitous, with the majori...

Call Centres Are Still A ...

With the rise of price comparison websites, many in the insurance world predicted the call...

The Benefits Of Benchmark...

The desire to obtain and maintain a competitive edge in the insurance, and indeed any indu...

Deliver Great Customer Ex...

The CMA and FCA’s recent changes on the sales of add-ons and protected no claims discounts...

Why Insurers Need A Clear...

If one theme emerges from Consumer Intelligence’s quarterly Web2Phone research, it’s that ...

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