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Exciting Insight
More choice, less clarity: why pet insurance is getting harder for customers to navigate
18/12/25 11:18The rapid expansion of choice in the UK pet insurance market is making it harder, not easier, for consumers to understan...
UK General Insurance: Predictions for 2025
10/12/24 12:27The UK general insurance market stands at a crossroads as it enters 2025. Consumer Intelligence’s recent webinar brought...
The growing gap between consumer and insurer risk perception
25/09/24 13:48Earlier this September, Ian Hughes, CEO of Consumer Intelligence, was invited to speak at the Verisk Insurance Conferenc...
The power of data insights in predicting competitor performance: Aviva's 2024 half-year results
04/09/24 15:38In the rapidly evolving insurance industry, the ability to predict market, brand and competitor performance has never be...
Staycation sensation: How UK holidays are changing the game
31/07/24 14:53Forget about jet-setting to Europe or sunbathing in the tropics—UK residents are rediscovering the charm of their own ba...
The Ogden Rate Announcement 2024/25: Reflecting on the Past, Preparing for the Future
03/07/24 13:44In 2017, the insurance industry experienced a seismic shift with the amendment of the Ogden rate, a crucial factor in de...
Confounding cover: The problem with essentials products
25/04/24 10:57In the increasingly complex landscape of the UK general insurance market, the definition of what constitutes an ‘essenti...
HSBC badged fastest growing insurance brand amidst industry churn
26/03/24 15:25The home insurance market is in a state of flux. Customer switching rates have hit an all-time high thanks to the unprec...
GetSafe falls from market leader to PCW exit
29/02/24 10:40In the ever-shifting landscape of Price Comparison Websites (PCWs), GetSafe's story stands out as a vivid illustration o...
Consumers name top 10 UK insurers for claims satisfaction
31/01/24 14:26Filing an insurance claim is often associated with stress, concern, and anxiety for policyholders. It is a time when cus...