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Scarlett Scott-Collins

Scarlett Scott-Collins

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Posts by Scarlett Scott-Collins

Consumer behaviour, cost ...

Over the last few years, the behaviour of insurance consumers has changed – in ways we wou...

Aviva now the biggest gro...

Aviva was the biggest growing car insurance brand in the six months to 31 March 2022, our ...

Pricing agility in a GIPP...

Ten years ago, agility wasn’t a word heard much in the context of insurance, let alone pri...

9 things we learnt from t...

1. The market is dominated by just a few brands

Highly recommended: The i...

We all take notice of reviews, right? Whether you’re looking for a new place to order from...

These insurers are ahead ...

Filing a claim to your insurance provider isn’t particularly fun. It usually comes hand in...

The insurance brands deli...

Customer service isn’t just about having polite and courteous conversations with telephone...

Customer satisfaction: Th...

A word that comes up frequently in the world of customer satisfaction is ‘consistency’.  

Trust in insurance: Which...

Trust is the foundation on which all good relationships are built – and the relationship b...

2022 Consumer Intelligenc...

The wait is finally over. The winners of the 2022 Consumer Intelligence Awards have been r...

 


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